ComplaintsforJohnny Janosik, Inc.

• Initial Complaint

  05/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On October 25 2021 we purchased a 40" deep sofa SKU#1059000 from Johnny Janosik at Brandywine Pkwy sold to us by James Inzeo. We paid half 900.00 dollars. On Mar 25 2022 we paid the remaining 900.00 dollars and the sofa was delivered on April 2. After looking at the sofa and sitting on it we realized that it was not the 40" sofa that we had sat on in the store but the instead it was the smaller 37" sofa We have gone back and forth with the salesman and customer service and as of today there has been no resolution. We.want to have them pick up the sofa and either provide us with the one that we ordered or have our money refunded

  

  Business response

  05/12/2022

  A technician was sent to the customer's home on May 3rd to measure the sofa frame dimensions. It was discovered during his visit that the sofa frame measures the 

  same as our floor model. The issue seems to be the different style back pillows that the customer selected; they are changing the feel and sit of the sofa.

  On 5/7 a represenative from our Wilmington showroom spoke with Mrs. ******* and offered for her return the sofa in her home and receive an in-store credit of full

  purchase price to select a different sofa. 

  We feel that this has offered complete resolution to the original complaint and conern. 

• Initial Complaint

  04/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased a reclining sofa on April 23, 2022 from the Dover, De location. We were told that the sofa was in stock and would be able to be delivered on Thursday, April 28th. We paid for the sofa in full, along with the 5 year warranty, totaling $1748.94. We hadn’t received a delivery confirmation call leading up to the promised delivery date. We contacted the company on the day of delivery to be told that the furniture was not on the schedule for today and could be scheduled for next week. We have requested a call back from a manager to discuss our dissatisfaction and request a refund and cancellation of the order and have not been contacted. We have tried calling back, to be forwarded to a voicemail for the store manager and again, have not received a call back. We have reached out to the sales person directly, who was very communicative leading up to the day of sale and have not received a response. This is ridiculous. The invoice order in question is 29-2846.

  

  Business response

  05/08/2022

  Customers sofa was delivered on 5/3/22.  Original purchase date was 4/23/22.

  I have notified the stores management team and someone will absolutely be contacting Ms. ******** to discuss this complaint about the lack of delivery on 4/28/22 and lack of communication surrounding this.  

• Initial Complaint

  02/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am new to Dover, Delaware, feel that i was not treated fairly by Janosik Furniture. In July/August of 2021, I purchased 2 Chest and 2 night stands for a total of $1,154.84. They could not give an ETA. On a number of occasions i inquired about an ETA but to no avail. In December 2021, I made inquiry with the sales person ** ******* over the phone could not get him but left a message for him to cancel one of the chest.. Received no response. February 14, 2022, i stopped in at the store and a young lady at the Customer Service Desk tried to help me.She was very kind and after a while told me that the chests had been built but waiting for a boat to bring them to the USA, but again no ETA. and she indicated that i had 2 chest not 1. February 15,2022, I returned to the store with my wife, who is battling the onset of Dementia, to show her some other pieces that i wanted to get. But first i went to the Customer service desk to cancel one of the chest. Again the young lady was very kind and apparently went to get the Branch Manager named **** to handle it. **** kept asking questions that were offensive to me and i felt had nothing to do with me canceling one of the chest. I got pretty upset and told him cancel the chest. When it was obvious that he was not going to do so, i told him to cancel the whole order. He kept insisting that he was trying to save me money etc. I insisted that he cancel the whole order and he finally did, made out the paperwork to return the $1,154.84, minus a $346.46 processing fee, and returned $808.38 to my credit card. i left the store.

  

  Business response

  10/17/2022

  The consumer received a refund on 2/15/22. 

   

  Thank you,

  Customer Care Manager

  Johnny Janosik

  Customer response

  10/18/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I was treated  poorly by the business manager. They returned only a portion of my money
  
  
  Regards,

  Complaint ID: 16784549

   

   

   

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