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Complaint Details
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Initial Complaint
12/13/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have contacted Wilmington University in Delaware numerous times to ask them to cease sending junk mail to our home. I have contacted them and spoken to a representative at the school at least two times in the last six months and they continue to send junk mail to my home addressed to ******* *******, who has no desire to attend the school and has told them that repeatedly. I would like this mail nonsense to stop. It's wasteful and the fact that I have had to call multiple times to stop the mail from coming, with no success, is an inconvenience an a waste of time and resources.
Business response
12/14/2021
We verified in our databases that the prospective students information was removed. At one time she did fill
out an inquiry card and that is how she got into our system and began receiving marketing material. We have since removed her. We also emailed the person who submitted the complaint to inform them of this as wel.
thank youCustomer response
12/16/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,
Complaint ID: 16359684
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.