ComplaintsforKruger General Services, Inc.

• Initial Complaint

  10/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Non repair of roof damage caused by ******. My roof is completely tarped making it impossible to get a contractor who can give me an estimate. Also the attached document is clearly an opportunity to take advantage of a natural disaster.

  

  Business response

  11/04/2024

  We received an assignment from ******** on 09/27 following the hurricane to install a tarp on the insureds roof. We promptly contacted the insured on the same day, and the tarp installation was scheduled and completed on 09/28. Please refer to the attached photo report, which shows multiple areas with missing or lifted shingles. We covered these damaged sections to prevent further water intrusion in case of additional rain.
  The insured signed all necessary documents and authorized us to proceed with the work. Please note that only the damaged areas were tarped, not the entire roof. Photos attached provide a clear overview of the tarped sections.
  If the insured is seeking a roof inspection, there is a standard "Remove and ************** often conducted by the carrier after the tarp installation, which aids in making coverage decisions. Should the insured prefer a different entity, such as a roofer, to inspect the roof, they may remove and replace the tarp as needed. Alternatively, we offer a pull-back service at an additional cost: we will pull back the tarp to allow for inspection and then reinstall it once the inspection is complete.
  For clarification, the tarp is secured using a non-invasive method, with no nails, making it straightforward to adjust. Additionally, our pricing per square foot, which includes sandbags, furring strips, and the tarp, adheres to industry-standard estimating guidelines.
  Please dont hesitate to reach out if there are any questions.
  

  Customer response

  11/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  01/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  After Hurricane *** my insurance company, Tower Hill, stated I needed to use one of their "preferred" contractors for my roof tarp. I called and make the appointment for 10/9/22. At no time was an estimate given to me prior to the work being done or when they company arrived at my home. They spent 30 min putting up a tarp and several sandbags. I did not even see when they left, that's how fast they were done. The did not even secure the tarp properly and left gaps where rain could come through. It was not until my insurance processed my claim that I saw the invoice for the tarp placement for $3116.00 which of course was deducted from my insurance payment. I have also filed a complaint for price gouging with the Attorney General's office. It is sad when there are programs that were offering this service for free that a company, not local to the area, would come and take advantage this way.

  

  Business response

  01/26/2023

  Hello, we performed this service on October 9, 2022, at the direction of Tower Hill.  There were several areas on the roof that had damaged or missing shingles (see attached photos). As a preferred vendor for multiple insurance companies, we are directed to only cover the affected areas.  Our crews did an amazing job securing the tarp to the roof and covered all affected areas ONLY.  After reviewing the photos, I do not see gaps between the tarps, however I do see areas that were not impacted and that were not covered. 

  Upon meeting our crew on site, you advised them that there was no interior damage, that is another reason the entire roof was not covered.  You mentioned that the gaps that we left could have accounted for water intrusion, however, there was no water intrusion to begin with, it was cosmetic at this point.  

  You also mentioned to the techs that you had an inspection a few days after, if something was something wrong with the installation, it should have been mentioned to the carrier at that time or we should have been notified.  Neither us of were notified.  Only until payment was made. At no time after that you reported water intrusion to your home based on our installation technique

  The adjuster reviewed, approved and paid us based on his professional evaluation of our quality of work (photos), sq ft of tarp used (adequate) and prices submitted.  The price submitted is Tower Hill's CAT discounted pricing, so there is no inflation or price gauging.  

  We are not refunding you for the work performed at your home. 
  

  ********

   

  Customer response

  01/26/2023

   
  Complaint: 18899957
  
  I am rejecting this response because:

  The company is going to make whatever excuses they need to.  At the end of the day it doesn't cost over $3,000 for what was done.  I just want my complaint about this company to be recorded for others to view so they don't make the same mistake I did in trusting the right thing was being done.  Again at no time was a quote given to me before doing this job.  I would never have approved it for that amount.  Companies like these take advantage of the situation to overcharge.i do not wish to correspond wth the company any longer.  Please just record this complaint.  

   

  Thank you.  

  
  
  Sincerely,
  
  *******************************

  

  Business response

  01/27/2023

  Our job was reviewed and approved by her carrier and payment was issued.  Seek advise from your adjuster.

   

  Customer response

  01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.
  
  Sincerely,
  
  *******************************

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