Customer ReviewsforInteractive Media Technologies, Inc.

I'm so upset! At the most vulnerable times of people's lives, this happens! I was not aware that I would be charged $49.98, the print must have been so fine, that it could not be read. Afterwards, I tried to contact the company to cancel, but it just rings until a recording comes on, your only option is to leave a message because there is 'no support staff available'. I tried to cancel online, but there is no way to do this. This is so heartbreaking because with enough on our minds with our loved ones being incarcerated, it doesn't help that this company takes advantage of that! Not to mention our credit card information may be compromised...so upsetting!

scam Like Money fraudulently taken from my account without consent or knowledge of the exchange

Dear Customer
We are not a scam. Our website tells you the price, who we are and what services we provide.
We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.

Your account has been cancelled and refunded. Please allow few business days for the refund to appear on your side.

Regards,
Support Team

SecurTel provides no upfront information that you will be charged $45.98 for a 3 month subscription. The cost is in the fine print of the agreement. They provide you a Google voice type number to register for your people to use to save cost on calls. They have a non refund policy in that small print agreement. There is nothing on the five pages that you sign up to use their services that says this $45.98 is automatically charged to you. You receive an email for the charge. This is a rip off because their information states they are associated with Securus Technology and they are not affiliated. Do not sign up for this company it’s a ****. There are so many terrible reviews about this company. BEWARE

Dear Customer,
Our website tells you the price, who we are and what services we provide.
We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

THIS SITE DOES NOT DISCLOSE THEY WILL BE CHARING YOU JUST TO CREATE AN ACCOUNT THEN I'VE CONTACTED THEM SEVERAL TIMES, THEY HAD TWO WAYS I TRIED BOTH I STILL HAVE NOT GOTTEN A RESPONSE WHILE AFTER YOU SEND YOUR MESSAGE IT SAYS SOMEONE WILL RESPOND IN 48 HRS IT HAS BEEN WEEKS SINCE I'VE SENT MULTIPLE MESSAGES WITHOUT ANY RESPONSE THIS SITE IS VERY MISLEADING & FALSELY ADVERTISES THEIR RESPONSE TIME I WOULD HIGHLY NOT RECOMMEND & FEEL LIKE I HAVE BEEN SCAMMED DUE TO THE LACK OF COMMUNICATION FROM THIS SO CALLED BUSINESS

I would rate 0 stars if I could! Was looking online for information and set up an account. The site never disclosed the $45.99 fee. I then I called to customer service they refused to issue a refund and the woman actually hung up on me when I said I would be making a complaint!

Dear Customer,
Our website tells you the price, who we are and what services we provide.
We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
Our support team emailed you yesterday. Please check your email and reply that email. 

Awful, they don't disclose that you are going to be charged $45.98 just to create an account. You can't speak to an actual person to get a refund. And the only way to talk to a billing person or supervisor is through email.

Dear Customer,
Our website tells you the price, who we are and what services we provide.
We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
Please contact ********************************* for refund or questions. 

I would give this company no stars but I have to do at least one to leave a review. Their fees are hidden in their ******************* I have NOT used ANY of their services but they will not give me a full refund. They said a Full refund might be considered for our customers in cases when our service did not make inmates calls cheaper. I told them that the services I am currently using are cheaper than the fees Ive already paid to them, without knowing. But I cant even be considered because I havent used their services. But I have repeatedly explained that I DO NOT want to use the services. I did not realize that I was going to be charged when I signed up because the fees are hidden. I am DEMANDING a full refund as this is ridiculous & unprofessional. I am not the only other person complaining over these fees.

Dear Customer,
Our website tells you the price, who we are and what services we provide.
We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
Your account has been already cancelled and refunded. Please refer to our email correspondence. 

Was looking online to gather information and set up an account. The site never said that it would charge for more information. $45.99 later I learned better.

When my relative first tried to contact me on July 8th 2023, the automated calling system did not work when I attempted to call the number given for assistance. I then needed to search for the website with no guidance because of the failure of the calling system. The result I found associated with that number brought me to a site which does not give me the option to search for and add money to my relatives account and instead sets up with my own number but doesn't actually help my relative contact me in any way. It wasn't till after the account was made and money charged that I realized it never asked who I was trying to contact. I was forced to search even more to eventually find the correct website and add money to my relatives account so he could actually make calls. I then tried to have my relative use the number I was given because it claimed to give the best price per minute when he used it, but he was unable to connect to me using that number. The whole ordeal from beginning to end has been misleading and frustrating to say the least and I think that a full refund is in order considering that the service promised by the company was not delivered. However, after contacting customer service, they would only agree to refund part of the charge. The whole thing seems designed to confuse and the non-refundable portion of the charge seems unreasonable for a service I can not even verify that they provided because no aspect of it worked in any way.

Dear Customer,
We are not the place where you add money on your phone. Our website tells you the price, who we are and what services we provide.We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
Your account with us has been already cancelled and refunded.