ComplaintsforWebb's Towing & Recovery
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Complaint Details
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Initial Complaint
12/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
12/30/2023 I had dinner with my family at **********************************************. Pulling in to park, I parked towards the back. There was a sign that stated 'Shared Parking' for ********************) and ******** to the left, so that where I and MANY others were parked. There was another sign that said 'tow away zone' to the other side. No one was parked there because people would think that that particular area is where you shouldn't park. Again many cars were parked in the area. I come out after dinner, around 9pm its freezing cold with my little children and lo and behold my car is gone. Thankfully my daughter's phone was in the car and I was able to trace where my car was and that I was with family who parked the same place I did and the car wasn't towed. The tow truck driver comes to where my car was and was a complete jerk. He delayed getting the paperwork started so he can clock me up another hour. When I called him out on this that's when he started the paperwork, He charges me $220 cash which obviously I don't have on me (no one would) but then charges me another 5% to run my card (SCAM). I said 'you know that this is wrong', he says to me 'yes, I know it's wrong, but this is my job'. He said I would get a receipt via email. Which I never got since I DIDN'T GIVE HIM my email. No receipt!! I parked beside my friend's truck which wasn't towed and said he couldn't tow it because it was a truck he said condescendingly 'I bet I could.)Is *****'s getting a cut of the ill-gotten gains from **** Towing company and *************************? Why is there not a sign at the restaurant that clearly says that 'you are at risk of being towed'? This was a SCAM, and I am disappointed in *****'s that they wouldn't be more vigilant in protecting their customers. A great dinner experience totally ruined because of poor signage. What is the point of towing cars at 9 at night in a abandoned dark lot where many cars were parked? Shame on *****'s. To be continued.Initial Complaint
11/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The Guy that towed my car knocked out my mailbox right out of the ground post an all the next day he just put it in the ground not firm at all its just put there it wobbly and ***** it the post not even all the way down I tex him about never got back to me I call there at his Job and the lady that said she us a manager was completely rude and said I saw the picture it on There like if that's ok I was good until he yank it out of the ground I'm very upset how rude this person is and try to act like I'm the one at fault ...I want them to fix it the correct way please who do I call....
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.