Customer ReviewsforNorth American Risk Services, Inc.

This is the worse company ever. My claim has been mishandled since day 1. Claims manager ***** ******** is completely incompetent and is never available. When you call the company to escalate a concern, they either cut you off or dont call you back. My vehicle has been in the shop since September 18th and I still do not have it back. It sat in the shop for a full 2 weeks before they even came to inspect it. They have stalled payments to the shop and their Independent Appraisers are completely incompetent. My vehicle has now been ready since Wednesday, Nov 6th, yet its still sitting in the shop as NARS have not confirmed or sent final payments. Despite me being told by ***** that she had requested them. They canceled my rental even though I didnt have my vehicle back yet. Theyve now sent out a new rental voucher but now the rental place has no available vehicles. Its beyond frustrating and the response from ***** is always to blame other people. I would give them no stars if that were an option.

Three of my renter had three separate accidents. Even though I was insured at the time with NARS, I am being asked to now pay over 47k in damages. Loss date 2/17/2024 20k for one vehicle that was sitting in a garage for more than 30 days before a denial was issued. The pay was $100 a day for storage, not including the 20k in repairs. I was told they were investigating the issue and it took about a month or more to get a response after reaching out to another department in the company. Date loss 3/1/2034 13k for the other vehicle, not including storage fees either and loss date 2/14/2024 14k in collections from another insurance company requesting their money back for fixing their insured vehicles. Lastly, there was an additional 5k for damages done to my last vehicle. There was no appraisal done for either of the vehicles. Not sure what investigation they were doing.I was told since I didnt have an address of the renter on the contract, and my renters did not have primary insurance it was not valid. I have hired a lawyer because the cost is too substantial and they have really put me and my company in a situation. I have not received any reimbursement and this entire situation has led to mental stress, anxiety and depression, as this is my only source of income for me and my family. The claims representative was not cooperative over the phone and very abrupt and not helpful through email(when she did respond) I am definitely contacting the Media regarding this issue and I am also reporting this dishonest business practice to the *********************** to review any dishonest practices or any fraudulence taking place at this company. This is not just about me, It is about people trying to maintain their families and your company not keeping up their part of the bargain. This is unacceptable, 47k is way too much to lose, but I see this has been done to many people. I am not for this and need reimbursement IMMEDIATELY.