ComplaintsforAutoNation Ford Bradenton

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a ************************************ shop for the 3rd time. **** knows all about this part. Less then a year ago I was told it was under warranty after in the car they it wasn't and tried to get me fir $3200 I ended up paying over 2000. Not a year later I had to bring it back. I called they said bring it in we will look at it that was Monday 4/8.. today is the 16th they still have my car now the part is under the warranty but no one told they were keeping my car everyday I got a different excuse or they just don't communicate with you at all. Asking ****** who is charge for a loaner we don't give loaners on warranty cars. I said I have no transportation I still don't have a car he said we only have one tech. How us that my problem. They have not communicate with me at all.. I Want My money back on this part. Two years of stress with place is un acceptable. A woman walking in to a service of sharks. I'm reaching out to you first before I go to a lawyer..

  Business response

  04/19/2024

  Customer paid for clutch repair 1 yr. ago.  Customer had no coverage through **** and the repair was completed correctly and still working as designed today.

  Current and previous Ros attached. Current repair was covered by Extended Coverage by ****. If customer believes the ****************** repair should have been covered under **** warranty,they need to contact **** Motor Company for a repair reimbursement. 

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a vehicle from this dealership and paid for 2 years of registration. We were even given the sticker that expired in 2 years to place on the plate. Upon going to renew the registration we came to find out that it had been expired. Per tax office the dealership when back and adjusted things and changed it to one year and kept the money we gave them for two years. Ive been since December/January trying to get this resolved. Ive been in contact with the sales manager *********************** which has been an absolute joke. He never calls back. He never does what he says hes going to do. And he now avoids my calls. He has repeatedly lied to me over and over. I was told the check would be cut and mailed to me. Shocker that it never was. I was last told by him that he was going to see if I can just come pick up a check but he had to call me back. No call back, shocker again. And now when calling hes conveniently not at his desk or super busy and all they do is take my information to pass to him. And he never calls back. I am submitting a complaint to the ************************* as well. This dealership has stolen my money and keeps giving me the run around about paying it back. They are crooks.

  Business response

  03/11/2024

  The store received notification that there was an issue with the customer's DMV work from two years prior.  We spoke with the customer, and we agreed that a refund of $100.00 would be processed for their DMV work.  A refund check was processed on 3/8/2024 for the customer and the check copy has been attached for this claim. 

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  i purchased a commercial truck from autonation **** November of last year. i purchased a platinum extended warranty offered by them because it was a preowned truck. now that i am trying to make a claim it is being denied because their 3rd party inspectior reported it is a commercial vehicle. i do not use it in that capacity which i tried to explain to the ****************. i feel the warranty was sold to me fraudulently and the claim is being denied fraudulently. they should have interviewed me the owner as to its use, i donot have a company name on the vehicle nor do i rent it as such. if you could please contact me as to what my options may be i would greatly appreciate it. Thankyou.

  Business response

  01/03/2024

  Thank you for bringing this case to my attention. My service team and customer financial services team has been in contact with the customer and has escalated the issue to the necessary corporate departments. We do not sell any product fraudulently or with intent to deceive our customers. We interview every customer prior to reviewing optional protection plans when a customer purchases a vehicle from us. We also pride ourselves on continuing customer service long after the initial sale of any vehicle. We are currently working to find a resolution to the customer's issue and should be contacting them shortly with a resolution. 

  Customer response

  01/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I bought F150 lightening lariat with extended range battery from this dealer in early January 2023. Truck was delivered to my house next day of purchase but it had 2 window sticker items missing, including 80 amp pro charge station. I was told that is has been ordered for me and it will be delivered to my house. It has been 8 months now and this dealership has not delivered any of the missing items to me. Instead they have refuse to reply my message. I was once told, that new 80 amp charger order was placed through the parts department, but parts manager told me there is no such order existed, either under my name or by the **** Im seriously thinking to start legal processing.

  Business response

  09/07/2023

  On August 28, 2023, ****************** reached out to our dealership AutoNation Ford Bradenton in regard to a vehicle sale from January 15, 2023.  ****************** asked that we verify the *** and report the vehicle sale so that the customer's **** Charge Station Pro could be shipped.   

  We had confirmed that the vehicle sale was reported with ****.  The sale being reported queues **** to ship the customer's charger from their vendor SunRun. 

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  6/19 Was sold a vechile and promised a 300 Mile rating and 5 day return policy. Took vehicle home charged overnight and vehicle has only 220Mile rating. 6/20 Called and emailed muliple times to no response back 6/21 Drove back to dealership advised that i was not happy with the car and i had been defrauded and misslead to the purchase of the car 6/22 Car was returned. Autonation still resumed to finance the car and resume with the car purchase as the car was no longer in my possession and was in theirs on 6/26 4 days afther the car was returned and finaning was already funded they drove the so called (my vehicle) to another dealership without any autherization or permission on my part and threw keys at a salesman. mind you there is no insurace nor regristration on the car and was returned 4 day prior. I have called corporate and **** customer service as well as Attournery General and FTC as its illegal to falsely claim or advertise a vehicle. This was advised by me in less than 18 hours of purchase that the car did not have the charististics as advised by the dealership.

  Business response

  08/11/2023

  There is no return policy or cooling off period on a new vehicle purchase. The customer purchased our vehicle then went to another **** dealer and purchased another one two days later. The salesperson at the other dealership dropped off his first purchase at our dealership, we rejected it. The customer then came in to return it, the deal had already funded with ****, however I provided goodwill to the customer by allowing the return and having his funded deal reversed with **** due to a possible miscommunication regarding EV range. Note,there is no issue with the Battery and the customer is misstating the facts here.

  Customer response

  08/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  As long as Down Payment and Sale is Reversed per response.  Any further issues I will re-open the complaint.  As far as it sits right now I do not have my ******* Dollar down payment and the loan is still showing on my credit report. 

   

  Sincerely,
  
  ***************************

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  AutoNation Ford Bradenton ****************************************************** ************ Having a horrible experience with "AutoNation Ford Bradenton", a 2018 **** F-150 got a new engine, timing chain, camshaft and cam phasers done in September 2022 (87k miles) by previous owner. Following month I bought it and AutoNation said their was a 2 Year warranty on it.It is January 2023 (92k miles) and now it's in another **** dealership trying to fix their mistake.P0021 Over-Advanced Camshaft Position Timing Chain and re-calibration needed from poor install from AutoNation Ford Bradenton AutoNation Ford Bradenton told me they will not honor the warranty on the engine or any parts or labor done on my truck, even though they messed up on the timing. It was paid in full and now they won't fix their timing issue. They said my truck should have been trashed and not back on the road (rebuilt title years ago which has nothing to do with their work). They laughed when I said I need the warranty done to fix this issue with timing on the engine they installed and said no one including them will honor it. They said call legal and hung up It was supposed to have a 2 Year ******** but said since the truck was rebuilt years ago (the service at AutoNation was done years after being rebuilt) they won't honor it. The rebuilt title has nothing to do with the work done or the issues.It is currently at another **** dealership getting the engine re-timed right now and coming out of my pocket. Around $3000 was paid and after work was done I still have issues.They did not want me to drop it off to be seen, they did not want to touch my truck at all.This occured late January, around January 26th 2023.$3000 was paid by me to another dealership for work that was supposed to be warrantied.AutoNation Ford Bradenton claimed new engine was put in. Another **** dealership was able to confirm them was a lie. They only installed a new short block.

  Business response

  03/13/2023

  ********************** has no service history with the AN **** Bradenton store, nor has he personally paid us any funds.  The documents attached, including the credit card receipt, are for a different person.  

  Customer response

  03/13/2023

   
  Complaint: 19374896
  
  I am rejecting this response because:

  AutoNation **** out right denied even looking or allowing me to have any service done to my vehicle after they worked on it from the previous Buyer. They laughed at me over the phone and said they will not work on my vehicle, not because of me or the functionality of the vehicle but from the previous owner.

   

  I was denied any service or review of service of work done by them on my vehicle. They laughed and told me to call legal. Rude and made fun of me and my vehicle.
  
  Sincerely,
  
  *********************************

  Business response

  03/16/2023

  ********************** should take up any issues that he has with the previous owner that he purchased the vehicle from.  He has never personally had service here or paid any money to AN **** Bradenton, therefore we cannot refund him.  

• Initial Complaint

  08/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I recently purchased a 2019 **** F350 Lariat I found online at Autonation **** of ***********. Upon agreeing with the terms of the sale with a representative over the phone and having their guarantee on the condition of the vehicle according to how it was advertised, I requested transfer of the vehicle to Auto Nation of Bradenton, where I reside.On the day when I received the new truck it was late and dark, we didn't finish all the paperwork pertaining to the sale until well after the dealership had closed for the day. Towards the end of the process, the sales rep and I went out to the truck, got in and discussed the interior options with me. He then got out and said I was all set to go, the plate was on the back and to enjoy my new truck!The following day I noticed damage all over the truck. The advertisement said this truck was as perfect as the day it came off the assembly line and was so clean it didn't need a warranty . The Carfax report quoted "one accident, no damage whatsoever". I have all the screen shots of this advertisement and of the Carfax report. Additionally, I have many pictures of all the damage this truck came with. I've persistently contacted the dealership to get this resolved and feel like I'm just getting the runaround or being ignored.I have in my possession the original window sticker for this specific truck which states all the original options it was supposed to include. When acquiring the vehicle, it was missing a rear sliding window with defrost, a deployable tailgate with step and, also, some of the worst bodywork I have ever seen. Both bumpers are dented, the body lines on the bedside have been sanded off and the rear structural pillars have both been crushed and very poorly fixed with body filler. I have pictures and proof of everything should they be necessary. I'd appreciate your assistance in having my truck repaired in accordance with the condition under which they advertised it. Thank you for your attention.

• Initial Complaint

  05/15/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 5/14/2022 my boyfriend contacted Autonation Ford of Bradenton about a truck we were interested in. He spoke with Antwuan J. He took us on a walk around of the truck through Facetime Video and sent us pictures of the vehicle. He then had us fill out an application online for approval. We waited multiple hours during which time he ran my credit. He then told us that we would have an answer on Monday, but they would hold the truck for us. Later, he proceeded to tell me they sold the truck to someone for cash. Now I still have no truck and a bunch of hard hits to my credit report. I would like something to be done to resolve this matter and the hits to my credit report to be removed. Very unprofessional of the business and employee. It also doesn't look good on my credit report.

  Business response

  06/03/2022

  Business Response /* (1000, 5, 2022/05/18) */ Customer contacted Mr. J. ref the 2007 f150 to purchase. Customer requested an online credit application which we sent him, after receiving application we submitted a deal to CFS, CFS was unable to obtain an approval on Saturday, CFS indicated there might be a possible approval but would not know until Monday . At that time (Saturday) we did not have an approval . A second customer came in on Saturday and wanted to purchase the 2007 F150 and we Received an approval and sold the unit. The unit in questions was never held for the first customer, we never agreed to hold unit until Monday ( ref recorded phone call ) Thank you

• Initial Complaint

  05/15/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 5/14/2022 I contacted Autonation Ford of Bradenton about a truck I was interested in. I spoke with Antwuan J. He took me on a walk around of the truck through Facetime Video and sent me pictures of the vehicle. He then had me fill out an application online for approval. I waited multiple hours during which time he ran my credit. He then told I would have an answer on Monday, but they would hold the truck for me. After that, he proceeded to tell me they sold the truck to someone for cash. Now I still have no truck and a bunch of hard hits to my credit report. Would like something to be done to resolve this matter and the hits to my credit report to be removed. Very unprofessional of the business and employee. It also doesn't look good on my credit report.

  Business response

  06/07/2022

  Business Response /* (1000, 5, 2022/05/18) */ Customer contacted Mr. ******** ref the 2007 f150 to purchase. Customer requested an online credit application which we sent him, after receiving application we submitted a deal to CFS, CFS was unable to obtain an approval on Saturday, CFS indicated there might be a possible approval but would not know until Monday . At that time (Saturday) we did not have an approval . A second customer came in on Saturday and wanted to purchase the 2007 F150 and we Received an approval and sold the unit. The unit in questions was never held for the first customer, we never agreed to hold unit until Monday ( ref recorded phone call ) Thank you Consumer Response /* (3000, 7, 2022/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The phone calls were from me J's cell phone and I have the text messages that he said he would hold the truck. Also if phone calls were recorded from his cell phone this was not stated. This is an unacceptable business practice. Business Response /* (4000, 9, 2022/05/24) */ An agreement was not made to hold the vehicle until Monday Consumer Response /* (4200, 11, 2022/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The proof of agreeing to hold the vehicle is in the text messages that I have screenshots of. I will attach them with this message. Business Response /* (4000, 13, 2022/05/27) */ The customer was never at the store to reserve a vehicle. The team was not unable to secure a loan approval for Mr. ***** on Saturday and the following Monday a secure credit approval was still unsuccessful. Unit was sold to a customer who got approval. Other units were available for customer if he had approval. Consumer Response /* (4200, 15, 2022/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Whether I was at the store or not, I spoke to Antwuan on the phone. I didn't have to be at the store for Autonation to hit our credit hard multiple times. And I still have the text messages to prove he said he would hold it. I did not want other vehicles, I specifically asked for the F-150 that was supposed to be held for me. Antwuan J. decided to not respond most of the time other than through text message. This was extremely unprofessional of Autonation and Antwuan J.

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