ComplaintsforThe Carlyle Group
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Complaint Details
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Initial Complaint
08/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
8/14/2023, the company owned by The Carlyle Group known as Jagex (based in London) wrongfully banned my Runescape account under the premise of Real World Trading Major. I have never once broken a rule in Runescape. I sank tens of thousands of hours into my account, made so many friends, and even spent hundreds, potentially thousands of dollars on this game. They will not listen to reason or try to work with me, and they've given me no chance for appeal on the ban. This is unacceptable. I want my account back, with everything intact, or I will pursue further legal action against them. I also want a refund on any/all days that will be lost on my membership due to this.Customer response
09/01/2023
Name: *********************Initial Complaint
02/12/2023
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I joined Telegram group name "Crypto Contract Trading 8". The guy name is **** (same picture as *********************** list on *********************************************) leading us for crypto trade on ***************************. His assistant ***** stated you can withdraw your usdt any time you want. She confirmed with me the **** is ***********************, they both work for Carlyle group inc. My friends and I invested 20K, we wanted to withdraw portion of investment after we did 1-3 trades with ****, then ***** stated we cannot withdraw until we made the commission payment. we cannot use the usdt in *************************** to make the commission. If ***** and **** are not working for Carlyle, just ***** and use Carlyle and ****** name. To mitigate more people get scammed, Carlyle group legal department should take actions.Initial Complaint
01/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I've played ********* the somewhat recently acquired MMO since 2004 and they recently announced some banned procedures in December. I've never done real world trading and their new systems detected it in December and again in January without and proof or providing me with any. They banned me in January and denied the appeal without providing proof other than cause a j mod says so. This is theft in the sense that I paid for the service and was temporarily banned without cause. I was willing to let it go with some acknowledgement, but after the blatant disregard of my appeal this forces me to believe that this ban was done with malicious intent and I'm sure it is happening to other innocent players. I would like the offences removed from my account and the account to be credited for lost time played.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.