We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Sun Sentinel has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileSun Sentinel

            Newspaper
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            333 SW 12th Ave

            Deerfield Beach, FL 33442-3107

            Visit Website
            (954) 356-4000

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.11/5

            Average of 44 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            145 complaints closed in last 3 years

            31 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/12/2010

            Years in Business: 61

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Sun Sentinel Company's mission is to be the leading source of information in South Florida (Dade, Broward and Palm Beach Counties) across all media.

            Business Details

            Headquarters
            333 SW 12th Ave, Deerfield Beach, FL 33442-3107
            BBB File Opened:
            1/1/1987
            Years in Business:
            61
            Business Started:
            6/14/1963
            Accredited Since:
            5/12/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • Sun-Sentinel Co., The
            • South Florida Sun-Sentinel
            • Sun Sentinal Newspaper
            • Sun Sentinel Customer Service
            Business Management
            • Katina Kelly, Supervisor
            • Gary Olszewski, Customer Service Manager
            Contact Information

            Principal

            • Katina Kelly, Supervisor

            Customer Contact

            • Katina Kelly, Supervisor
            • Gary Olszewski, Customer Service Manager
            • Ms. Nancy Meyer, Publisher & Editor in Chief
            • Ms. Alicia Slocum, Consumer Service Manager
            • Ms. Annette Kilfeather
            Additional Contact Information

            Fax Numbers

            • (954) 425-1136
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            145 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/10/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            Again the Sun sentinel didnt deliver my newspaper last Saturday or this Tuesday , I dont understand why this continues ever week. Sometimes theyll add yesterdays paper most of the time they dont. Also thats yesterdays old news, can I get the editors phone number to complain directly ,all other avenues have failed time and again. We live in a sad world when no one takes responsibility for their actions. This delivery person needs to find another job , their service is one of the worst in our 30+ years of faithful membership with the sentinel.
            Read More
            Read 144 More Complaints

            Customer Reviews

            44 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Robert H

            11/21/2024

            Unscrupulous business practices. They hike their rates with little or no notice. I have multiple times called in to cancel or complain. The last time was a few months ago. They offered me an only slightly rate and then when I said just cancel, then offered $7.96 a month. More than I really care to pay but tolerable. To complained about this practice and pressed the agent on how long this rate would be good for, but got no straight answer. I just saw on my credit card statement this month it is $19.96. I am *** UP with these games. And it is really a shame because newspapers need support and I want to support mine. Why cant they just have some integrity? I am cancelling now forever. DO NOT SUBSCRIBE. And I can already tell will write some saccharine response, as Ive read to some many other Complaints below. Dont bother. Just let me know when you all are prepared to honor the rates you quote customers, for at least 12 Months at a time. ******* pulled this stunt and you had to call in every 12 months to avoid the rate hike, but at least they honored 12 months. Whoever owns the Sun Sentinel doesnt even have that modicum of integrity in jerking customers around. Again, and it pains me to say it, but DO NOT SUNSCRIBE.
            Read 43 More Customer Reviews

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.