69 Customer Reviews
- Date
- Highest Rating
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Review from Susie E
5 stars11/18/2024
Roman Roofing finished our new tile roof just a week ago. They were so easy to work with, and we feel they went out of their way to make it a stress free experience! Everything they promised was done, the workers were quiet and polite, the clean up was exceptionally well done, and the roof is beautiful!I am picky but they were even more picky than me, so far as delivering a quality roof, on time, and no damage to our property in any way.Our streets are narrow and houses close together. They were masterful in handling all the big equipment and not inconveniencing any of our neighbors. The sales *** we worked with gave us 5 star attention and was available for any questions we had. Working around 2 hurricanes was done skillfully, protecting our investment and their workers as well.Review from V. Sharon A
5 stars11/08/2024
I am so thankful for Roman Roofing. ***** so many companies and was frustrated for 2 years to not be able to get follow-through on promises to come and quote me the job. Roman arrived in 1 day, quoted, was reasonable, went through a hurricane, and then showed up to do the work, even though it was not a major job. Totally pleased!Review from Ted Z
5 stars09/25/2024
I've called Roman Roofing 5 times over the last 17 months. After hurricane Ian struck we lost a few tiles, but no apparent leaks. Jordan gave us an accurate estimate. I obtained tiles, which the Roman Roofing crew used to replace the damaged/missing ones and all was good. I called Jordon on 4 other occasions. Three times for leaks due to the poor workmanship of the original roof installation by another company. The estimates were fair and accurate. Roberto, Carlos, Octavio and crew did a great job, replaced rotted wood and thoroughly patched the areas around the leaks and resecuring the tiles seamlessly. Octavio also pointed out moisture accumulation around some ductwork near my A/C air handler which I hadn't noticed. I was able to repair the weakened seams myself, saving money on an expensive A/C service call and possible ceiling damage. The 5th call was for a shifted tile I noticed which was unrelated to the repairs. Jordan arranged for workers to reposition and secure the loose tile - at no charge. To the entire crew at Roman Roofing, Thank You!!!Review from Ontario B
5 stars09/24/2024
Honest company , affordable, great work, on time, the manager help to cover the damage roof section the same day to stop water from damaging my ceiling.I will recommend this roof company. I will continue working with them. No regrets.Review from Gayle A
5 stars08/27/2024
Incredible experience. ***** was amazing and very professional as was the entire team that worked so hard putting on our new roof. Highly recommend this firm and the entire team.Review from S. S.
1 star08/21/2024
Run from this roofing contractor/ they installed faulty underlayment which caused tremendous water intrusion and flooding in our CC home. They refuse to pay for damages and the matter is in litigation ************Roman Roofing, Inc. Response
08/23/2024
Regarding the matter of the underlayment and subsequent water intrusion, we understand how frustrating these issues can be. We were committed to resolving the situation and initially requested a copy of the invoice from your general contractor to verify the amount due. After multiple attempts to obtain this directly from you, we eventually received it from the *** However, the amount listed on the invoice differed significantly from what was initially claimed.
We made every effort to address this discrepancy and reached out to you multiple times to discuss it. When these attempts did not resolve the issue, we involved our attorneys to ensure proper handling of the situation. Ultimately, we were able to settle the matter when you agreed to the payment.Customer Response
08/26/2024
First weve heard of you reimbursing us for any damages. We dont know what information you have received and from whom, but we have not even completed all the repairs, therefore it is unlikely you have all of the expenses related to the causality you created. Not once, have you requested an itemized list of damages nor did you send an appraiser to assess damages. Your negligence has depreciated the value of our home. You ignored our concerns regarding underlayment detachment. You blatantly lied and told us the underlayment was waterproof and our roof was secure. Professionally , you have failed us on so many levels including verifying your insurance. Your underlayment crew could not provide us with certifications or identification. You destroyed our home. You have placed a lien in our property and you refuse to pay for damages. You are not trustworthy whatsoever and your lies continue at our expense.Review from Melissa S
5 stars08/17/2024
We had our roof installed back in 2017 and were very pleased then. They were easy to work with, no problems whatsoever. The roof has held up perfectly all these years. With (3) 3x2 skylights, not a leak, not a shingle lost with all the storms that have crossed our path these last years. Fast forward to today. We noticed what appeared from ground level to be the ridge cap lifting. We called Roman, they came out within two days, checked the roof, showed us everything was still secure. Checked out the entire roof while up there, not a problem to be found. What we saw from ground level is sort of an optical illusion. They did an EXCELLENT install back in 2017 that is still in great shape all these years later. We highly recommend them, they are professionals with INTEGRITY.Review from Lisa R
5 stars07/30/2024
Professional, timely, organized, efficient and clean! *************************** and *************************** were a pleasure to work with. ******* communicated every step of the process and answered any questions and concerns. A very positive and smooth experience. The portal is great and informative. Thank you!Review from Lawrence A
4 stars07/29/2024
I selected Roman Roofing to replace my roof, damaged by Hurricane ***. I selected them because they are local, have a great rating here at the BBB, and they agreed to the terms that I requested. In total, I am happy with the end result, but it was not without intervention to get what we asked for. Although they have a website that compiles all correspondence, it is useless to determine the status of the job as its not updated until after an action occurs. So things like deliveries are a surprise at 0730, along with beginning the job. They go weeks between crews showing up. One request I had that I do not believe was met is that all crews be Roman employees, not sub-contractors. Since the crews that showed up didn't speak a lick of English, and their trucks lacked Roman livery, I have no idea who they were. The only thing I'm unhappy about is that I thought we negotiated replacement gutters as well. They provided a proposal that I thought I accepted as part of the entire roofing job. When the roof was done, but the gutters were, I reviewed the contract to find it never made it in. So they requoted the gutters, but then raised the price by $795... All-in-all, it was a familiar experience dealing with contractors to work on my home. The job got done and it looks great and so far no leaks.Review from Tom G
5 stars07/12/2024
From start to finish Roman Roofing met every planned event and commitment. From ********************* the sales rep through the tile removal, production tile, gutter replacement and office teams they all provided excellent service and high quality results. In addition, the price was very competitive while others were clearly taking advantage of Hurricane *** demand.*** and *************************
Customer Review Rating
Average of 69 Customer Reviews
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