ComplaintsforBrandon AutoMall by ED Morse

• Initial Complaint

  09/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I initially called regarding a GAP refund in March of 24. i was told it was being handled i reached back out in june to ******** in finance in which he told me he was on vacation and would handle it i assumed he did. after about 6 weeks with nothing i called the dealer back and spoke to ******** where he told me he just forgot about it. he claimed he was filing the gap refund now. here we are in september i called on the 6th and was told my ******** that hes not sure it got filed and he would call me with an answer. today is the 11th i have no call back no answers from anyone. ******** has no regard for the situation he has blown me off as well as everyone else ive spoken to at this dealership.

  Business response

  09/11/2024

  
  A refund check was sent to this customer a month ago. Until this ******************** complaint, we were not aware that the check had not been received by him.  Our accounting office is preparing a replacement check, and it will be sent to the customer via FedEx.
  We apologize for the delay in getting this refund to our guest in a timely manner.
  A copy of the original check sent in August and the replacement check cut today are attached for your reference.

• Initial Complaint

  08/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Buyer beware of ******************* Contracts - DO NOT BELIEVE THE FINANCE MANAGERS, paid $926 and was told any ********************* would be able to service the vehicle. That is not the case, reading the contract closer, looks like a class action lawsuit is currently in arbitration. Time to make this location responsible for dirty sales tactics.

  Business response

  08/03/2023

  The ************** Contract that our customers choose to purchase are honored at **************s nationwide.  It is a simple process for a ************** to get any maintenance work approved and then paid for by a credit card transaction from Global Protection Plans.  It is hard to understand why they would refuse to follow this simple process.  We have many customers who live out of state, and they have no problem with getting their claims processed.

  Unfortunately,it appears that **************************** has chosen not to accept any policy that they themselves have not sold. This speaks to their lack of customer service and is not the fault of the policy sold to the customer nor the fault of ours for offering this very valuable product.

  Although it was short sighted of **************************** not to accept payment for maintenance work done for this customer, the Global policy would still reimburse the customer for all covered maintenance.  He just needed to file a claim.  To assist this customer, we ask that he provide to us all Service Repair Orders and we will gladly file the claims for him and see that he is reimbursed for all covered claims.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We bought a used vehicle from Ed Morse Cadillac Tampa on 28 February 2022. The transaction was smooth and the vehicle was in good condition. However, trying to get the title to my lien holder has been a nightmare. We clearly stated who the lien holder was, paid the title and registration fees, but as of today 21 June 2022, the lien holder has yet to receive the title and we have yet to receive the registration documents and plates. The dealership tried to place the blame on us, but we provided all of the required information to them at time of purchase. After multiple calls and emails that have gone unanswered, we finally got the information for the third party title and registration processing company, which has also been slow in responding. Ed Morse has our money, but we are unable to legally operate the vehicle (since February), because they haven't fulfilled their responsibility, according the the contract they signed, to get the title and registration completed. What a nightmare.

  Business response

  07/13/2022

  Business Response /* (1000, 9, 2022/06/28) */ We spoke with the customer and they acknowledged the receipt of their license plates. We have a Title Application receipt from the state of Texas indicating that the Title will be mailed to the customer's lienholder, USAA. This should resolve the case completely. Thank you.

• Initial Complaint

  04/01/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Jan 31st I brought my car to Brandon AutoMall in Brandon, FL for a routine oil change and tire rotation. I was also experiencing a shifting issue. After performing the oil change and tire rotation, Lenny P., the Service Manager at Brandon AutoMall, stated my transmission needed replacing and also recommended replacing the clutch assembly. After further explanation, I agreed to proceed with ordering this part. The car was not drivable at this time. From Jan 31, 2022 through Mar 23, 2022 there was no update or ETA on the transmission part. Within this time I filed a case with Fiat Case Management, ********** On Mar 24, I notified the dealership that I would be towing my car to another garage to receive a used transmission. The Service Manager asked that I give him another day, since the ETA was now showing Mar 25. I agreed. On Mar 25, 2022 I did not hear from Brandon AutoMall. I called on Mar 26, 2022 and spoke to a woman who said the ETA is now Mar 28, or at the latest, Mar 29th. She scheduled transmission service for Mar 30th. Come Mar 28th, Lenny P. called to tell me the transmission had not arrived and suggested I schedule to tow the car. On Mar 29th I scheduled the tow early in the morning. After towing the car to MILEX Mr. Transmission in Bradenton, FL on Mar 29th, they performed a clutch "bleed" and replenished my clutch fluid, as it was empty. They also replaced my shifter cables. The car was ready for pickup and drivable on Mar 31st. They confirmed my transmission did not require replacement. I am seeking a refund for the diagnostic fee paid to Brandon Auto-mall on Mar 29, prior to the cars towing. The reason being, the diagnosis was rooted in complete negligence by the auto team. This also caused me to remain in Florida an additional 2 months, for a part to be delivered that I never needed. This kept me from driving back home to New York state. The fee paid was $165.55. Please see documentation attached. Thank you.

  Business response

  04/29/2022

  Consumer Response /* (2000, 12, 2022/04/27) */ The establishment has agreed to my ideal resolution. Please close this case.

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