ComplaintsforBlind Rivet Supply LLC
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Complaint Details
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Initial Complaint
01/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 2024-01-02 I ordered a rivnut setting part for a Huck hydraulic riveter in addition to a set of new rivet head jaws from the merchant. The merchant was immediately paid. On 2024-01-08 ***** delivered the box to my front door. Upon opening the box I found the rivnut setting kit part # ****** in the box but the jaw set part # ****** was not in the box. I immediately called Blind Rivet Supply during normal business hours but was greeted only by answering machine at which time I left a message and phone number. I called a few hours later with the same result. I then sent Blind Rivet Supply an email detailing the issue. It has been several days since calling and emailing them and they have made no effort whatsoever to contact me to resolve the problem. I requested a partial refund of $25 to cover the cost of the part, shipping and sales tax. I have since ordered a jaw set through Amazon which I received the next day.Business response
01/19/2024
A credit of $25.13 has been applied to ************************** PayPal account for the cancellation of the item ordered and additional amount for the shipping charge. ********************** was also sent an email 3 days ago on 1/16/24 asking if he would like to cancel this part. He never responded.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.