ComplaintsforFirst Watch Restaurants, Inc.
Restaurants
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Complaint Details
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Initial Complaint
09/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
My daughter bought and gave me a $50 gift card for Mothers Day. However when I went to use it the manager said he could see there was $50 on it but system wouldnt allow him to use it. He told me I had to check it online and come back later date to use it. I have called several times and people have taken the email order number and confirmation code and said they needed to talk to supervisor etc but have never received a call back. My daughter has checked her emails etc and says it was viewed but never used Thank you for any assistance you can give meBusiness response
09/17/2024
First Watch ************************ was able to investigate the gift card. Our findings were that the card had an activation error. ************* issued a replacement to the customer.Customer response
09/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
08/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My partner and went to have breakfast at First Watch this morning of Saturday, August 24. We opted to split the bill and each of us would have a total of around ***** before tip. Their payment system had the tip amounts laid out to where you could select 20% 10% and select other amounts. Being that I always tip 20% I automatically clicked it assuming it would be the correct amount. The tip was around $6.68 which is not 20%. 20% would be closer to $3.70. The same thing happened to my partner. We didnt realize until we were almost home that it calculated and had us pay more than the actual amount. While this isnt a wallet breaker I fear they are doing this to every customer.Business response
08/29/2024
First Watch's customer care attempted to contact this customer via phone and email. There was a voicemail left for this customer. There has not been communication back from the customer to assist them.Initial Complaint
08/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was charged sales tax on a tax-free day (8-8-24 at 12:52 pm). I called to inquire and was told to call back after 2:30. I did call about 3:00 only to find out that they close at 2:30! I called again the next day and the MANAGER told me that tax free was not eligible on Aug 8 (even though other businesses were NOT charging sales tax on that day). When I suggested that oeople were being ripoed off, he agreed! He then told me corporate handles that. When I got on First Watchs website, somehow it led me to a website JUST ANSWER, which immediately charged my credit card $46.00, causing me to have to cancel my credit card. All of this angst over $8.57 but now it is the principle. How many people got ripped off??!!Business response
08/29/2024
First Watch's customer care team called this customer to assist. The customer shared their experience and steps they took with their bank for assistance. First Watch will be further recovering this customer and following up with the management team.Customer response
09/03/2024
I was contacted by First Watch a few days ago. Their representative was very apologetic. She plans to send me a gift card. Though I have not received it yet, I am confident she will follow through.Initial Complaint
08/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Our gift cards worth a couple hundred dollars did not work last week at the *************************************. On their suggestion we contacted customer service more than three days ago, and haven't received a response. **************** ticket number #****** is the latest and #****** was the ticket. number from August 1.Business response
08/26/2024
Thank you for following up on this. I've confirmed that this situation was handled on August 7. Please see attached communications.Customer response
08/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************Initial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
04/30/2024 $24.22 YES I always order from First Watch I order the Tri-Fecta with an extra slice of French Toast and morning meditation fresh juice. I pick my food up and immediately I notice my extra slice of french toast was not in my bag. i go back in the store for ****** to say we charge extra for door ****. i explain to him i did not door ****. he goes on to say well the instruction is kind of confusing, I explain to him it's printed on the receipt on the bag. we would have to charge you for extra slice. why you would charge for it i ask for it. i ask for my money back per *****, we cannot give you a refund. all i wanted was my food i have been at the hospital all **** night. i had to clock in at work at 6:30 . now i have to deal with some rude employees. THIS IS RIDICULOUS how you treat a paying customer that frequently visit this establishment. Neither one of them tried to come up a solution. i think this unacceptable that i have to write you guys in order to get a $20. refund. i will NEVER visit this establishment. TRANSACTION ID -**********,Business response
05/06/2024
The customer has been contacted and refunded. The customers concerns have been addressed internally by our leadership team.Customer response
05/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 4/16 @ 10:07 I ordered breakfast to be delivered to me Never had the place but had some work to do, so wanted to try it. At 10:44, I received notification that my food was ready to be picked up. Then that order was canceled for some reason, they restarted it, and then at 11:30 they canceled it again. I called the restaurant the next day about the refund, they directed me to DoorDash. Spoke with ******** support who told me that my order was picked up by someone else and then the restaurant just outright canceled the order. I'm just trying to get a refund. I never even got to TRY the food, much less see it. I've waited 7 days now hoping for something. The restaurant offers no help (which I would get. They're probably always busy).Business response
05/06/2024
The customer has been contacted and refunded. Our leadership team is also addressing these concerns internally.Customer response
05/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered drinks at this location of first watch in **********, ** and upon drinking more than half of my drink I noticed a moth in my cup.Business response
05/06/2024
First Watch's leadership team contacted the customer to assist. Necessary communication was made with the restaurant management team. The customer was satisfied and will return.Initial Complaint
02/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On Saturday, February 3, I went to First Watch store #*** with two friends for brunch. We enjoyed our meal and then went to pay at the register. The bill very conveniently split out what we owed per person accurately and we each paid at the register and hit the tip percentage for our separate bills. On Sunday, my credit card alert came through for an amount almost double what my bill was at First Watch. I called my friend to confirm the cost of my meal which I recalled was approximately $16. Upon further review of the bill, we noted that EACH of us were charged $15.01 as a tip on our meals, which equated to $45 worth of tip on a $$78 food and drink bill which would be a 60% tip!!! This did not show up on our original receipt and we would have missed this if I hadn't gotten the alert from my CC company. I went into the First Watch on Monday to get the bill voided and was told the issue can't be resolved in the restaurant and would require that I call the corporate office to reimburse us. This is fraud of epic proportions and it is incredibly surprising that this occurs unchecked.Business response
02/13/2024
Attempted to contact this customer via phone and left a voicemail. In addition, I emailed them informing them I was able to process and complete their request. In addition, I emailed the copy of the refund receipts to them. I have not heard back from the customer. Everything needed on our end to finalize their request is complete.Initial Complaint
02/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
02/04/2024 46.48$I ordered my food online and when I got it I was missing, one of my whole order of traditional plate and two kale tonic drinks and the side of turkey sausage for the traditional plate they gave me I had two orders one traditional and the other trifecta and I waited so long like almost an hour and the food was cold and im just beyond disappointed that when I got home I didnt have my food completely for my family after all thatBusiness response
02/13/2024
Received first email on 2/04. Responded to the email on 2/06 attempting to gather additional information to assist with the request. This customer followed up today stating they have not heard from anyone. I attempted to contact via phone leaving a voicemail. In addition, I also emailed this customer requesting the additional information needed to complete their request. I have not heard back from the customer. As soon as I do, I will be able to complete their request.Initial Complaint
10/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On Monday 09/18/2023 around ****am. I ordered the million-dollar bacon and avocado toast no toasted and the avocado spread on the side. After arriving at work with my order and ready to toast my bread, I had the avocado toast breakfast minus avocado along with 2 fried egg and fruit garnish. I called the restaurant and talked to the manager ****, he seemed to know the error on my order and looked it up on the computer and refunded me the difference on my card and it would be a few days. September the 22nd I checked by bank account, and nothing was there. I called him on Monday September 25th and informed **** the manager I had not received my refund, he told me their system is slow and he put it through again and to this day October 2nd I still have not received my refund on the adjustment which should be around $12.00 because the bacon was fine.Business response
10/11/2023
I called the customer to speak with her directly. The customer confirmed the refund was received. In addition, I am sending the customer a gift certificate to take care of their next dining experience. The customer was satisfied and will return.
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Contact Information
Customer Complaints Summary
25 total complaints in the last 3 years.
10 complaints closed in the last 12 months.