ComplaintsforDustins Bar-b-que
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Complaint Details
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Initial Complaint
12/13/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I usually don't complain unless I absolutely have to. I brought my family to Dustin's for lunch as we live 1 hr away and have always loved it when we're in the area! But the food on 12/12 was AWFUL. I got the ribs and never mind the fact that it was all bones! Barely any meat, the green beans were old and mush no flavor at all in both meals, the portion of fries were so skimpy for all meals, the bread in both meals stale and hard! My wife and kids shared the sliced pork, and four sides. The sliced pork had to be sent back as it was cold, they brought back the same pork not even warmer it was so old it was powdery!, at this point our kids are cranky waiting to eat. The server seemed annoyed about the issue, So we just took it, although it was old, and dry. So dry you can see it in the picture we took! The Mac n cheese was the only thing somewhat good even with the small portion, although I'm convinced it's stouffers frozen mac n cheese, my wife was eating the green beans with salt on every bite and that still didn't add flavor, the baked beans were so old that they were mostly sauce as the beans were mushed in it. I don't know what happened since the last time we were here but this place really went downhill, all the food is different, it all was awful and would've been better to eat a frozen meal! If it wasn't for our kids we would've returned it all and left to go elsewhere but with one child's health issues we couldn't just wait to eat, she needed to eat then and we never thought Dustin's would let us down like that! We definitely won't be wasting our time or money here again! If the awful food wasn't enough to send us away, the stomach aches we got after was definitely enough to. If this isn't the correct location please forward to the correct one. *************************************** United States)
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.