Customer ReviewsforErica's Plumbing, Air Conditioning And Restoration

Absolute ripoff! Just needed two valves changed out for the hot and cold shower handles. I had the valves just needed them replaced as they were leaking. A young kid showed up who prob had zero plumbing experience and wanted $500 yes you heard that correctly FIVE HUNDRED DOLLARS to do it!!! He wanted me to sign the paperwork before he even did the work. Red flag. I asked him to explain to me how he came up with that figure because its ridiculous and he couldnt explain it its just what the iPad calculated it out to. When my husband had time he actually did it himself in about an hour. Never ever will I call this company again! Beware!

Thank you for the feedback. We are sorry that we were unable to meet your expectations on price however, we sent an experienced and professionally trained technician that offered a very fair price for the work since you did provide the valves. The price includes the insurance we must have to step foot in your home, the uniforms, the girls who answer your calls in the office, the vans to bring tools/materials to your home, more insurances for the vans, the training we constantly provide our technicians and more. Regardless of you choosing to do business with us you are judging his age and experience due to his appearance of being young. You are also stating, getting an authorization prior to doing work is a red flag but it is not a red flag, it's a contract to receive services for a quoted price and any reputable company would require a homeowner to approve via a signature to proceed since we are both agreeing to a service for a price. We are happy your husband was able to fix it at a cost of $0 but unfortunately, we cannot run a responsible firm, that hires experienced technicians, trains constantly in their relative fields, be available to our clients 24/7 and charge $0 for our services. We are sorry we couldn't meet your needs but we do thank you for the opportunity. 

BEWARE!! Do yourself a favor and find another company. This one will just rob you.When I made the appointment for leak detection and estimate for repair I was told there would be a price range up to $528 depending on how extensive the search would be. Not true! They charged top dollar to walk around taking pictures for 10 min and used nothing but a cell phone and tablet. Even the receipt states "tech will locate leak with electronic leak detection equipment & sonic leak detection up to 3 hours". The actual location of the leak wasn't even pin pointed but just narrowed down to within an 80 foot stretch.When I called to discuss how unfair this price was , I was told the owner would be calling me back. Instead a "customer service rep' calls and says basically that the agreement was signed and nothing else can be done. I'm wasn't looking to get something for free but certainly a fair price for what was done. Someone walking around for 10 minutes using no detection equipment should never have cost anywhere near $500.

Good morning *************** and thank you for the feedback. We sincerely apologize that we were unable to meet your expectations on how long a leak detection should take, the training or the knowledge we have for finding the leak or what it should cost. We strive to offer solutions that meet your needs and that's why we give up front pricing before ever starting any work. You authorized the technician to perform a leak detection and offer a solution. We did perform that service as well as offer a solution. Then we offered to credit you the entire leak detection towards the repair but you declined. We also noticed you went on multiple platforms to leave negative reviews in an effort to slander our company. We are a family owned and operated company with integrity that does not rob people, as you stated. We always try help our clients and do our best to make everyone is happy. I am sorry that we didn't meet your expectations on this visit but I will make sure we take the time to retrain our staff to do better next time.