ComplaintsforOG Living LLC

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Current Alerts For This Business

Pattern of Complaint:

BBB files indicate that this business has a pattern of complaints concerning service, refund and customer service issues. Specifically, customer complaints allege that the business took payments ranging from $1,400 to $100,000 but did not complete work, as well as failures or delays in responding to customers who attempted to reach them. In April 2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints.

In May 2024, the business discussed with BBB its complaint activity. The owner informed BBB that all jobs will be fulfilled, or refunds will be given when appropriate.

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Initial Complaint
10/29/2024
Complaint Type:
Delivery Issues
Status:
Unanswered
The business failed to respond to the dispute.
Placed order in Jan 2024. Still have not got my screen installed, there are constant delays. Sounds like they are going bankcurpt and not wanting to refund customers. It was lot of money, I placed 50% deposite prior to install using my bank account. I need my refund please.
Initial Complaint
09/10/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I signed a contract with OG Luving for a hurricane screen in April, 2024. I made a deposit of ~$6800 with the owners guarantee that the screen would be installed by June 30, 2024. As of today, the permit application with Charlotte County remains on hold pending further information from OG Living. I have attempted multiple times to contact them via email, phone, text and scheduling meetings through their appointment app. I have also requested a full refund with no responses.
Customer response
09/24/2024

Complaint: 22264182

I am rejecting this response because:
Good Morning -

Thank you for your note. I received an email from the company that they were processing a refund on 9/17, however, we have not yet received the refund.

Sincerely,

******* *******-*********
Initial Complaint
07/24/2024
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
Contracted OG Living to furnish and install MagnaTrack motorized hurricane and insect screens in February 2023 in the amount of $22,321.58. 50% deposit paid; job was expected to be completed November 2023. The company's inability to fulfill the order resulted in client canceling. We have been trying to get a refund since February 2024. They have been unresponsive, I have sent emails, mail and left numerous voicemails. On March 6th I received an email saying refund would take 14 business days, it's now July 24th. Still no refund!
Initial Complaint
07/17/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We have had a contract with OG Living it install hurricane shutters for almost 2 years now.We have been given the run around on when our installation will take place. The company did reach out to us after our 1st complaint to BBB but still no shutters.
Business response
07/17/2024
If ************** would like to schedule a call directly with the owner and discuss, please visit our website: ********************************************************
Initial Complaint
06/10/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Agreement with OG Living LLC on March 23, 2023 Deposit made of $6,025.91 (50%)Business committed to install motorized hurricane screen system 27ft x10ft with in 6 months First attempt to installed was 8 months , installation in not done until today June 8, 2024 do to damage parts , scratched, dents, wrong hardware. Contacted OG Living more than 30 times since November 30, 2023 via phone , text including owner, only words we will fix in you will be happy but job still not finish, came several times to look it and ever replaced some parts but is still not operating at this time.
Business response
06/10/2024
Our customer service representative reached out to ******************** for a scheduled service ticket to be completed today (the day of this posting) and was told that the customer would not be available for services to be rendered. Therefore, the service technician was told to turn around and we would work to reschedule the service at a later date. To now post to both ****** Review and BBB about these issues places OG Living in a bad light, however, in good faith, we've tried to work with this customer to resolve any issue they may have.
Customer response
06/10/2024

Complaint: 21822226

I am rejecting this response because: Og Living call me at 2:20 let me know that manufacture tech (not Og living tech) will be at my home in 30 minutes. I told them that Im at work right now and won't be home until 4:30.
I talk to manufacture tech explain this situation and problems with product and that i dont have remote to operate screen so Hi won't be able to inspect operation, we set appointment for this Wednesday June 12 at 4:00pm.
Hope hi will come we see this Wednesday
Thank You

Sincerely,

*********************************
Business response
06/11/2024
We're happy to hear this customer has scheduled a time for the service technician that meets his personal needs and hope the findings allow him to find satisfaction.
Initial Complaint
06/04/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On May 15, 2023, I entered into an agreement with OG Living to purchase and install 3 hurricane screens for the back/pool lanai for $21,587.39. A down payment of $10,793.70 was made. The estimated installation timeline was 4-6 months. On September 17, 2023, I agreed to an additional order for 1 screen for the front entrance for $5,293.24, making a total down payment of $2,646.62 for this add-on. OG Living has received a total of $13,440.32 in down payments from me.OG Living stated they expected to complete the installation within the expected 6-month timeframe. However, delays ensued, and the installation date was repeatedly pushed back. Initially, the installation was tentatively scheduled for the week of November 15, 2023, but was subsequently delayed to December 17, 2023, January 2, 2024, and beyond, citing issues with production and staffing shortages.The nature of the dispute revolves around OG Living's failure to provide a clear and achievable installation timeline, despite multiple reassurances and revised schedules. Communication has been inconsistent, and the promised installation dates have been missed without adequate explanation or proactive updates. The situation has resulted in significant frustration due to the lack of transparency and failure to meet commitments.OG Living has made minimal efforts to resolve the issue, just email correspondences. On several occasions, I have requested updates on the number of installations ahead of mine, which were provided sporadically, showing a slow progression through their queue. As of the the end of May 223, OG Living has not committed to any specific installation timeframe nor how many are in queue ahead of me.Despite multiple follow-*** and expressing my concerns, the situation remains unresolved, with no clear indication of when the installation will be completed. I would like a firm installation commitment to install by July 20, or a refund of my $13,440.32 and to cancel the agreement.
Business response
06/17/2024
We have been in contact with this customer to let them know the latest information we have for their install.
Customer response
06/25/2024

Complaint: 21790264

I am rejecting this response because the response on June 17 to BBB from OG Living is "we have been in contact with this customer to let them know the latest information we have for their install.". However, the only response that OG Living provided since the June 2nd BBB complaint is:
(a) An email on June 6th stating that there are *********************** and they were averaging 3 a week (yet on April 22nd they had told me 25 were ahead of me). Hard to believe anything because they still aren't providing an installation timeframe (just assuming that I will calculate the math on my own and make my own assumption).
(b) A voicemail from OG Living on June 25th, asking me to call them, which I will do on June 26th but I have asked them via email if there's any better info they can provide.
So, the OG Living Response to BBB on June 17th doesn't address my complaint yet.
Sincerely,

*******************
Business response
07/10/2024
Mr. ***** can visit our website and schedule a call directly with the owner - ******************************************************** to resolve any impending issues or concerns.
Customer response
07/10/2024

Better Business Bureau:
The owner and I have talked and resolved a pathway forward.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
05/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I put a deposit down for goods and services. Neither has been fulfilled. I have been told i was getting a refund but still have not received one.
Business response
05/28/2024
This customers ACH refund was processed by ********************** on 5/23 and is under review by Chase Bank.
Pay to
******** (...8xxx)
Ungrouped - Vendor
Pay from
OG Operating (...8xxx)
Amount
4,000.00
Delivery method
Standard ACH
Arrives in 1 business day
Send on
May 23, 2024
Deliver by
May 24, 2024
Addendum
Refund
Status
Pending review
Transaction number
11132715195
Initial Complaint
05/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We hired OG Living to install our hurricane screens. They told us to apply for a ***** Fargo financing card and we did. They then kept changing the installation date stating they were backed up. They charged our account in September/ October 2023, before the installation. I complained to the owner *********************** as to why they charged our account before they started the installation. He just said to please give them time and they are backed up. They started the installation in November, after we had two make a first credit card payment. They never installed the screens properly and said that the screens had defects from the manufacturer and they would order new screens. After many calls, emails, they came back in February to try to fix, but they made it even worse. The manager ***** said he would call the manufacturer and come back and fix it. Our screens do not work, no one came back to fix the issue and we are now in May. I have emailed this company, called them- it always goes to voicemail and left numerous messages. I have called the owner **** on his cell and texted him- no response for months. He ripped us off, charged our card before he installed, never finished the installation and now disappeared. His company is non responsive. The people who used to work there are all gone and we cannot reach anyone. They are scammers and fraudsters. We want our money back and for them to come and remove their junk they left inoperable.
Business response
05/06/2024
We strongly disagree with this review. A factory rep, completely independent of OG Living, will be contacting this customer in order to come and assess the situation.
Customer response
05/07/2024

Complaint: 21662462

I am rejecting this response because:

The company has avoided my emails, calls and now they claim someone will contact me. I have been trying to communicate with the company who does not answer calls or return voicemails, left messages on the owner's cell including text messages that he never responds to, I have emailed and received no response.

They illegally charged our card without any authorization and before they even started installing. They committed bank fraud. They left us with defective and inoperable screens and have been avoiding our calls, texts and emails and all they can say is that someone will contact us. This is unacceptable. No one has contacted us and we want our money back. They took more than $28,000 and ran off. I am not the only customer who complained, just look at their other reviews and complaints.
Please see attached 3 emails without a response in April. Also, attached is a text message to the owner confirming he charged our card before installation. We had to pay our first installment before installation was even started. I have also left nu,erous messages on the company's voicemail and his cell phone. This company never answers the call, whether you call in the morning or afternoon, during normal business hours.

Sincerely,

Zeljka P
Business response
05/10/2024
Our CSR has reached out to this customer and left a vm. As stated previously, we have reached out to the factory for an independent rep to come and inspect this issue. We hope it is resolved soon.
Initial Complaint
04/30/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Company took my $18,000 deposit and did not perform the contracted work.
Business response
05/10/2024
Our CRS spoke with the customer and informed them they are on the schedule for a May install.
Initial Complaint
04/17/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My husband and I paid this company 1/2 the amount owed for a magnatrack lanai hurricane motorized screen March 24, 2023. They said the screen would be installed by the end of May 2023. I keep calling and if I get to talk to anyone, they dont know whats going on. I either want the screen installed or my payment returned.
Business response
05/10/2024
Our CSR was able to speak with this customer about a May installation. This issue should be resolved soon and are thankful for their patience and understanding.

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ComplaintsforOG Living LLC

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