ComplaintsforRobin's Apartments, LLC
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Complaint Details
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Initial Complaint
08/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is an apartment complex that promises access to a pool, cable TV, and Wi-Fi built into the rent. Since I have been here for 4 months now, the pool and cable has never worked. 10 days ago my Wi-Fi stopped working, and when I attempt to contact them, they hide and come up with stories of how its not their fault other people are using it. I understand what buffering is, but this is not buffering. I dont care about the pool and I dont care about the cable TV. I only want Wi-Fi to work. If the Wi-Fi and the pool and the cable TV Are all built-in to the rent and none of them work why am I paying the full amount? I want my rent to be lowered or I want it all to work. Thank you.Business response
09/01/2023
Prior to ******************* moving into Robins Apartments back in May 2023, it was clearly stated that the wifi is complimentary but is NOT included in the rent. Users of the wifi will experience some buffering or slower internet based on the volume of users attempting to access it at the same time. We do recommend to tenants to purchase a personal hotspot, if the access speeds are not adequate for what the tenants requires. The property does not offer cable service. We are working with the local carrier to explore additional options on how they can help in increase the wifi speeds during high volume traffic.
The pool at Robins has been closed pending some update/repairs that the maintenance team is completing. This includes additional lighting, updating the signage and small repairs to the asphalt/paving around the pool area.
******************* has spoken prior to two of our property managers on separate occasions regarding both the pool and wifi, along with the status.
The rents at Robins apartments are set at a very affordable rate, which includes the electric, water and trash. ************** is not *********** a discount of rent for any disruption in service to the complimentary wifi or closure of the pool for upgrade / repairs.
We hope ************** can appreciate the rents are set a very affordable rate for a very clean, safe and quite apartment complex. All the other amenities on the property are open and in working order.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.