165 Customer Reviews
Review from Karen G
1 star11/13/2024
I have towing service from AARP through Allstate insurance Company. It took AARP and Allstate four(4) hours for a tow truck to arrive after I had an accident, during which time I made at least 7 phones to complain that no one had come. Finally, a National Roadside Services tow truck showed up but did not have the the flatbed I had requested or other proper equipment for to complete the tow. The driver said National Roadside Equipment was cheap. AARP and Allstate then sent out a second tow truck from another company, which did not arrive for 2 1/2 more hours. When it did, the driver could not find my mechanic's address, which I had given to him and which is only about 7-8 miles away. It took 8 1/2 hours, beginning at 9:00 a.m., to when the car was finally dropped off at 5:30 p.m. for this nightmare to end.Review from Harold R
1 star11/08/2024
A fraud and a sham , I have been banned from redeeming points in rewards . Without notice nor explanation!
AARP Response
11/21/2024
Dear Mr. ******* appears that the issue you experienced was resolved earlier this week. If this is not the case, please email the ************* representative who reached out to you this week.Sincerely,***** *************Customer Response
11/23/2024
I received a nasty email. Accusing me of fraud. And when I asked what I supposedly did , nothing was explained to me and Im losing ******* points I earned because I had been blocked for nearly 3 weeks of using them. So, can someone explain what fraud I am accused of????Review from Lori H
1 star10/06/2024
I have had AARP for close to 3 years and at first, I was excited about the membership. But as time has gone by I have not been able to use these so-called benefits . It is very frustrating when you need help but you cant get it because it is not covered under AARP. So why continue to subscribe to AARP? When it comes time to renew I will not renew my membership.AARP Response
10/08/2024
Dear Ms. ************ you for your active AARP membership. As you know, there are multiple benefits of AARP membership that can be found at: **************************************************************************** do not see any previous contact regarding an issue in your AARP membership profile. I will contact you via email to see if there is a specific issue with which we can be of assistance.We appreciate your past and continued support.Sincerely,***** **************Review from Bobby m
1 star10/01/2024
bought a 5 year membership. Only had a couple months and used their travel service. Tried multiple times to talk to someone about helping me with issues with the car rental. i couldn't get any help...its the weekend. they respond to bad comments on their page, so i was contacted there and told how to send private messages. What they told me to do was wrong, no tabs etc where they said. So i called the helpline to help me with this and or my rental issue. The customer ********************** line does not go to *****************. The person on the other side did not understand my issue, said he couldn't transfer me to the US or even get me a supervisor. so i told this in the community as well, i was told to use the chat now...I did. After repeating myself and giving the person all kinds of info about me....all of which could have been gotten by my member number. to be told it would be 3 days before i got any help!!!!! what a crock of SH*T. told them to cancel. they are more trouble then worth. they sell a service with no customer **********************!!! Absolutely Horrible, dont waste your time or money or your sanity.AARP Response
10/02/2024
Thank you for contacting AARP regarding your concern with the reservation you made for a rental car from Alamo, through the AARP ************** During our telephone conversation today, October 2, 2024, you informed me that you have already resolved this issue on your own. If you have any additional questions or concerns, please contact AARP directly at **************.
We apologize for any inconvenience this issue may have caused. Thank you for your valued membership with AARP.
AARP Response
10/02/2024
Thank you for contacting AARP regarding your concern with the reservation you made for a rental car from Alamo, through the AARP ************** During our telephone conversation today, October 2, 2024, you informed me that you have already resolved this issue on your own. If you have any additional questions or concerns, please contact AARP directly at **************.
We apologize for any inconvenience this issue may have caused. Thank you for your valued membership with AARP.
AARP Response
10/02/2024
Thank you for contacting AARP regarding your concern with the reservation you made for a rental car from Alamo, through the AARP ************** During our telephone conversation today, October 2, 2024, you informed me that you have already resolved this issue on your own. If you have any additional questions or concerns, please contact AARP directly at **************.
We apologize for any inconvenience this issue may have caused. Thank you for your valued membership with AARP.
AARP Response
10/02/2024
Thank you for contacting AARP regarding your concern with the reservation you made for a rental car from Alamo, through the AARP ************** During our telephone conversation today, October 2, 2024, you informed me that you have already resolved this issue on your own. If you have any additional questions or concerns, please contact AARP directly at **************.
We apologize for any inconvenience this issue may have caused. Thank you for your valued membership with AARP.
AARP Response
10/02/2024
Thank you for contacting AARP regarding your concern with the reservation you made for a rental car from Alamo, through the AARP ************** During our telephone conversation today, October 2, 2024, you informed me that you have already resolved this issue on your own. If you have any additional questions or concerns, please contact AARP directly at **************.
We apologize for any inconvenience this issue may have caused. Thank you for your valued membership with AARP.
AARP Response
10/02/2024
Thank you for contacting AARP regarding your concern with the reservation you made for a rental car from Alamo, through the AARP ************** During our telephone conversation today, October 2, 2024, you informed me that you have already resolved this issue on your own. If you have any additional questions or concerns, please contact AARP directly at **************.
We apologize for any inconvenience this issue may have caused. Thank you for your valued membership with AARP.
AARP Response
10/02/2024
Thank you for contacting AARP regarding your concern with the reservation you made for a rental car from Alamo, through the AARP ************** During our telephone conversation today, October 2, 2024, you informed me that you have already resolved this issue on your own. If you have any additional questions or concerns, please contact AARP directly at **************.
We apologize for any inconvenience this issue may have caused. Thank you for your valued membership with AARP.
Review from Breionna H
1 star09/24/2024
AARP has really ****** me off how do you remove money from someones account , provide them with no product and cant explain why? Were not talking about chump change $1000 in the wind but aarp cant explain why I dont have my money or the gift cards . UNACCEPTABLE . I hope they get shut down and I would suggest ANYONE purchasing anything from the em if this is how theyre going to treat there customers . Called and spoke with an agent this morning for the ************************************************ the notes no help at all . This is so frustrating especially when its messing up your vacation . AARP IS TRASH AND I WILL NOT BE RENEWING MY SUBSCRIPTION WITH THEM DONT IRDER ANYTHING FROM THEMAARP Response
09/26/2024
Hello. Thank you for your inquiry. We apologize for the inconvenience you're experience. I'll reach out to the mmber of our team handling your inquiry directly to try and get this resolved as quickly as possible for you.Review from Hank G
1 star08/31/2024
I rely on my AARP membership for quality partners. I have reviewed the Texas auto insurance through the ****************** and have found it to be a scam. This is terrible for the AARP members.AARP Response
09/03/2024
Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience with The Hartford. In an attempt to assist, I have reached out to you via email to gather additional information. I will also be following up with you. Thank you for bringing your concerns to our attention.Review from Todd S
1 star08/27/2024
AARP automated assistant does not work well. They have no connection to their contracted towing service providers once they establish the service request. Their online help and tracking system does not exist. It is very difficult to talk to a human at AARP. I asked to speak to a supervisor yesterday. I am still waiting a day later.AARP Response
08/29/2024
Hi, ****! Thank you for taking the time to contact AARP regarding your concerns with Allstate Roadside Assistance. I am sorry to hear of your experience and will be sending you an email for additional details.Review from Johnny D
1 star08/19/2024
I have a family member that passed away and I tried to cancel their **************** with Delta Dental a branch of AARP. Delta Dental tried to blame AARP , but Delta Dental is a separate company. They refused to work with me, told me to call AARP. They kept me on hold at every level, transfer me four times (4) , and hung the phone up and I had to start over again. Delta Dental kept the payment even after my family member passed away and refused to refund payments. This is a Prime Example of how BIG BUISNESS can do anything they want. They are taking money from a dead person that CAN NOT AND WILL NOT BE ABLE TO USE THEIR SERVICE, YET THEY TAKE PAYMENT ANY WAY. What is White Collar Crime if not the Power to Push the Individual Around.AARP Response
08/21/2024
Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have reached out to you via email for additional information. Thank you for bringing your concerns to our attention.Review from Christopher C
1 star08/17/2024
The worst,rudest,crudest company I have ever dealt with I join AARP because they were offering a really nice gift after 5 months I called them and asked where my gift was and the lady accused me of trying to get something better but I wasn't I cancelled my membership and I hope the ****** people who read my reviews do not waist your money or time very dishonest companyAARP Response
08/23/2024
Dear ****************,
Thank you for your comments. I researched your AARP membership account and found that there was no premium linked to the membership offer to which you responded online in April 2023. You did chat with an AARP agent on October 25, 2023 who offered you a selection of all our available premiums and you stated that "it was something different" than what she offered.
AARP accommodates the reasonable requests of our members and we're sorry we weren't able to satisfy you. We hope you will reconsider membership again in the not-too-distant future.
Sincerely,
*****
Consumer Care
Review from Eddy G
1 star08/16/2024
There is some misleading information in the advertising of aarp, do there are some small savings almost amounts to peanuts and I do thank you for your little bit of saving.But when it comes to insurances? forget about it. in fact aarp is the most expensive! Im the best driver, I have no accidents or any traffic violations for more years than I can remember Not even a parking ticket for at list 45 years, my credit is the best, and yet I had a quote from ******** which is the most expensive from all other insurance companies! why? I drive less than 5 thousand miles a year! Your driving skills test saves again nothing they jack up the price then they make you a big favor with couple of dollars what a joke, Why are you lying to your constituents. As you say saving of 500 or 400 dollars and you list the companies that you are less expensive, another lie, I have priced from some of the insurance companys you mention, and all of them without exception are less expensive than you! this is very misleading! Or maybe what I really thought your serving the rich people who can effortlessly pay such prices, yes aarp does some good but when it comes to the most important things in the quality and affordability your the most expensive. you offer no competition with other insurance companies basically its a monopoly, this is why I think you are misleading and catering mostly to the elites! And not to the largest of your constituent's like me, I joined to save on your insurance, I got stunned with the difference in cost so really when it comes to big savings? You offer none, shame on you misleading people who really could use some help when it comes to the more expensive things in life. Why?!AARP Response
08/22/2024
Hello, ****.
Thank you for taking the time to contact AARP regarding insurance rates provided by The Hartford. I can certainly understand your frustrations. We understand how important competitive pricing is to our members and thank you for bringing these concerns to our attention. We cannot unfortunately,guarantee that rates in our programs will always be the lowest in every possible situation. Therefore, you are strongly encouraged to evaluate and determine based upon your own needs and circumstances, whether a product is valuable to you.
Again, thank you for your feedback. We hope you will continue to share your feedback, concerns and suggestions with AARP. We use this information to make decisions regarding our future course. Have a wonderful day.
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