ComplaintsforPremium Benefits, LLC

• Initial Complaint

  10/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A year ago, I experienced identity theft and filed a police report. This year in September 2024 someone tried to take over my checking account. I found two checks written that I did not authorize on 09.03.2024 for 3.49 to Premium Benefits LLC and a check written on 09.12.2024 for 3.99 to Premium Benefits LLC. I filed a fraud report with my bank about these two fraudulent check transactions. On 10.03.24 there was a check written for ***** to Premium Benefits LLC and one written for ***** to *************** which I did not authorize. I have never opened any account with ********************** LLC or I.D. *********, nor have I requested anyone on my behalf to open an account. I called ********************** LLC on 10.02.2024 inquiring about the account and I was told it was closed. I told them this was a fraudulent account and I did not open the account. However, there is a check written from my account payable to them on 10.03.2024 for *****. I wish to have this investigated by the BBB since I did not create this account with ********************** LLC.

  Business response

  10/04/2024

  Dear *** *******,
  
  As per your request, your aunts account has been canceled under the cancellation number #****** as of 10/02/2024, and the amount that was charged to you has been refunded. There will be no further charges to your account.
  
  As for the refund, this will be sent out, in form of a check to the address provided: ****************************************. Check should arrive in next 5 to 7 business days.
  
  These charges were not fraudulent charges, according to our records, the service has been provided as requested on 09/04/2024. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.
  
  Please feel free to contact us at ************ if you have any questions.
  
  Sincerely,
  Customer Support Team

  Customer response

  10/04/2024

   
  Complaint: 22379166
  
  I am rejecting this response because: this is a fraudulent account that was opened without my permission. I have filed a police report in the location I reside. However, I do want the funds refunded to me from the fraudulent electronic checks written without my permission. I do not have a living aunt that this account was opened for, and I never gave permission to anyone to open this account in my name and use my money to pay for i
  
  Sincerely,
  
  *** *******

  Business response

  10/06/2024

  Dear *** *******,
  
  We want to apologize for the misunderstanding and frustration about this case. As mentioned before, the account has been canceled already.This account was created on 09/04/2024. As company, we received the phone call,we do not reach out to customers, all sales are inbound calls.
  
  We understand that you mentioned that you did not create the account, therefore, we are canceling all, and sending the full refund. But we want to be clear, we did not create an account, nor did we charge fraudulent charges. The account was created as all other customers we have.
  
  Once again, we understand your frustration, and want to do our best to make sure you receive your money back, but once again, this is not a fraudulent case, at least not on our case. We do keep all records on accounts creations, and all was sold correctly.
  
  As mentioned before, all is canceled now, and refund on its way.
  
  Please feel free to contact us at ************ if you have any questions.
  
  Sincerely,
  Customer Support Team

• Initial Complaint

  09/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was recently the victim of identity theft. Money was removed from my account for services or products I never authorized. The first transaction of the eleven on my account was to ********************** LLC. The charge was for $31.22. That transaction was used to hide the theft behind a false *******. To find out if account was active. I was never out of possession of my debit card. Somehow this business got my card numbers. After another feeler purchase from another business affiliated with Premiumn Benefits. They used card until I stopped it. Eleven transactions are in dispute as fraud with my financial institution. Occuring Sept 1 thru Sept 15. Some of the other vendors for purchases I did not make are linked to the same parent ******* affiliated with Premium Benefits. The fraudulent transactions on my account came from vendors with the same parent ******* of **** Save LLC. Premium Benefits LLC is affiliated with **** Save LLC. Who has multiple complaints pending. Along with open fraud investigations. All of the fraudulent activity on my account is related to this ******* and its parent or partner. This complaint is because the fraudulent purchase that started them all came from Premium Benefits LLC. Please investigate this complaint to the fullest for criminal activity by this business. Please put an end to all the fake businesses they use. Will provide bank info upon request. Do not trust connection and transfer in this manner.

  Business response

  10/12/2023

  Dear ***************************,
  
  As per your request your account has been canceled. Upon checking on our records, all was done correctly; we did provide the service as requested.
  
  Be advised that no charges will be made in the future.If you have any questions, you may call us at **************.
  
  As for the refund; all were already done on 09/25/2023, so you should already have the funds back in your card.
  
  Sincerely,
  Customer Care
  **************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩