ComplaintsforBrandon Smiles, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
In the Summer of 2023 I paid a total of ******* for Invisalign treatment. My treatment plan only required me to have only 1 tray not 2. November 2023 - when I had my imaging completed for my retainer, I asked for refund since I was overcharged on this treatment plan. January 30,2024, I met with the manager. At that time, she wrote down my credit card information and told me that I would receive a refund of 3200. A week passed, I called the office. The same manager told me that the refund could not be reissued to the card, they can only issue a check. I contacted the office for months. Either the manager was out of the office or it was a covering "manager" who was not aware of the situation but "would leave a note to follow up" . On July 25th, at my follow up dentist appointment, the manager again was not available. The receptionist did confirm that I do have a credit on my account and that a "refund" has been in process since March 10th, 2024. I've called, emailed, and even sent messages on the business website for follow up about my request and still no update on my refund.Customer response
08/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************************************Initial Complaint
01/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged ****** on 08/28/2023 to have my tooth extracted. I did not get my tooth pulled, and also I never received my money back. I also called and spoke to Brandon Smiles and told them I did not want any service at all from them because I disagreed with the treatment procedures. Brandon Smiles told me they would return my money, but they never did. I sent emails and voicemails as well, to no avail. I just want my money back.Business response
01/22/2024
This response was taken verbally by the BBB:
A refund was processed back to the card on 1/15/24. Please allow 60 days for this to appear.
Initial Complaint
02/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of transaction: 10/18/21 Money paid: $1,559.00 Provide wisdom tooth removed and teeth whitening. Tommy needed a cracked tooth removed, that was done. Didn't get teeth whitening. Dispute: I wasn't informed about Perio scale, Gingival etc. I would never agree to that procedure. His teeth weren't whiten. I informed Marissa(Office Mgr.) I was contacting a lawyer.I canceled Tommy's March appointment, Cancelled my auto debit card with PNC bank. No communication from office manager. Client chart#: ******Business response
03/08/2022
Business Response /* (1000, 7, 2022/03/08) */ Patient came in with mother. Interested in tx plan, Monthly agreement signed on the same day. Patient was given a tx plan for all services. A total was given with original prices and adj prices after discount. Patient came to the office for srp both sides and the day with the oral surgeon he wanted the other tooth removed since he was having pain. Pano xrays were taken at another office free of charge. Patient's mother came to the office and i tried to explained the treatment plan but i believe she is confused with cleaning and zoom. Monthly agree was signed and money was taken the days we agreed. No refund is due at this time. Consumer Response /* (3000, 13, 2022/05/03) */ please see attached document received from the customer.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.