1 Customer Reviews
Review from Zerrin L
1 star03/16/2024
Our FAFCO brand swimming pool solar heater panels were installed on 3/20/ 2015. The company's claimed warranty of 12 years is far away from the truth. Our first problem was with a strap panel that needed to be adjusted on 8/25/15. On 8/28/17 we had paid $69.00 for a repair because the pool water was not heating. On 10/1/21, we paid $210 to have a bad sensor replaced. On 7/18/22 we had leaks at the *** on the roof and "accater" (copied from the report of FAFCO's authorized dealer's report who sold and installed our system). The repair cost us $330, but the leaking continued, forcing us to turn the system off completely. In addition to total of $609 we paid for the various problems in seven years after it was installed, we no longer could heat the pool because it still leaks. I am a military veteran with ailments that the heated pool was of great help. We are waiting for our roof to be replaced and the FAFCO equipment on it to be trashed at the same time before we will have a new solar heater from a different manufacturer to be installed. Prospective customers of solar pool heaters should be made aware that the bedtime stories I tell my granddaughter are much more valuable and have more truth in them that the quality of FAFCO systems and their so called 12 year warranty.
FAFCO Solar Response
03/17/2024
It does not appear that you are a customer of ours. We are a distributor/ installer in SWFL and do not service your area. We are sorry to hear of your experience and encourage you to reach out to the manufacturer for assistance. Www.Fafco.com
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