ComplaintsforIndian Motorcycle Daytona Beach

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 05 of 2024, I bought a helmet at this store for $82,30 dollars that I payed with a master card, I too it home, because I was ridden my bike and the next day I was ready for a ride and put on the new helmet, what a surprise when y try to pull down the visor and this one just go down and stop at the bridge of my nose, I went back to the Indian motorcycle store, and ask for the sales manager , he came and ask me what was the problem, and I told him was the problem was, and that I will like a new helmet that works properly with out any defects , and his answer was sorry we can do that , you have to take it back as it ***** not asking for my money back, just asking for a helmet with out any defect, they keep the helmet, because I do not need a helmet defective and this one , was never used for the same reason.Thanks **** G ******* .The next day I called my credit card and made the complaint, this its the receipt that I got

  Business response

  08/29/2024

  We appreciate the opportunity to provide additional information related to this matter. It is our understanding, through working with the customer directly, that this issue is now resolved. 

  Customer response

  09/03/2024

   
  Complaint: 22141540
  
  I am rejecting this response because:the helmet do not fit perfectly, the viser do not fit well and ends on my nose and do not let room for my glasses, and I must drive or ride wearing them, they will not exchange or redound my money, all I need its a functional helmet but they refuse to give the service 
  

  
  Sincerely,
  
  **** ********* ******* *******

  Business response

  09/11/2024

  We appreciate the opportunity to respond to this issue. We strongly encourage all customers to try on helmets prior to making a purchase. Are staff are fit specialists and can assist customers in finding the correct helmet because we normally do not accept returned helmets for the safety of future customers. Something as simple as dropping a helmet can cause damage, therefore once a helmet leaves our store, we cannot know for sure what damage may have occured. We cannot resell a returned helmet. We have attempted to work with Mr. ******* and it is our understanding that a new helmet was ordered for him. Again, we cannot stress the importance of being propperly fitted and using available display helmets prior to purchasing an item such as a helmet in the future to avoid fit related issues. 

  Customer response

  09/11/2024

  I went to the store September the second ( Monday close ) I brought the helmet along with the box and told them that that helmet was defective, become the bidet, end on the tip of my nose , and I must wear glasses all the time.

  whenni bought the helmet it fit well in front of the sales person , but bother him or I try the viser, next day was when I noticed that do not goes over the nose like any other helmet ( got 4 helmets prior to this one and all of them fit well and the viser goes aver the tip of my nose and do not have any issues wearing my glasses.
  they told me that by FLORIDA LAW they can not exchange or give money back , I look into this law and in fact does exist , but must be displayed to by view by the costumer and thats not the case in that particular store.

  they just give their back on me, when I got back the first time another manager from another store told me , in his store will be exchanged no questions ask but he was there just helping for the time that bike week was on going .

  thanks for all your help 

  Customer response

  09/18/2024

   
  Complaint: 22141540
  
  I am rejecting this response because:

  I went to the store September the second ( Monday close ) I brought the helmet along with the box and told them that that helmet was defective, become the bidet, end on the tip of my nose , and I must wear glasses all the time.

  whenni bought the helmet it fit well in front of the sales person , but bother him or I try the viser, next day was when I noticed that do not goes over the nose like any other helmet ( got 4 helmets prior to this one and all of them fit well and the viser goes aver the tip of my nose and do not have any issues wearing my glasses.
  they told me that by FLORIDA LAW they can not exchange or give money back , I look into this law and in fact does exist , but must be displayed to by view by the costumer and thats not the case in that particular store.

  they just give their back on me, when I got back the first time another manager from another store told me , in his store will be exchanged no questions ask but he was there just helping for the time that bike week was on going .

  thanks for all your help 

  
  
  Sincerely,
  
  **** ********* ******* *******

• Initial Complaint

  04/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Sold a bike to the dealership around early November and they were responsible for paying off the bike from harley. We negotiated them paying off about $17500 for the bike and I would cover the difference around $900 which I made as a payment to them. Which they assured me would reach harley. They took approximately 2 weeks to send the check out to harkey in which time I paid made a additional payment to harley. I contacted harley and they said they received a check for less then the amount we had negotiated. So they was approximately a $500 difference in what the payoff was supoose to be and what the dealership paid. I overpaid approximately $500. I have been contacting the dealership every few weeks trying to get a response on where my $500+ are and they continously give a run around on them needing the accounting people or the business manager or someone who is never avaliable and they never contact me back. It has been 6 months and I have still never received communication or the money back from the business. This is horrible business management and unethical. They underpaid harley what they said they were gonna pay them and didn't refund me the difference.

  Business response

  04/25/2023

  We have reviewed our records and confirmed that we made payment on behalf of the customer for the exact amount provided by our customers lien holder. We will be happy to reach out to the lien holder to make every attempt to assist in the resolution of this customers account to the best of our abilities. If there was an overpayment made by the customer, that would be returned to him by his lien holder. 

  Customer response

  04/25/2023

  
  Complaint: ********
  
  I am rejecting this response because: The amount you paid to the lien holder was the right amount after you had to call the lien holder to receive a second payoff estimate. The number we agreed to was $500 more on the day i sold the motorcycle to you and Harley confirmed that the lien was paid off for less then the amount we agreed. They sent a check of overpayment equal to $13, after i made a additional payment because you sent a check less then the agreed amount.
  
  Sincerely,
  
  ******* *******

  Business response

  04/28/2023

  I have reviewed the complaint and am in agreement with the customer and have made arrangements to refund to the customer the $500.00 in question.  I apologize for the oversight and want to make this right.  Please feel free to contact me directly with any additional concerns.

  Thanks

  Michael L******/ General Manager

  ************

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