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Complaint Details
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Initial Complaint
07/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company sells on ***** I purchased an item and it was marked as shipped. ***** never received the item so there was no actual tracking information. I never received the item or response from the seller through *****
Business response
07/25/2024
Hello, We were able to locate this order and you are correct there is no movement. We have refunded this order.
We looked through **** messeges and no messege was ever recieved however from your account.Initial Complaint
10/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased a refrigerator from this company. The add stated that the refrigerator was a 4 door ******* refrigerator black in color. What I received was a 2 door Frigidaire refrigerator white in color. I refused delivery but was told by the company that all sales were final and if I had an issue contact my credit card company. When I spoke with company they told me items were sold as is. However, a QA inspection sticker was placed on the outside of the refrigerator which obviously indicated that the item was checked out prior to shipment and as can be seen in the photos the item is obviously listed as a ******* and the manifest also lists the item as a ******* even though a Frigidaire was what was sold. This is a prototypical bait and switch. This kind of company should never be allowed to operate.Business response
10/26/2022
Good Afternoon,
We apologize for any inconvenience on your order.
Please note that the listing states that the manifest will not be 100% accurate, the contents will have a degree of variance but we will not credit for missing/not matching manifests since this product is sold "as- is".
In addition, this was purchased in January of 2022 therefore, we are unable to offer any additional credit or coupon.
We've attached a description of the listing above.
Best Regards,Customer response
10/27/2022
Complaint: 18313082
I am rejecting this response because:
This is a horrible response. As is I would understand if it arrived and was not working however, this item is completely different. They are not even remotely similar. This is from January because their initial response was deal with it or call your credit card company. These people are criminals who pull bait and switch sales. It is for that reason they do not accept returns.
Sincerely,
***********************Business response
11/03/2022
Good Afternoon,
We are very sorry for the confusion regarding this, but please note it is stated on the listing that we do not credit for missing/not matching manifests since product is sold "as-is"
Attached you'll find the listing description where this is explicitly stated.
We do understand your frustration and we do sell other types of inventory that do have a 90 day warranty. But unfortunately, this specific order was sold "As-is".
Thank you for your comprehension.Customer response
11/04/2022
Complaint: 18313082
I am rejecting this response because:
As you used in your response it states as-is and a close match. Would you honestly consider a 4 door black refrigerator a close match to a 2 door white refrigerator? I would have understood if the refrigerator did not work properly or had some type of malfunction however, the fact of the matter is that your company pulled a bait and switch. You dont allow returns because you know that you send items that are incorrect. Your company is a horrible example of this industry. You basically stole money and you know this to be true. Any reasonable person can see what happened is unequivocally wrong on your part.
Sincerely,
***********************
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.