ComplaintsforInloher Corp.

• Initial Complaint

  07/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  THey massively overcharge in fees and make it impossible to back out, false advertising and scamming new users

  Business response

  07/18/2024

  Our inventory is not mis advertised nor is misleading. The additional fees and cancellation fees are not in the fine print. They are listed clearly on the how to buy section of our website, terms and conditions and FAQs. All this information is available PRIOR to registering with us and bidding or buying on any vehicle in the auction. If the buyer pays for the vehicle the total balance due, once he pays, removes the vehicle from the auction yard and the purchase is completed, they can request the refund of their security deposit that they placed in their account to have buying/bidding power. However, per the terms and conditions, if the vehicle is not paid or the sale is cancelled for whatever reason, there is a re-listing fee and a cancellation fee that the buyer is responsible for and agreed to pay when they agreed to the terms and conditions at the time of registering.
  See link below to find all this information explained above:
  

  *******************************************
  

  Thank you.

  Customer response

  07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Purchased car by auction thru their website on 4/8. Their website says ***** days to receive the car title. They said they received the title from copart on 4/8. Requested update/status starting at 30 days. The response was always to wait 2 more weeks with no specifics except "processed in order they are received"Still no title at 8 weeks after purchase of car Clearly this company does not have the staff and processes in place for their business and customers shameful

  Business response

  06/06/2024

  We must transfer all titles for buyers who buy in their same States into our name first in order to reassign and send the title to the buyer. This vehicle was sold with a Colorado clean title, but in the name of an insurance company. In ******* they do not process titles in the name of an insurance company as a clean title unless a letter from the insurance is provided stating that the vehicle was recovered intact. Unfortunately, the only ones who can get that kind of letter is the auction, and it is up to the insurance company to provide one or not. In this case, the insurance company is not providing this letter, and that is why the title processing has been delayed. We tried processing the title here in ******* twice but had no luck. Therefore, at this point, due to the time that has already pass, we are reassigning the title to the buyer and sending it to him today to avoid any more delays.

  Customer response

  06/12/2024

   
  Complaint: 21800435
  
  I am rejecting this response because:  I received the title via **** late on 6/10/24.   I went to dmv and have attached the rejection letter.  It is unclear why Inloher would send me the title when they knew it needed to be transferred to their name for me to use.  It accomplished nothing but extending the delay.

  They made a comment that they were unable to get the necessary letter from ********************* to transfer the title.  I contacted copart and they seem willing to assist in obtaining the required information from Progressive, however they stated they must receive the request from Inloher.  I will be sending back the title to Inloher today with tracking, which introduces another delay.  While waiting for the title, I can only hope that inloher will use the time to work with copart on the required information to transfer the title to their name to avoid additional delays and will be diligent in finalizing this title after the prolonged delay

   

  Sincerely,
  
  *****************

  Business response

  06/14/2024

  We received email correspondence from the buyer stating he will be sending all documents back in order for us to transfer into our name first. We will obtain letter from ********************* and required additional documents to process the title once we receive it from the buyer and will submit it to our DMV right away. Once that is done, we must wait for the title to come back to us in the mail from the State and that takes approximately 7-10 BUSINESS DAYS.

  Customer response

  06/17/2024

   
  Complaint: 21800435
  
  I am rejecting this response because:

  I appreciate the "intent" stated in the response from Inloher.  However, the response is what they were supposed to be doing during the past 2.5 months ago when they received the title from progressive.  The lack of timely communication via email is what has gotten us to this point.  On a positive note, today they acknowledged in an email that they received the returned title and have the necessary documentation from progressive to submit to the FL DMV.    I would like to keep this complaint open for another 14 days to allow Inloher the time to complete the title exchange with the timeline indicated (7-10d) in their latest response

  
  Sincerely,
  
  *****************

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I buy a car from them and they messed up the title I cannot use the car anymore due to there mistake. I want a refund they wont refund me. The *** said they filed the title Incorrectly. I tried contacting them they keep pushing me off 2 weeks at a time its been over 4 months now. They wont refund me or actually have the problem solved. Im about to lose my job because I dont have a car or the money to buy another one thanks to them. All they tell me is sorry another 2 weeks. I want it refunded.

  Business response

  02/24/2023

  Dear customer,??
  
  Thank you for bringing your concerns to our attention through the BBB complaint process. 
  
  We apologize for any inconvenience or frustration you may have experienced for the delay in receiving the title for your recently purchased vehicle.
  
  ?Unfortunately, several very unlikely to happen events came together and caused this delay.
  
  The purchase was made on Sep 12th 2022, you called us on Oct 19th asking for the status of your title. Thats when we realized that the power of attorney that you were supposed to sent to us was missing and may had gotten lost in the mail.  We asked you to sign the power of attorney again and send it to us via mail. This delayed the process over 4 weeks.
  
  Once we received the signed power of attorney from you, we rapidly sent the documents to the ***.??Unfortunately, the *** returned the paperwork because the power of attorney sent by ****** was too old. This has never been an issue before. ?
  Please understand that the paperwork is sent to the *** via mail and also return to us via mail, which means we do not get notified of any problem until we get the package mailed back to us, and that takes time. 
  
  Once the new power of attorney was received from Copart, the paperwork was sent again to the ***, and it was processed with the SALVAGE dealer license that we have been using to process SALVAGE title vehicles for at least the last 15 years. 
  
  But according to the agent that helped you at the *** when you went to request a vehicle inspection, that is not the dealer license number to be used for when processing salvage titles, and THEY put the stop on the process in order for the correction to be made. 
  
  We provided you a label to send us the documents back at no cost, and explained to you that because the title had to be sent for correction it would take at least another 4 weeks.
  
  We take pride in our work. In over 18 years in business we have sold thousands of vehicles and have very few problems when processing titles.
  
  Unfortunately, there is nothing more we can do at this point. The title has been processed under your name, and it is just a matter of time for the *** to complete the paperwork and for you to receive it.??
  
  We expect that if you havent received the title yet from the ***, you should receive it in the next few days.
  
  ?We understand that the delay in receiving your title may be causing some frustration, and we apologize for any inconvenience this may have caused. However, we would like to assure you that we took the steps to address these issues with the appropriate parties, in a timely manner.
  
  Due to all these foreseen inconveniences, as a courtesy we decided to offer a broker fee refund which you refused.
  
  ?Once again, we apologize for any inconvenience this may have caused and appreciate your business with us. Please do not hesitate to reach out to us if you have any further questions or concerns.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩