ComplaintsforAll Florida Exteriors, Inc.
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Complaint Details
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Initial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
All Florida Exteriors promises to make warranty and hurricane damage repairs from more than a year ago, but they do not follow through. They have returned my calls in the past, and sent out someone to see what was needed with the promise that, as soon as they had the materials, they would be out to make the repairs. Then there is no action or contact. Previous BBB complaint for same thing: #******** I have spoken to management and the owner, *********************. ************** was very angry about my previous BBB complaint and was quite rude on the phone. He sent someone out within a couple of days, but that was a year ago. All Florida Exteriors has done nothing to resolve this issue.Customer response
08/02/2024
I was contacted by All Florida Exteriors by phone. As promised, they delivered the materials for the work yesterday, Thursday 8/1/2024. I was told the work would be done yesterday or today. No work was done yesterday. No one has arrived yet, today. I will send an update this evening.Customer response
08/02/2024
Received a phone message at 11:21 am. Siding installer delayed out of town by rain. Planning to do my work on Monday, Aug. 5. Due to the expected tropical storm due to arrive on Sunday, I don't really think the work will be done on Monday. Updates to follow.Business response
08/09/2024
Spoke with homeowner today 08/09/2024 @ 2:30pm. All issues resolved. Homeowner is Happy.Customer response
08/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
06/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
All Florida Exteriors installed vinyl siding 2 years ago and salesman Ron said, "It will hold up to anything. If not, it's all warrantied." I have been calling them for the past 5 months about chipped and broken pieces of siding and trim. I've spoken to Dee and Danny. Each time, I am told "someone will be in touch" or "as soon as they have someone in the area you'll be put on the schedule," but it never happens and I never hear back from anyone. I expect them to make good on their promises and replace the damaged pieces.Business response
07/05/2023
We spoke with Mrs ***** on 7/5/23
and her corners were damaged by negligence from her lawn crew. I advised her that we will replace them ONE time at no charge to her and that moving forward there will be a charge for negligence
Customer response
07/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will contact BBB if they do not follow through.
Sincerely,
**** *****Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hired this company to come out and re-side my house (2022). They were supposed to remove all exterior wood rot, and place new vinyl siding on as well as install new soffit. The job completed in November(2022) but I have been noticing poor craftmanship/quality since completion. The siding has come off, window trim is unsecure/loose, and a lot of edges are loose and not connected, some of them you can simply pull off. I now have soffit that is not connected and sagging down. They have no showed no called twice for repairs. They will not inform the owner of the issues either, they leave it all up to the install manager who gives no communication and pawns it off on his workers. I have absolutely no confidence that this was installed correctly given the multitude of problems since installing. I want someone who installs siding (they sent out their window guy to repair my siding) to come and look over everything.Business response
06/29/2023
The issues for Mr **** is being addressed and should be resolved by 4/8/2023Business response
08/17/2023
As of 8/17/23 All Florida Exteriors has
made all repairs for Mr *****
David C**** spoke with Mr **** and he stated that he is satisfied with the repairs on this date.
Customer response
08/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
********* ****Initial Complaint
02/24/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We contracted All Florida Exteriors to provide new soffits and fascia installation and remove old ones. We contracted this back in October 2022 and was told 6 weeks until job could be done. It is now February 21, 2023 and the work has not been started. We have heard excuse after excuse for 4 months as to why this job cannot be started. The company has spoken to us very rudely at times and have blatently lied to us. This home is in Florida and we live in New York and have now driven 1100 miles to meet then on the day they claimed to start work. After excuses of supply chain, worker illnesses, truck breakdowns, and lies saying they were purchasing wood in Home Depot on two different occasions, and stating they were “on their way to start work with the wood”, they have never made any attempt at showing up at the house and starting work. We explained to them numerous times that we lived in New York and requested far in advance to commence work on February 20 when we were able to get to Florida. The company said multiple different days they would start work and continually changed it in the 3 weeks prior to the date of commencement. We have a tenant who was also inconvenienced. We are tired of waiting for them to stop lying and start work. Six weeks has turned into 4 months. Asking for money back has also not happened and had to dispute the charge with the credit card. Totally unreliable and horrible business practices!!Business response
02/27/2023
All Florida Exteriors will gladly refund their deposit.Business response
03/28/2023
All Florida Exteriors will be refunding their deposit this weekCustomer response
03/29/2023
Complaint: ********
I am rejecting this response because:
We have been waiting since February 21, 2023 for All Florida Exteriors to refund our deposit of $2,000. As if now we are still waiting. Why is it taking so long?? I have seen no response from this company to the credit card dispute either. I am awaiting a refund still (it is now Wednesday night), and hopefully will see it this week, as there is only two days left in this week for the company to finally issue refund. This delay and procrastination shown by this company is totally unacceptable and therefore shows the way this company does business. They promised a refund in their last response but we are still waiting….
Sincerely,
**** *****Initial Complaint
02/15/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
On January 29, 2022, All Florida Exteriors, Inc. and I entered into a contract for the a modernization project. A down-payment of $2,000 was made at time of contract signing. A year later, the work has not been performed. I am seeking termination of the contract and return of my down-payment.Business response
03/31/2023
All Florida Exteriors completed this job to the satisfaction of the customer. All Florida Exteriors has been paid in full by this customer.Initial Complaint
01/03/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Fulfill contract for vinyl siding dated early June 2022 or refund the $2,000 paid. It has been long wait and no real explanation other than don't have materials.Business response
01/23/2023
Mr. C**** has spoken with Ms. ******** Her home improvement will be done this week. Due to material delays our installations have also been delayed.Customer response
01/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
06/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The siding I was guaranteed was 12 ft seem free siding ! This is not what I have ! The south side of house the siding is falling off due to poor workmanship an not 12 ft piece ! Left over siding that was pieced together! I called company an they want $250 to come look at it ! I have already paid them $17,000Business response
07/13/2022
Business Response /* (1000, 5, 2022/06/28) */ Contact Name and Title: J F******* Office Mgr Contact Phone: 321-639-2802 Contact Email: allfloridaexteriors@live.com This customer is already on our repair list, and as soon as the installer is available the homeowner will be contacted to let them know the installer will be coming to repair the siding. Due to so many manufacture delays our installers are currently backed up. Siding installations over 3 years do require a service fee, however, there is no service charge for this repair as the installation was completed in 2020. We have reached out to and left a voice message for the homeowner with this information and asked for a return call to further discuss any concerns.
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Customer Complaints Summary
9 total complaints in the last 3 years.
2 complaints closed in the last 12 months.