ComplaintsforEnable Opportunities Inc
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Complaint Details
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Initial Complaint
04/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company knowingly violated clickworker terms and conditions under my name and I was uninformed of this. Randomly I was sent an email from the owner and thereforeckworker account was being shut down and therefore my monthly payments of $60 would discontinue. They stated there was no real reason given for the account closure.Business response
04/03/2024
In line with ******************** request and our company's policies, we have returned all accounts that were created and managed under her name. This action was completed promptly after her request, ensuring that ****************** regained full control and access to her accounts. We confirm that all services agreed upon under our Services Agreement with ****************** were fully delivered and concluded in accordance with the terms set forth.Customer response
04/04/2024
Complaint: 21514879
I am rejecting this response because: I have not received any communication to the provided email ************************* in regards to recovering said accounts. I know at minimum the email and phone number was changed for Wise. Please provide me a detailed list of the required recovery information for all my accounts
Sincerely,
***************************Business response
04/29/2024
We initially sent the credentials to ************************** on April 4th, as this was the primary email address on record. After receiving a notification of a full inbox, we redirected the credentials on April 5th to ************************* an alternate email that ******* had previously used for communications with us since early 2023. We were not aware that she had discontinued using this email. We will now send the credentials to the email address she provided in her recent response. Please be assured of our dedication to fulfilling her information request.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.