Customer ReviewsforFirst Watch Restaurants, Inc.

October 9, 2024=My Family and I love eating at First Watch, We thought it was the most delicious breakfast restaurant we have ever been to. We've never had any problems until today . We went to go eat today and towards the end, i asked for a box to go, and she brought over the receipt. I paid the total amount due which was around $72 and some change, and my family member said She would pay some of the tip. My family member and I had a miscommunication and i thought she said she would pay ALL the tip and so I proceeded to pay all what was charged. But my family member thought i said i would leave tips on the card. Anyway, The server yelled at us that we were unfair to leave just $6 as a tip (mind you, we were still there and she just assumed that that was all we were gonna leave as a tip) and she continued yelling at us how she was a single mom with a son and that she was gonna have to pay our tip for us. We were so in shock that we had no idea what was happening. I was just telling her "calm down, calm down" but she didn't even let me get a chance to talk. She came back and said how dare u leave only $6 dollars... and i told her, what if we didn't have any change? and she said "if you don't have money for tip, you shouldn't eat out in restaurants" she later came back a few seconds later and started being even more rude saying "You need to leave now" snapping her fingers at us. Being disrespectful and rude. There was no need for that, especially if you're assuming that that was all the tip we were going to leave. Imagine being yelled at, In front of everyone... I felt so humiliated. I got some more change out and proceeded to give her another $7 and she wouldn't take it, after she was yelling and complaining. And i told her that it wasn't for her that it was for her son. She said thank you in a veery rude attitude. I feel like i deserve an apology. The so called manager/waitress was named "*******"

This place sucks now. The new manner ( fat African-American guy) is super unprofessional and doesn’t try to fit the problem. Instead wants to argue with the customers and not do anything to fix their mistakes. Really wish Nicole was here because she’s a professional. All the new server suck just like this place does now. Sad to see this place fall apart. ******* *** *** ******** ** ******** 

I'd like to start by expressing my appreciation for FirstWatch food. I frequent the ****************** location almost every other day before my workout. Today, I visited the ******, ************** location for the first time, and unfortunately, my order was incorrect, which wasnt a big deal initially. However, I then realized I had no utensils. I called the restaurant and the person who answered simply said hello. After explaining the issue, she responded, Im not sure, I didnt take your order. I expressed my desire to resolve the problem, and she asked if I wanted to speak with a manager, who I believe was *****. ***************** stated, Its against our policy to give utensils; we dont give them out, and then abruptly hung up. When I returned to the restaurant to request a refund, ***** asked me why I wanted a refund, insisting there was nothing wrong with the food. I explained that my order was incorrect, but he argued that it was what I had asked for. I requested my refund, and he replied, Get the **** out of here, slamming cash on the counter. Despite my order totaling $17.74, he only gave me $17. As I was leaving, ***** followed me, walking up to me and shoving me. I told him not to touch me. He continued to yell as I called the ************************* The police took a statement from me but noted that no one saw him shove me. I wish to report this incident and request that ***** be disciplined for his actions. I am also seeking legal advice from my attorney.

Just had the worst experience ever when it comes to customer service I arrived at the ******************** at 2:15 the waitress said that we had 10 minutes to place our order before they closed I ordered two shrimp and grits and a side of million-dollar bacon. The waitress was very rude our order was rushed she only brought out two shrimp and grits without napkins that was asked for several times and never got my bacon and I guess it was management that came to the table to tell us that I couldnt get my bacon in the kitchen was closed sorry. Poor service I want return

WORST BREAKFAST WE EVER HAD!! asked for soft scrambled eggs, they were hard scrambled, they do not have grape jelly, no regular sugar or tomato juice, grits tasted awful, my over easy eggs were over cooked For our first time at this restaurant on Cortez Rd/Manatee Ave in Bradenton Florida this was a terrible experience! We also told the cashier about this and all she kept saying was please come back again and sorry about that instead of offering to discount the bill due to our dissatisfaction with our experience which would have been the right thing to do!! NEEDLESS TO SAY WE WILL NOT GIVE OUR BUSINESS TO FIRST WATCH AGAIN!! FIRST WATCH SHOULD NOT BE YOUR FIRST CHOICE!!

I went to First Watch in Turnersville, NJ to have lunch with my dad for a later Father’s Day. We waited over an hour after putting our order in with no food. We didn’t complain, as we know restaurants are understaffed currently. Our server came up and told us she and the cooks lost our order and that she would bring us over a gift card for our wait and we could come back another time. She quickly dropped off our gift card with barely an apology. The gift card was for TEN DOLLARS. I could literally make more working an hour doing a minimum wage job. What a waste of time. We asked to speak to the manager and she said all he could do was offer us another $10 gift card. $20 wouldn’t have even covered our meals that we had ordered. The best part was that the gift cards expired the month before!! I reached out to corporate TWICE with no response about this situation. Horrible experience and will never return to this establishment.

My family of 5 which included 3 kids under the age of 10 visited the O town west in Lake Buena visit FL, location on 8/13 and 8/14. Let me just express the GREAT service that Kirsten, Brittney,Carlos and Matt provided during our visit on 8/13. HOWEVER our return visit on 8/14 was very traumatic to everyone in my party. All of this was caused by your server ROBYN. She's racist, prejudice and have a big ego. She purposely put in our small breakfast orders late. She gave us half cups of kids size apple juice and argued with us that she was adhering to traiing and first watch guideline. Thank God brittney (teamlead) came over to Clarify everything and even agreed that ROBYN should never mention corporate and the amount she gave my kids WAS actually under the limit and she had more than enough room to add more juice to either meet corporate guidelines or just satisfy the customers. ALSO, we waited 45 mins for our food. It was a bit busy buy they was transiting from breakfast to brunch and there was adult partties to the left and right of my table that ROBYN also severed that sat after us, ate before us and left before us. . She loves going back and forth with words with my family she enjoyed that she knew she wasn't giving us out fully experience up until I told her I was down with her and not to serve us and I needed a supv. Then she played victim. ROBYN do not need to represent FIRST WATCH at all she has no knowledge of diversity and I've been to several first watch and this was my first discriminating experience. Thankfully Kirsten and briitney came to clean up ROBYN fifty mess. Oh and I ordered a half waffle for my grandson and all we got was the waffle then it took 20 mins for the sausage to come, but after adding some fire 2 different servers Come with the sauages all adding up to 7 sausages. Wow you can see ROBYN eagerness NOT to serve us like it was "below her" to serve us. I know she done this before, and got away. Pls first watch stop people like ROBYN

Visiting family, I'm from out of state. They talked about this restaurant in Troy, MI. It's the best food can't wait to take you. Sitting waiting for table, then someone sat down and they let them stay. While waiting I experienced rudeness from waitresses to me and others. We got food to go. Well I'll never suggest this place and my family will never come back. Food some what good. Personnel very bad. Corporate probably don't care, but I do

Googled breakfast near me, first watch comes up. I order breakfast for take out and then walk over to get it. Stood there 40 minutes before I asked why I was still standing here. Someone rudely says because my kitchen is backed up. Minutes later that same person asked me what I ordered and I showed her the receipt on my phone. She says that order went to Colorado Springs. I'm in Hershey" Pa for God's sake. Now I'm having trouble getting my money put back after they said they would do so. Almost 10 days ago.