ComplaintsforArcadia Chevrolet Buick

• Initial Complaint

  12/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My car has been in the dealership 4 times in the last four months. My car is waiting for an issue to be repaired from a recent repair. My car is still not fixed and my car has been sitting in there yard for a month still waiting for repair.

  Business response

  01/15/2024

  Arcadia Chevrolet Buick did a transmission repair on *************************** Camaro. Since the completion of transmission, the customer has returned with a separate issue of a engine oil leak. The customer did not have time to wait for a appointment and took his vehicle. The current issue is not a result of the previous repair. 

• Initial Complaint

  12/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Ran a hard inquiry on my credit report without permission using a third party. Clearly stated soft inquiry on disclaimer only to discover my information was sold to dealertrack in order to run a hard inquiry without my consent

  Business response

  01/15/2024

  The customer filled out a credit application on our website www.arcadiachevy.com for pre-qualification for financing and purchasing a vehicle. When doing so the consumer electronically signs giving permission to have credit pulled and used to try and secure financing for the vehicle of choice. This action was taken by the consumer and the dealership tried to supply financing through the lending partners we use and the DealerTrack portal whicj house the lenders and the customers information they submitted online. 

  Customer response

  01/15/2024

   
  Complaint: 21009148
  
  I am rejecting this response because:

  a pre qualification does not affect a hard inquiry on my credit report. It was clearly stated only for pre qualification. A third party company was sold my information to issue a hard inquiry.

  Do The right thing, send a letter to the credit agencies and have the hard inquiries from your dealership removed. You'll spend more time and headache continuing the route you're on. I will not give up and will continue to fight this until I have a satisfactory resolution by having the hard inquiries your dealership issued removed. 

  
  Sincerely,
  
  *********************

  Business response

  01/15/2024

  I appreciate position of the consumer nothing was done wrong on our behalf. I am asking for the BBB to remove the complaint. The consumer filled out the information and asked to have financing and that is what the dealership did. If a consumer does not want financing do not fill out a complete application giving social, date of birth, name, address, employment, time at address an employment how much you pay in mortgage/rent and how much you make. Along with picking out a vehicle. The whole process was done by the consumer. He chose to go online and fill out the information giving permission to the store to file for credit. The store did nothing wrong and wants this complaint removed. 

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in ******** and received a pre-approval through Car Gurus for the above mentioned vehicle. I spoke directly to the dealership and discussed doing paperwork and having the vehicle delivered to my ******** residence. I was told the loan was with ****************** in the amount of about $72,000. ********************* arrived to my home in ******** on July 8, 2022. He was in my home for about 15 minutes and then gave me the keys to the car. I was given no paperwork. As far as I knew-- the loan was with Westlakes and I would get a packet in the mail from them. On August 17, 2022-- I messaged and called *** as I still had not received paperwork from the bank or from his office. His response was, "The banks are extremely backed up and seem to be taking forever to get their welcome packages out to customers. When *** gets in, I will ask him to look into it for you." I was concerned that the payment was going to reflect late so I called Westlakes and they did not have paperwork, but allowed me to set up a payment. I did this until September of 2022 when I got a call from GM Financial stating that I was late on a payment. Unbeknownced to me, the loan was with GM Financial. I asked about paperwork and I was told it was sent to an address in ******, ** (to which I will say.. I STILL DO NOT HAVE). I then later found out the loan was for $85,000+ and my payment was nearly $500 more each month than what I was told by ***. I have called the dealership now 6-7 times to get copies of paperwork with no call back. I just want to be able to return this car or get the price I was promised. Legally, I never took delivery on this car as I still do not have paperwork-- at all .

  Business response

  02/11/2023

  To Whom it may concern:

  First, i would like to start by saying I (*********************)  have never been to or met *****************  ***** (****) ******** was the only Individual to go to her home. This deal was worked completely over the phone. We had to jump through hoops to get her approved as she countously provided bad information. Then on day of delivery of her vehicle she did not have the 10k down payment she claimed to be putting down. We had to find another lender to approved her deal. She did legally take delivery and his been drivign the vehicle for 7 month, so Im baffled how one could ever say they didnt take delivery. She has driven the vehicle over 10k miles and currently has the vehicle in her possesion in ********. Paperwork has been sent to her on numerous occasions. as shes provided multiple addresses for it to be sent to. Agin NO ONE in the world would possible believe she didnt take delivery yet again she has over 10k more miles on it has done maintance oin it in her name in ******** and currenlty has in in ******** 

  She was just in desperate need of a large third row vehicle upon her arrival in *******, and rememebers what she wanst to remember. 

  Please remove this complaint as facts will prove everything shes stated is untrue and can be proven

  ***************************

   

   

   

  Customer response

  02/13/2023

   
  Complaint: 19374102
  
  I am rejecting this response because I would like proof where paperwork was provided. As to this date, I still have no paperwork. I never received copies. I provided my ******* and my ******** address. 
  

  My ******* address was for registration. My ******** address for all paperwork. At no point did I provide a ******, ** address. And that is where paperwork was supposedly mailed.
  

  Regarding never meeting me, that is a moot point as *** and **** work the dealership. Whomever did come to my home knew my address, yet GM sent paperwork to an address given to them in an entirely other city. 
  

  I have now asked for contracts 5-6 times with no response. They have not been emailed, mailed, faxed, etc 

  In order to legally take delivery on the car per the state; I should have received a list of paperwork. To which, I received none. 

  
  Sincerely,
  
  *****************************

  Business response

  02/13/2023

  we didnt randomly come up with an address. The whole issue came up when when the customer could not come up with the down payment. As for "legally" taking delivery then you must be suggestign you are driving around a stolen vehicle. SO yes you did legally take delivery

  Please provide and address you would like re-sent to. 

   

   

   

  Customer response

  02/13/2023

   
  Complaint: 19374102
  
  I am rejecting this response because the business is taking no responsibility for their oversights and errors. Per ******* Law and the ******* ******************************:

  Buyers should receive copies of the following documents from the dealer at the time of signing:
  Motor vehicle purchase contract;
  Odometer statement from the dealer;
  Window disclosure labels or Buyers Guide;
  Warranty or service agreement, if applicable;
  Finance contract, if applicable;
  Insurance contract;
  Copy of certification of pollution control devices or systems; and
  All other signed documents.

  -- to which, I received none

  My address is:

  2843 *******************

  Springfield, ** 65807

  
  Sincerely,
  
  *****************************

  Customer response

  03/07/2023

  Please find the attached documents that I received FINALLY on my vehicle on March 4, 2023. 

   

  As you can tell from my attached driver's license- these documents were clearly forged and it is not my signature on anything other than the warranty. This is proof that I did not agree to these terms and I was misled. I was unable to attach these on the website. 

• Initial Complaint

  12/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  11/27/2022 I bought a 2018 ***** Colorado putting my vehicle plus ***** down. In which they didnt take off the asking price and use the ***** in all for dealership fees, tax license and registration. This was not the deal. They had me sign paperwork super fast and wasnt able to catch this in time.

  Business response

  12/01/2022

  To whom it may concern, 

  Mr. ***********,  was at the dealership on more the one occaison where is was given numerous and options. Mr *********** seen the worksheet and negotiated on two different occasions.  Attached is a copy showing the numbers he agreed to. At no point in time did the dealership do anything work. Please remove this complaint and his complaint is inaccurate. 

  Arcadia Management. 

   

   

  Customer response

  12/02/2022

   
  Complaint: 18489051
  
  I am rejecting this response because: 

  Does not a solved the issues. Where did my ***** dollars go with the ***** thousand trade in .  They charged 3 thousand for an appearance package. There is no way. I did not have time to look at this because they rushed me out the door. I called numerous times and was subjected to disrespect, hostility allegations in which I brought up to a deputy. I was threatened to loose my job at this point. This was a scam and  I was not able to get a key to unlock the truck. There are so many issues with the truck including wheels are not street legal and corrosion on the battery. I wasnt even able to communicate with him. There is so many things wrong that needs to be addressed. 
  
  Sincerely,
  
  ***************************************

  Business response

  12/06/2022

  Customer came in we went over contract in detail showed him entire cost. During this time we provided custmoer a key fob, advised we ordered him a new key. At this point in time I know we have done everything correct and would like this complaint removed. As we also provided BBB the #s to reflect where his trade value and down payment was absorbed thru taxes and fees. 

  Arcadia Mgt. 

   

   

• Initial Complaint

  10/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The dealership posted a 2018 ***** suburban premier with ***** miles for sale for $34000. I contacted *****, the sales manager on the availability of the vehicle and discussed that I lived an hour away. ***** informed me that the car was available for sale and did not report any reservations with its sale. He instructed me that he arrives at 9am, and to ask for him when I arrived Monday. I arrived at 9am Monday Oct 10, and no *****. After waiting for 20 minutes, I asked a woman in the office if the suburban was available and for sale. She stated that it was not drivable as the motor was blown and it was pending and motor replacement. When I asked why it is listed on their site as for sale without report of issues and why ***** would state it is drivable and for sale, she stated it's *****'s job to get me in the door. She apologized for having to drove an hour to learn that they falsely advertised the vehicle. She offered for me to continue waiting for *****, so he could offer us a smaller vehicle. This company uses unfair sales techniques and lies to customers. I feel that they would have no concerns with hiding major car issues again in the future and attempt to sell a vehicle that is unsafe.

  Business response

  10/11/2022

  When the customer called in to verify the vehicle was on the property. They were told it was here. That was a Sunday, sales was open, service was closed. Monday upon their arrival there, we went to get the vechicle from serivce. At that time we were advised the vehicle was fully functional and driveble, however there was a tick or misfire in the engine. I was unaware of this SUnday when they called it and that information was provided to them as soon as we were informed. 

  We do take vechcles in on trade that have some edge or issue. We cant control the condition of ones trade. We had the vehicle in service to verify its condition . 

   

   

  Customer response

  10/12/2022

   
  Complaint: 18193093
  
  I am rejecting this response because:
  This is not true. I was informed the car was available for sale, and to arrive at 9am to meet *********** 

  While waiting for ***** to arrive, i observed the vehicle across the street parked in a separate lot from the dealership. At no point on Sunday did anyone notify us that the vehicle required service or that it was not functional. 

  After waiting 20 minutes for ***** to arrive, we asked a woman in the building if the vehicle was for sale. It was at that time she advised that it required a motor and was awaiting parts. 

  A gentleman in the office also stated, does it have to be a suburban? 

   

  Overall, the tactics used to have us drive an hour to reach their lot for a vehicle that was not prepared for sale, and to withhold that it required repair is deceitful. I have contacted over 3 separate dealerships following this incident, who would confirm a vehicle's service needs and availability to plan my visit accordingly. 

  In hearing that ***** knew the vehicle was not functional prior to even arriving on property Monday, this is gross misconduct. 

  I plan to advertise this deceitful behavior on yelp and ****** ratings to prevent this happening to others in the future. 

  Sincerely,
  
  *************************

  Business response

  10/12/2022

  I can respect this individuals oponion. However fact still remains the vehicle was here  and was able to be sold. Many individuals buy vehicles with short comings for a great value. Which ifact this vechile was advertised thousands below competitors. 

  Again, they called on a Saturday to check if vehicle was here. Which it is, I was unaware the vehicle wasnt completed in service.'

  Kevin 

   

• Initial Complaint

  08/08/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I'm trying to buy a car from this dealer that has an advertised price plus tax tag and title and dealer fee then when I call they are trying to bait and switch and sell for 20000 dollars more then there advertised price I want to buy this vehicle at advertised price and they will not sell it which is illegal to do I want this car which is Available at the advertised price

  Business response

  08/19/2022

  Business Response /* (1000, 5, 2022/08/10) */ The vehicle is listed on our website with full disclosure of the pricing. Do to the shortage of vehicles and the supply and demand of certain vehicles . They are advertised accordingly. The fact that its listed with full disclosures, we respectfully request you close and remove this complaint Consumer Response /* (3000, 7, 2022/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is classic false advertising and bait and switch tactics and deceptive practices the general manager called me yesterday hostile and cursing the minute I said anything in rebuddle I've already file complaints with dot and ftc and the local attorney general this dealer and the way it's run is obviously a joke as by there d- better business rating they don't care to even try to do better as a business and I'll be talking to other federal agencies later this week I hope others start taking legal action like myself. Don't advertise a price and switch just to get people in the door just put the price you want to actually sell it for but as I stated just look at google reviews and cars.com it will show it all Business Response /* (4000, 9, 2022/08/15) */ it is not a dealerships fault that an individual dont the disclosures. Its listed plan as day. And their accusation of bait and switch does not apply when they are only referring to one vehicle and that vehicle is here and available for sale. Consumer Response /* (4200, 11, 2022/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your dealership is the prime example of false advertising and deceptive and unfair business practices I'm not removing my complaint and I am going to Pursue further action nothing is going to change with this dealership whatsoever until somebody actually follows through and gets their dealership license revoked so unless you're actually going to offer me something as a consumer and be fair about it there's nothing else I want to hear from this dealership otherwise

• Initial Complaint

  07/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased (in good faith) a 2017 Chevrolet Silverado pick up from Arcadia Chevrolet on 5/16/2022. After seeing the pick up on several major auto sales websites including, auto trader, car guru and cars.com advertised for sale. After arriving to view the pick up and take a short test drive (10 minutes or less) the pickup seem to operate normally. After moving forward with the purchase of the vehicle immediately the dealer tried to raise the sale price by $6000! After showing them the ads online of their (advertise sale price) they told me prices are subject to change without notice. (classic bait and switch techniques) After some price negotiation with the vehicle at hand including my trade and cash amount down Arcadia Chevrolet agreed to the sale price of their original advertised price. (which was book value) After finalizing the sale I was told the truck needed to be held for a few days due to a federally mandated recall to do with seat torsion bolts, a safety issue. After picking the pick two days after on the way home (which is an Hour and 18 minute drive) The transmission overheated and would not shift correctly. I decided to call the sales manager of the store which then put me in contact with the general manager of the location which informed me that there was nothing that they can do, I purchased the vehicle "as is" also they would have more money to help me if I would've settled for the higher price on the vehicle without negotiation! (Who says that to a customer) I have missed an entire month wages over this. I was forced to pay for a few $7800 transmission from cox Chevrolet in Bradenton. According to them the federally mandated recall was never addressed from Arcadia. I currently have a open case with the attorney general.

  Business response

  08/08/2022

  Business Response /* (1000, 5, 2022/07/27) */ Customer never gave us an opportunity look at his vehicle when he called with a transmission issues weeks after his purchase. He knew he bought a vehicle as is, he signed and or initialed all boxes confirming it was as is. Hw was offered an extended warranty, which he declined opting only for gap insurance. Hes already been declined by the attorney general for his attempts. Because we have all documents to back this. Consumer Response /* (3000, 7, 2022/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Case with the attorney general is open. Attorney general instructed to file a complaint with the department of transportation, department of agriculture and consumer services and also the Better Business Bureau. So I'm doing so. Extended warranty was purchased for the vehicle at another Chevrolet dealer closer to my home. The Extended warranty was declined due to the fact there was already a claim on this trucks transmission before my purchase. Cox Chevrolet of Bradenton provided this information. Arcadia Buick Chevrolet sold this vehicle fully aware of a defective transmission. Business Response /* (4000, 9, 2022/07/29) */ As stated earlier. The vehicle was sold as is. Customer acknowledged he was buying as is. We were unaware of any issues with vehicle. Again, customer declined extended warranties at time of purchase, and never brought it back for us to examine. The onus of responsibility needs to fall on the consumer knowing he declined any extended warranty on a high mileage as is vehicle where he signed knowing he was buying as is.

• Initial Complaint

  07/26/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On January 20th, 2022, I purchased a 2016 Silverado 1500 from Arcadia Chevrolet. As I was test driving the vehicle, I noticed a faulty airbag light illuminated on the dashboard. I brought it up to the salesman and they reassured they'd resolve the issue. Furthermore, we proceeded with the purchase on those terms agreed by the dealership manager at the time. I've had numerous interactions since that date to resolve the issue, in which they've attempted a couple fixes. None of these fixes worked and now I'm struggling to even hear any update on what they have planned on doing to resolve this issue. It feels like this business is ignoring a customer with a very serious safety issue on my motor vehicle. This business should have never sold the vehicle knowing the safety concern of which being a faulty safety device that does not work properly. I have attached an image below on the light illuminated.

  Business response

  07/28/2022

  Business Response /* (1000, 5, 2022/07/28) */ We've spoken to customer, there was a complete miscommunication. Issue is being resolved customer is happy and willing to remove complaint. Consumer Response /* (2000, 7, 2022/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) The manager reached out personally and helped resolve the issue I was having and was willing to resolve my issue.

• Initial Complaint

  12/19/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Approximately a month or so ago, I went into the Service dept for a routine oil change and tire rotation. I was the last customer and being that, I should have known to possibly expect an issue. After the work was supposedly done and leaving the dealership, my tire pressure light came on in 2 tires. One would think that with a rotation they would check the air pressure in the tires too. The location of the tires in need of air where in the back, so I pulled over and put in some air. However, the tire pressure light remained on. After talking with someone and also overfilling the back tires, I called the service dept and voiced my issue, only for them to relay me to another dealership in Labelle, FL. which was closer to me but wasn't even a Chevy dealership and couldn't even help me. I called again the service dept, and was told to go to a local Ford dealership that would fix the problem. Later to discover that the front tires sensors were never reset and it was them that needed air. However, the Ford service dept. would not correct the issue, but only put air in the front tires. Since then I have been dealing with a leaking valve stem on 1 front tire which, no one wants to fix or correct in resetting the tire pressure sensors not done since my service at Arcadia Chevrolet.

  Business response

  02/11/2022

  Business Response /* (1000, 20, 2022/01/28) */ Ice reached out to customer multiple times attempting to resolve the issue. I have not heard back. Ive been led to believe this was a minor mishap do to weather change. which can change tire pressure. I would like to help customer get his resolved. Im available on my cell @ ********** Daniel B. Sales Manager Consumer Response /* (3000, 22, 2022/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 02/04/22, I agreed to come into the Dealership and meet with ******, the Sales Manager at Arcadia Chevrolet. When I arrived we discussed my issues and I was reassured that all would be taken care of. After waiting approximately an hour, the repairs where corrected. I am now satisfied with the resolution of my initial complaint and consider this issue to now be resolved. Thank you, Daniel. ****** *****

• Initial Complaint

  12/08/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After seeing several adds for a 2020 GMC Sierra adverted from 44-47k my husband and I went to this dealership prepared to pay full ask on the highest advertised price PLUS tax/tag/title/dealer fee The sale rep John was great but a MANDATORY ACCESSORY PACKAGE "PERMAPLATE" for $5999 was added after further discussion and even though we didn't want the package the sales manager never came over to talk to us even though we were the ONLY potential buyers there but he refused to remove it or drop the prices, we left with no deal. We realized that they were fraudulent in their advertising and no mention of any "mandatory" accessory package were on online and in person statements were false. We inquired further in hopes to come to an agreement but DANIEL B. the sales manager was the most unprofessional, antagonistic unreasonable person. My husband explained the reason for further inquiry and he basically insulted us, was claiming his practice where completely clear (they were not) and simply lied about the occurrence at the dealership. He was unprofessional with zero integrity! Ultimately, the dealership needs to be clear with its pricing rather than using BAIT AND SWITCH model with is illegal under section 5 of the Federal Trafe Commission Act. Dealership such a these should be held responsible for fraudulent practices. Subsequently, employees like Daniel should be held responsible for their constant lies and lack of professionalism.

  Business response

  01/21/2022

  Business Response /* (1000, 10, 2022/01/04) */ The individual did not read our website which is 1000% transparent and complaint with florida regulations for advertising. Where the price listed as low as, plus taxes fees and already installed accessories. They did not many to pay for them so we kindly did not accept their offer. They went home started sending messages cursing, threating, and making threats of an Attorney (although we are 100% compliant). Calling us derogatory insulting names. simply because we did not accept their offer. Sincerely, Daniel B.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩