ComplaintsforDelray Honda

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  There was a complaint #******** filed in May 2024. Based on the evidence provided and the communication history, the busienss agreed to send $200 to the customer. This follow up complaint will be closed upon receipt of payment that would constitute to final resolution. PREVIOUS MESSAGE FROM BUSINESS:This vehicle was inspected before delivery and delivered free of any damage. The customer inspected the vehicle before taking possession and noted no damage. The damage in the photo provided was obvious and could not have been missed. In the spirit of good will, we would be willing to send the customer $200.00 towards getting the damage fixed at his local dealer.

  Business response

  09/11/2024

  The $200.00 check will be sent out to the customer in today's mail.

  Customer response

  09/19/2024

   
  Complaint: 22259201
  
  I am rejecting this response because:

  It has been 8 days and nothing received. 

  In order to keep this open, I am rejecting this reponse. 

  I will close it when the check is received. 
  
  Sincerely,
  
  ****** ***********

  Customer response

  09/21/2024

  It is now 10 days past promised mail date of the $200 check. It does not take 10 days to send mail from the neighboring city. 

  Business response

  09/23/2024

  The check was requested on the day we agreed.. I will check with accounting to make sure it was cut and sent.  If for some reason it was not I will make sure that one is cut and sent today

  Customer response

  09/24/2024

  Please. I will close this case when the check is delivered only

  Customer response

  09/24/2024

   
  Complaint: 22259201
  
  Please. I will close this case when the check is delivered only
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing a complaint against Honda regarding the infotainment system in my Honda CR-V. When I connect an Android device, the system crashes/freezes consistently. Despite informing Honda of this issue, their response has been dismissive. They stated, We tested it with an iPhone and found no problems, completely disregarding the issue with Android devices.This lack of attention and support is frustrating and disappointing. It has become clear that Honda prioritizes cost-cutting and price increases over quality and customer satisfaction. Their refusal to address this legitimate concern is indicative of a broader neglect for customer safety and satisfaction.Safety Concern:The infotainment system freezing when an Android device is connected poses a significant safety issue. Functional infotainment is crucial for navigation, hands-free communication, and other essential functions while driving. Frequent crashes disrupt these functionalities, potentially leading to distracted driving and increased risk of accidents. Hondas failure to address this problem compromises driver and passenger safety.Misleading Advertising:Honda advertises that their infotainment system works with Android devices, which is not my experience. This misleading advertising adds to my frustration.Warranty Information:My vehicle is under a certified warranty, yet Honda has failed to provide the necessary support and repairs to resolve the issue.I urge the BBB to investigate Hondas practices in handling customer complaints and product quality issues. Customers deserve better than to be ignored and dismissed when experiencing problems with their vehicles.Desired Resolution:I seek a thorough investigation of the infotainment systems compatibility with Android devices and a commitment from Honda to address and fix this issue. I also want my car to be fixed so that the infotainment system works reliably with Android devices

  Business response

  07/30/2024

  We have inspected the vehicle and have not been able to duplicate the concern.  We will be happy to look at it again, however we must be able to observe the issue in order to properly diagnose and/or repair it.  

  Customer response

  08/05/2024

   
  Complaint: 21994147
  
  I am rejecting this response because they are not addressing the specific issue I raised. I have repeatedly emphasized that the problem lies with Android Auto causing the system to freeze. Despite this, they continue to test it using an iPhone. They ask me to fill out forms regarding the device Im using, and I clearly state it is an Android. However, they still test it with an iPhone. They even drove my car almost 200 miles while testing it on an iPhone.
  
  When I questioned why they wouldnt test it with an Android device, they responded that if it works on an iPhone, it should work on Android. As a computer science major, I know this is incorrect; iOS and Android are entirely different systems. It seems they are reluctant to acknowledge that their software might have issues. The service manager admitted that the software for these cars was written years ago and suggested it is unfortunate if it doesnt work with newer phones. Their certified warranty covers the infotainment system, but they are not resolving the issue. They even state on their website that it is compatible with my device. They are in breach of their certified warranty.
  
  Sincerely,
  
  ***********************

  Business response

  09/11/2024

  Delray Honda is more than willing to resolve any issue that the customer is having with the vehicle that is covered by Honda's factory warranty.  We will need the vehicle to be brought into the dealership and the issue to be duplicated.  If the customer has an android phone, he can bring it in and show us what is happening and if the issue is found, we will put it through the Honda warranty process.  

  Customer response

  09/15/2024

   
  Complaint: 21994147
  
  I am rejecting this response because:

  The dealership has asked me to bring the car in for inspection again. However, *** already brought it in over five times for the same issue, and they consistently refuse to test it with an Android phone, which is where the problem occurs. On one occasion, they drove the car over 150 miles while testing it exclusively with an iPhone. Despite my repeated explanations that the issue arises specifically with Android devices, they continue to disregard this and insist that if it works with an iPhone, it should work with Androidwhich is not the case. Within just five minutes of using an Android phone, the issue reappears.
  
  I would be willing to bring the vehicle in again, but only if they can confirm they will test it with an Android device and genuinely work toward resolving the problem. Unfortunately, each time I call to request this, they refuse to comply with my request.
  
  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  American Honda *************************** Mail Stop CHI-5 ****************************************** Delray Honda ********************************************************* Complaint Assisting with in-transit (pre-purchase) damage. Part#*****-3W0-A11 TIMELINE:4/21-vehicle delivered to customer. VIN# ***************** 4/******** later owner takes photo of the vehicle (time/date stamped) without noticing a dent in the upper molding of the driver door. The dent is seen in this photo. 5/23-owner notices a dent and notifies *********************** from Delray Honda. ****************** ***lies with the need to bring the car to dealership for evaluation. The customer states that this is not practical due to long distance. ****************** then ***lies that cosmetic damage would not be covered. 5/28-owner visits another dealer (nearby) for physical inspection. ****************** from ****** Honda (Ft. Lauderdale) contacts Honda Factory *** who states that this is indeed a damage that should be handled by dealer where the purchase was made and should have been caught during PDI. CUSTOMER REQUEST: Warranty booklet states: Cosmetic flaws or minor damage to the body, paint, or other items may occur during manufacture or shipping of your vehicle. If you find any uncorrected flaws or damage on your new vehicle, notify the dealer as soon as possible after delivery. The customer notified the dealer the same day as he noticed the dent. The customer requests that the arrangements are made to ***lace part *****-3W0-A11 at the dealer near ***************. The damage is not the customers fault and should be handled accordingly. Attached are photos and copies of e-communicatons.Thank you kindly. 5/28/2024 ***********************************, tel. ************, email: ****************** 2024 Honda HRV EXL Current miles: 800 Selling dealer: Delray Honda Servicing dealer: ****** Honda of ***************

  Business response

  06/12/2024

  As ****************** and the Honda *** stated the vehicle need to be brought into Delray Honda for us as the selling dealer to inspect.  At that point we can try to assist with the issue.

  Business response

  06/12/2024

    If the customer provides the time stamped photo from the next day showing the damage on that date, we can get this repaired here at the dealership. From what I understand the photo provided is from a month later.  That being said we would need time stamped photographic evidence that this damage existed the day after purchase.  
  

   

    

  Business response

  06/13/2024

  If the customer provides the time stamped photo from the next day showing the damage on that date, we can get this repaired here at the dealership. From what I understand the photo provided is from a month later.  That being said we would need time stamped photographic evidence that this damage existed the day after purchase. 
  

  Customer response

  06/13/2024

   
  Complaint: 21771678
  
  Please see attached photo taken day after delivery. 

  Please confirm that you will order the part and replace free of charge. 
  
  Sincerely,
  
  ***********************************

  Business response

  07/16/2024

  Again, If the customer provides the time stamped photo from the next day 4/22 showing the damage on that date, we can get this repaired here at the dealership. Based on the complaint the photo from 4/22 shows no damage.  The only photo provided that shows damage is from a month later 5/23.  We have no way of knowing that the vehicle had the damage at time of delivery or if it was damaged at some point in the subsequent month plus. 

  Customer response

  07/16/2024

   
  Complaint: 21771678
  
  I am rejecting this response because:
  Zoom in real good in the photo(attached) from day after purchase. 
  Sincerely,
  
  ***********************************

  Business response

  07/16/2024

  So, I'm trying to understand.. The picture provided is only of the affected area supposedly from the next day.  Why would you take a picture of just that unique spot on the vehicle if you didn't notice any damage there?  That is literally the only thing in the picture.. the top of an opened door.  You said on the 22nd you did not know there was any damage to the vehicle so why take that incredibly detailed picture of only that area?

  Customer response

  07/19/2024

   
  Complaint: 21771678
  
  I am rejecting this response because:
  Correct. I did not know but someone noticed and took the picture. 
  Sincerely,
  
  ***********************************

  Business response

  09/05/2024

  This vehicle was inspected before delivery and delivered free of any damage.  The customer inspected the vehicle before taking possession and noted no damage.  The damage in the photo provided was obvious and could not have been missed. In the spirit of good will, we would be willing to send the customer $200.00 towards getting the damage fixed at his local dealer.

  Customer response

  09/06/2024

   
  Complaint: 21771678
  
  I am rejecting this response because:
  Please send $200 to my home address (still the same).

  I will then close this complaint.

  Thank you very much.

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used car from Delray Honda on 1/19/23 for $19,217. I was sent home with the car, with no copy of a bill of sale or any paperwork documenting the purchase. 24 hours after purchasing the car, it became evident that the car made me severely ill, due to my medical disability (multiple chemical sensitivity), and what was apparently a dangerous reaction to the materials in the car. I called Delray Honda right away to report the issue, and they refused to buy back the car. Having asked for a copy of the bill of sale since the purchase, I was not given a copy of the original until four weeks had gone by. At that point, I saw that I had paid $1495 for the "optional dealer aided accessories" of Zak-tek coating. Having never had the "Zak-tek coating" done, I requested a refund for the $1495, given that it was a charge for something not provided. Delray Honda refused to refund the money.Additionally, Delray Honda made serious errors which could have led to significant financial and legal consequences for me: They erroneously transferred the tag to the new car from my old car which I kept and continued to drive for a month, without knowing I was driving on a tagless vehicle. Likewise, they erroneously renewed the registration for my old car to the new one, thus blocking my ability to correctly complete my registration renewal. Both of those errors were only accidentally discovered by me, and required hours of phone calls and messages to correct. They also erroneously listed the car as a 4 door vehicle on the copy of the bill of sale that they originally sent me, which it is not - it is a 2 door vehicle.When I requested the refund for the service not done, I was told that I signed for it, and therefore they would offer no refund. Further, they falsely claimed to have already discounted the price of the zak-tek. The only discount was the $600 they agreed to take off the price of the car itself prior to my purchase. The $1495 was never discounted.

  Business response

  03/28/2023

  Delray Honda has reviewed complaint ID ********. The $1495 ZakTek Initial Application was disclosed on the final number agreement which was signed and approved by the customer. This service is performed at the time of detailing before the vehicle is delivered to the customer. The $1495 ZakTek Initial Application is a valid and approved fee. In addition, the sales and finance staff worked to accommodate the customers medical disability by allowing the customer to sit in the vehicle for an extended period of time prior to leaving the dealership.

• Initial Complaint

  02/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I put a deposit on a vehicle that was never delivered on time and was promised my refund of $500 within five days as of Monday, February 6. My requests have been ignored and I am seeking my compensation.

  Business response

  03/15/2023

  see attacments

  Business response

  03/15/2023

  see attachments

• Initial Complaint

  01/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The main reason why I am emailing you is about the 2016 ******* Equus that I recently purchased from Honda Delray. The Vehicle was supposed to be serviced as I paid $999.00 for predelivery service, cleaning, inspecting, adjusting as well as $1,495.00 for ZakTek Initial Application for paint protection. I highly know that these services where nor performed in my vehicle as I had to even fill fluids of the vehicle as the coolant and wiper fluid reservoirs are fully empty ( and was driven more than 3 hours for delivery with the coolant reservoir empty). Even the power steering fluid is at base min. I detailed the car myself and in the process, i highly dont think ****** was even applied, the glove compartment even fell off as the pressurized cylinder to keep it go down smoothly was dislocated. I even had to replace the cabin air filter as it was extremely filled with dirt and leaves. I also felt the car right fender by hand when cleaning it and it felt like it was painted improperly as it was rough. This just means the CARFAX was incomplete and misleading and did not report this repairs. Car vibrations are felt during low RPM driving usually at 20 miles an hour to 40 miles an hour speed. I hope that Honda Delray would be more truthful and treat costumers like me in a better way. I would like to request for a possible refund for those services that were not performed. I hope to get a response from you soon.Pls respond to me by email and would appreciate you if you would. Thank you.

  Business response

  03/01/2023

  see attachment

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March 2022 I bought a new Honda Civic vehicle from Delray Honda. Within a couple months of ownership the vehicle started emitting a rattling sound coming from the dash. Since purchasing the vehicle I have taken it into the dealership three times for the same issue. To date, they have not been able to fix the vehicle. The vehicle has less than **** miles on it. This now falls under the automotive "lemon law," and I request the vehicle be replaced with a brand new car.

  Business response

  01/17/2023

  see attachment

• Initial Complaint

  07/19/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was denied a sale when attempting to make a cash purchase of a car listed on the CarGurus website through Delray Honda. I called the dealership and told the salesman that I was interested in making the cash purchase, but would need to set up transportation for the vehicle to my home in Louisiana. I was told that they no longer offer transportation for out of state purchases. As we continued to talk, he mentioned that they also no longer allow out of state purchases. I got off the phone bewildered. After thinking about the conversation, I called the dealership back to clarify what I was told. The man that answered the phone identified himself as the sales manager. I relayed the conversation that I had with the previous salesperson and asked him if he could please help me, as I've purchased multiple vehicles out of state and have never been denied a sale. The sales manager told me they are only selling to locals due to limited inventory and are not selling vehicles to people out of state. I asked him why they were advertising their inventory on Cargurus.com, as it has a nationwide audience, and he said "Because I can." Delray Honda is utilizing Cargurus.com website for selling/advertising purposes, and as noted on their website, "CarGurus has become the most visited automotive shopping site in the US with more car listings than any other major online automotive marketplace in the US." They tout nationwide viewership with over 150 different urban and rural markets across the US. By listing the vehicle on the CarGurus website, DelRay Honda implies that anyone nationwide can make a purchase. This is false advertising, as I was denied the purchase of the vehicle by both a salesman and the sales manager. The *** Act prohibits unfair or deceptive advertising in any medium. A claim can be misleading if relevant information is left out or if the claim implies something that's not true (ie the inability to purchase the vehicle if you do not live in *******).

  Business response

  07/20/2022

  Delray Honda does advertise with Cargurus. Unfortunately, Cargurus does not allow us to restrict our advertising area. Cargurus allows the customer to search nationwide. The search on Cargurus is controlled by the customer, not by **********************.

  Unfortunately, due to the pandemic, we have had difficulty conducting out of state business. This coupled with the fact that we do not have enough inventory to fulfill our local customer's demand, ********************** has decided to severely restrict any out of state business. Until such time that those two situations are resolved, Delray Honda will revisit doing business across state lines again.
  

  The law cited has to do with misrepresenting of a vehicle's description or it's pricing, neither of which has to do with the situation at hand. The vehicle is for sale at that price, as described. We choose not to sell that vehicle out of state at this time, which is our right as a business.
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩