ComplaintsforBackyard Buildings, LLC
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Complaint Details
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Initial Complaint
10/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Very Disappointed in this business. Started process for a 24x40 steel building back June 2024. Since then been very slow on construction and now currently Oct 2024, have a unfinished building and owner representative does not return several phone calls and text messages.Initial Complaint
06/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
While searching for a reputable company to put up a building/garage in back yard we met ************************* of Backyard Buildings (*****************************************. *********************** www.flbyb.com) at ****************************** during Spring Fling event. He had a metal building displayed which was what we were looking for. ******************* came to our ********* made a deal for a 15x60 concrete slab & a 15x60x12 steel building. He said he was a contractor & could start right away & we researched his ************** on ************************* had an A+ rating. We gave him a $7000. deposit via cashiers check. An ******************** was submitted to City of ******************* on 4/24/24. Permit was denied as building must be same material as home (block). The application was submitted under another contractors name we never met, spoke with or were informed of; ****** ***************** ************************* (owner) State CGC ******* Address *****************************. NOW, ******************* will not return our calls or text or speak with us about returning our deposit as city will not allow the steel building. We have contacted him repeatedly with NO RESPONSE. ******************* lied to us repeatedly & apparently has decided to keep our money. He does not have a contractor license.Business response
06/26/2024
We contacted the customer directly. We returned their $7000 on 07/21/24 via a certified check.
It was the inability to obtain a permit thru the customer's municipality that caused this issue. Because of that we fully intended to return their deposit but was not given even one before they filed this complaint.
Business response
06/26/2024
We contacted the customer directly. We returned their $7000 on 07/21/24 via a certified check.
It was the inability to obtain a permit thru the customer's municipality that caused this issue. Because of that we fully intended to return their deposit but was not given even one before they filed this complaint.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.