Customer ReviewsforGeeks On Site

Do not use Geeks on Site. They are very expensive, charging by the hour, and have an extremely inefficient business model. They keep their customers waiting on the phone for extraordiarily long periods of time. They also do NOT stick to their word. They came to my house to try to recover my lost files and could not. They were here for 3 hours. As the charges were adding up and the tech was unable to fix the computer, I told the tech and the manager agreed that they would not charge me any more money beyond what was already agreed to. Since then, they keep insisting on charging me an additonal fee eventhough the manager agreed that no additonal charges would be issued. This is a very disreputable and inefficient company. Do not use them!!!!

Hi ****, firstly thank you for choosing Geeks on Site as I see you have used us a few times now. There is a difference of opinion here as the original job description does not detail any data recovery but the tech did have to reinstall Windows which could result in some data loss. You did purchase a fixed three hour block and as the tech ran over this during the installation process additional charges did occur. We did run an investigation of all the calls ************** no agreement made to you in regards to the additional charges but we have since agreed on a price and I am glad this has now been resolved. 

I can't give negative stars which they well deserve. A high colonic with battery acid is more enjoyable. I have used,them in the past....... BUT no more. I was having internet connectivity issues. A technciaan was sent out to address the issues. He spent about an hour resolving it....BUT the fix lasted approximately 2 days. I requested a technician be sent having used only 1 hour of the 3 hour block I had purchased. There were a couple of cancellations before help arrived. That technician got things running......for approximately 2 days. I once again requested help. They balked in assisiting me. I was told that the last technician had said I passed out during the last call and I required ambulance evacuation. ***** is not true yet they insisted that i was. Afgter speaking with customer service agent I inssited that I receive a refund of the last 2 used hours. The customer service agent said they would contact me by the end of the day with an update on the status of the refund. No call was received.....and expect that one will not be forthcoming. Use them at your peri.....better yet avoid them like the plague.

Took advantage of elderly man (84). Previously, Best Buy GeekSquad had explained (in a matter of 5 minutes) the man's 15 yr old computer could not be upgraded; man did not believe them so called Geeks On Site. Man explained to Geeks On Site Tech what GeekSquad had determined; On Site tech spent at least an hour to determine same thing = $219. On Site tech somehow convinced elderly man he needed the Geeks On Site monthly subscription = $19.98/mo even though tech knew about Best Buy GeekSquad subscription. Elderly man does not remember authorizing On Site subscription. After 3 months I questioned man about $19.98/mo charges from Geeks On Site; he had no idea so I called. I was transferred to Customer Loyalty, ***** (nice enough man), and explained all of above reiterating "why would he need a subscription to Geeks On Site when he already had Best Buy GeekSquad?" ***** said the best he could do is stop the subscription and refund the most current months dues, Not happy with results however the money is not the true issue: What kind of business practice does Geeks On Site have; perhaps their techs get a commission for selling subscriptions without conscience? *****, at Geeks On Site Customer Loyalty, was made aware of this posting/complaint.

Thank you for taking the time to provide feedback in regards to your service. The subscription was sold alongside the service on the initial sales call and not by the onsite technician. Once we were made aware that you did not wish to have the subscription this was cancelled and the latest charge refunded by ourselves. 

This company is a RIP OFF came to fix my computer , fooled with it for an hour. Then said it couldn't be fixed used some kind of tech junk and charged me for doing it then they took money from our account for something we didn't even order... DO NOT USE THESE JERKS THEY ARE THIEVES....You owe us a Refund...

Thank you for taking the time to provide feedback about your recent experience with our business. We're sorry to hear that your experience was not up to your expectations, and we appreciate you bringing these concerns to our attention. Since the computer's motherboard was bad, it was determined it would not have been cost effective to repair the computer. A refund has been provided for the subscription.