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Find a Location

Rent A Knee Walker has 1 locations, listed below.

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    Business ProfileforRent A Knee Walker

    Medical Equipment

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1070 Rainer Dr STE B, Altamonte Springs, FL 32714-3822
    BBB File Opened:
    11/11/2008
    Years in Business:
    17
    Business Started:
    9/1/2007
    Business Incorporated:
    8/31/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Andrew Street Inc.
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Business Management
    • Kelly Smith, President
    Contact Information

    Principal

    • Kelly Smith, President

    Customer Contact

    • Kelly Smith, President
    Additional Contact Information

    Fax Numbers

    • (407) 862-1786
      Primary Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    MATTHEW M

    1 star

    09/18/2022

    This company is amazing in the product offering and yet a **** with the promotion it advertises.

    I rented a Scooter for months and ended up buying the scooter. My wife worked to post many pictures for entry into the contest. On March 31st I called the company and the rep that answered said they loved our photos, and we should defiantly win. I followed up in May, and was told they would review the records. My wife called after there was no answer back from the company and they stated the "Check was in the Mail." A couple days later I received a call that stated There was No Q1 winner because they didn't have enough entries. I checked the contest details and there is nothing stating a certain number of people "need to enter" for a winner. I was able to reach out to others that posted picture's on there site, and there hasn't been a winner in 2022 at all.

    I want the $250 I was told the "check was in the mail." As a business owner this is an awful company practice I am experiencing.

    Rent A Knee Walker Response

    11/15/2022

    Dear Matthew, thank you for acknowledging that our company is amazing, and we apologize for how you feel regarding our photo contest. We explained in an email that we have no records of us indicating you were the photo contest winner. Our winners receive an email for a paper trail to avoid any confusion such as this. We asked if you could provide proof that you were our quarterly winner, and we have yet to receive any documents. A Contest consists of more than one contestant. You were our only entry, and we informed you we would roll your photos to the next quarterly contest, which we did. In response to your statement, "there hasn't been a winner in 2022 at all." Our first competition ranges from January to March, the quarter we only had one person submit photos. We have had two winners between April-September. Please feel free to stop by our website to review. Once again, thank you for enjoying our product. Regarding our Customer Service, we communicated with you in a very professional manner and provided clarity about our decision. Sorry, you felt otherwise.

    Customer Response

    11/15/2022

    Well, this is very interesting... Since your post you have now been caught in a lie. Now, your website shows there was indeed a winner for the Qtr you said I was the only participant. We are investigating additional actions on our end. This was a shady business move on your side and we have documented your actions on your website since this comment to try to cover your story.

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