ComplaintsforO & L Creations
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
O&L Creations collected a deposit of $12,700 on 8/5/2021. This deposit was for a Synergy wood product to be installed on our lanai ceilings. No product has been delivered or work completed on our lanai ceilings. The installation was to commence on 9/28/21. We have had numerous calls, emails, and texts to Collin Parker (owner) and his office manager (DeJuana Parker). We have been promised on multiple occasions (well documented) that they would resolve the matter. Unfortunately, they have not delivered on any of their promises, which is frustrating and extremely disappointing. We would like the BBB to get involved to rectify the situation. We believe this approach would be in everyone's best interest, before incurring additional expense and time to resolve the matter legally. I have emails, text messages if required. I included a picture of the deposit as well as the latest email exchange with Collin's mom (office manager). This was the last agreement, and they did not make good on it.Initial Complaint
03/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Paid O&L creation $3,000.00 through Apple Pay in December for work that was supposed to was supposed to begin in mid January and finished by the end of February. I've reached out numerous times in the beginning I was getting replies now no reply no response nothing. No work has been started whatsoever empty promises. O&L Creations **** ********* **** ** ********, ** ***** US Olcreationsllc@gmail.com tel:9417774416 Owner Collin P. (***) *********Business response
05/11/2022
Consumer Response /* (3000, 10, 2022/04/19) */ Thank you for reaching out he has came through and begin work on my house
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.