ComplaintsforWinner Ford Hyundai

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2017 Hyundai Elantra from Winner Ford/Hyundai and still own this vehicle. The original white paint on this vehicle was defective at time of purchase. When it began chipping off in chunks, it was partially painted (hood/roof) by Winner Auto Body and covered under warranty. Over a year ago more areas of paint all over the car began chipping off. I received an Extended Warranty notification from Hyundai and took my car into Winner Auto Body to request it be repainted. I was told over the phone that it could take "over a year" to be scheduled. I had to go back in to meet with "the guy who takes pictures" - all of this inconveniencing me. I contacted Hyundai with a complaint against the dealer for not addressing my issues in a timely manner and did my own research to see if I could have it painted at another dealereship and they be reimbursed by Hyundai. I finally met up with "the picture guy" and he said that there was a long list and it would be a while. I have left numerous calls to "the picture guy" with never a call back. I just want my car to have paint on it. It is not any fault of mine that the paint is chipping off.

  Business response

  08/01/2023

  We spoke with the customer and looked over the vehicle and verified paint defects. The body shop manager will reach out to the customer to explain his findings with the vehicles current status in our process

  Customer response

  08/08/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Regards, Complaint ID: 20400620RESPONSE:  I have had contact with Winner Ford/Hyundai since February 18th of this year.  It is now August 8th, 2023 - 6 months. There has been no attempt to discuss or schedule repainting my vehicle.  There has been no return phone calls from messages left for the body shop.  When can I expect a response and schedule of repaint??

  Business response

  09/01/2023

  As of this moment the customers vehicle is in the body shop and repair has begun

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2013 Ford F 150 was dropped off to winner Ford on March 28 2023 to be fixed. Today is June 6 2023 and the truck has yet to be fixed. I called Winner, I called Ford Corp but nothing is resolved. I would like my truck to be fixed before I die

  Business response

  06/06/2023

  The vehicle is awaiting a lead frame for installation to correct the concern.  The part that is needed is on Back order with no ETA on arrival as of 6/5/2023. As the advisor explained to Mr. Pink on 6/5/2023, the supply of the part is not a operation that the dealership has control over. 

  Customer response

  06/08/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 20145521

   

   

   

• Initial Complaint

  12/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Took my 2020 Hyuandai Kona in for an oil change, 2 hours later my car is ready, girl goes over my receipt states they installed the recall campaign system, I said oh I don't remember you saying you were going to do that whatever maybe I didnt hear her, doesn't say what it's for what it does nothing, so I leave my check engine light starts flashing about 15 minutes after I leave, I call back in mad, I talk to some man he tries to make it seem like it's not going to be their issue so I get there give the girl my keys she goes out 5 min later comes back in, says oh you're going to need a brand new engine here's the keys to a loaner be patient with us, so I was like well what happened she said it's the recall and I thought I heard the tapping when you pulled in! So all these mechanics didn't hear it?? But you did from inside! I have small children what would've happened if I kept driving it, well the car would've went into limp mode to 25 mph! Well that's safe with my kids in the car! So that was September! On 11/30/22 I recieved my car back! And I had to call them every time to ask what the hold up was they never contacted me I even left a message for the manager in September and nothing! I was told 3 times by the girl at the desk It was gonna be a brand new engine! Look at my paper work and it's a remanufactured engine! That's not brand new to me! The girls at the desk were rude! I told the girl that corporate will be in contact and she gave a little chuckle and says corporate doesn't have anything to do with us because we are independently owned! And that may be so but they are also losing sales because of their bad attitudes! I spoke with the manager Jerry that night and he was very nice! But that still doesn't fix the issue about the manufactured engine that I didn't even check for until this morning on my paperwork because the desk girl stated brand new every time, I've contacted the attorney General as well as Hyuandai motor America corporate office today.

  Business response

  12/01/2022

  spoke with customer about remanufactured engine in vehicle. The engine is deemed a worthy replacement by industry standard and was installed per Hyundai Motor Company guidelines. 

  Customer response

  12/08/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 18488499

   

   

   

• Initial Complaint

  08/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On July 19 2022 I went to Winner Ford in Dover DE to seek a vehicle buy back. The salesman ***** ********** told me that Winner Ford would give me $61,000 for the vehicle (1FT8W3DT5LEC27361). At that time the vehicle belonged to my dad who had recently died from a heart attack and had been repossessed .The very next day I went to the bank and paid the truck off $ 56,873.73 I got the truck a week later and took the truck to Winner Ford and at that point they offered me $51,000.00. I got the truck out of repo based on the dealers quote of 61,000.00. I feel as though the dealership reneged on a verbal commitment and should at least be responsible for what the payoff was. Had the dealer offered me $51000.00 for the truck I would not have gotten it out of repo as the truck belonged deceased father.

• Initial Complaint

  07/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  In April 2022, I called Winner Hyundai of Dover because my 2020 Hyundai Palisade was due for my complimentary care maintenance and because my check engine light was on. I was told that they could not schedule me until 06/21/2022. I informed them at that time that my mileage would be outside of the 24,500 required for my complimentary care maintenance package and asked if they could get me in sooner. They told me that could not get me in sooner, but that it would be okay since I called early enough. On 06/20/2022, I called to confirm my appointment and was told that I would have to pay for the maintenance due to my vehicle being over the mileage allotted. My mileage was at 24,650. I told them that when I made the appointment 2 months ago, I informed them that this would happen and was told it was okay. They told me it wasnt and cancelled my appointment. They didn't even bother to look at the check engine light and find out why it was on. I called Hyundai Customer Care (1800-633-5151) and was on the phone for over an hour trying to explain my situation. The lady I spoke with was rude and not understanding. I asked to have a supervisor call me back. She said no and abruptly hung up. On 07/23/2022, my check engine light came on again and the A/C in my car stopped working. It blows out hot air. We are experiencing 90 + degree weather and I have 2 young kids (under 3 years old) that I have to transport. I called Winner Hyundai and was told, again, that they could not service me until September 2022. I called 4 other local dealerships and they all said the same thing - 2 months out. I called Hyundai Customer Care again and they offered no relief. It is unacceptable that a 2 year old car, that is still under warranty, throws check engine lights and has no A/C. And the dealerships cannot service it for 2 months. The engine could explode and my children could suffer heat strokes from having to be in a car with no working A/C. And Customer Care cannot even offer a rental.

• Initial Complaint

  05/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On 9/13/21 I took my 2018 Ford F-150 into Winner Ford of Dover for a check engine light and the presence of rattling while operating. It was determined at that time to be a worn phaser, camshaft and timing chain. I paid $135 for diagnostic check. I spoke with ****** at Ford Customer Service and we agreed to a 90/10 sharing of the repair (Ford would cover 90%, me 10%). I said I would need a rental and ****** said rental charges would be covered by Ford. On 10/1/21 Truck was apparently fully repaired with no check engine light illuminating. I paid $291.14 for phaser repair. After driving truck from Dover to Lewes on 10/1 (approx 40 miles) I noticed a 10% drop in gas mileage as well as unusual noises coming from engine. When starting up truck for the next time on Monday morning 10/4 for work the check light immediately illuminated. I drove for about 10 miles and low oil pressure warning message appeared on dashboard screen. I pulled over to side of road stopped engine and restarted when cool drove for another 10-15 miles and low oil pressure message appeared a second time. Again, I pulled over to side of road and made phone call to Winner Ford where I was advised to immediately bring to Winner Ford of Dover which I did. This time, teardown and evaluation revealed a brand new engine would be needed. I contacted ****** at Ford Customer Service to negotiate a second repair. This time the repair was $5000. It's interesting no warranty was given on original repair by the dealership when clearly they didn't fix the vehicle correctly on 10/1 and new problems occurred immediately driving vehicle at the next startup. Also, 2387.28 was spent on a rental vehicle while vehicle was in repair, which Ford only reimbursed with a $1500 debit purchase card. I'm requesting a full refund of the $5000 for dealer error + $426.14 which should have been covered by recall 21B10.

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I wanted to get my Tire Pressure Monitoring system fixed. The 1st try they reset the sensors and called it fixed. I made it 2 miles down the road before the light came back on. I brought it back. They then told me the entire TPMS module needed to be replaced ($1,100). I agreed and after 3 weeks, they said they replaced the module, but the problem wasn't fixed! I asked what next, and their response, "unfortunately right now I don't have any options. WE have not had the best of luck with aftermarket sensors and we can't get factory ones anymore.". There was no mention that they couldn't get the sensors or that they even checked that they weren't working before the expensive task of replacing the entire module. The job took less than the allotted time and I was charged $758.26 for a job incomplete. It gets worse. I take the car home and as I'm backing up in my driveway I notice my backup camera isn't working anymore. I talk to the rep and notify her and her response was that they saw it was broken before I dropped my car off. This is just not true and they did a thorough inspection of my car before hand with no mention of my backup camera being damaged. I talk to the rep and tell her that's not true and now they won't return any of my messages. I don't want these guys anywhere near my car again. I'd like to go to another Hyundai shop and have these guys pay to fix the backup camera that they broke. I'd also like the new shop to verify that they changed the TPMS module and verify that there is no fix.

  Business response

  05/17/2022

  Vehicle would require addtional parts as stated in the write up, due to parts availability/ parts being discontinued. After the intial repair different codes appeared resulting in different failured parts.  

  Customer response

  05/20/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I'm aware about the parts being discontinued.  That's not my complaint.  My complaint is that you did the work knowing that the sensors were not available and never mentioned that to me prior to doing the work.  Had I have known that they were not available and that there was a chance that replacing the module wouldn't fix the problem, I wouldn't have gone through with the expensive work.  

   

  You also didn't address my complaint about breaking my backup camera.  You broke it and I would like it fixed by a different shop.  I don't trust this shop to do the work.
  
  
  Regards,

  Complaint ID: 17194274

   

   

   

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