ComplaintsforMR Hunter LLC
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Complaint Details
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Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Roof replacement October 2023. Notified roofer of leak December 11, 2023. Bedroom ceiling damaged, possible attic damage - insulation wet. Roofer inspected and indicated problem was with flat roof installation - not installed correctly - said one worker didn't do job right. They caulked and told to wait for repairs after Spring rains. I told them I wanted the repairs in March. Roofer came out again - told me flat roof not installed correctly - showed me picture of screw and said they should not have used screws to reinstall the railing - put on more caulk. Indicated flat roof needed to be re-installed. I was told owner would come out - never heard back. Now they are not returning my calls. In the meantime, a piece of the railing fell off. I inspected and caulking job is terrible - in appearance and functionality - and it is not the solution.Business response
04/22/2024
Hi ******
We have always responded to your calls and messages. As you know the project manager who worked with you no longer works with our business. It is our desire to understand what the issue is with your roof project. The owner of the company will contact you and inspect your project in order to resolve this issue.
Customer response
04/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,
Complaint ID: 21608848
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.