Business ProfileforSun, Sand & Sea Beach Service, Inc.

ABSOLUTELY TERRIBLE CUSTOMER SERVICE!!! Staying at Sterling sands. Will NEVER be back. We arrived on the 9th around 6pm.. obviously after the chair beach service was closed. Went down the next morning to register. We were told we had to be on the third row because the company policy is one’s who have been at the resort the longest gets first row.. ok.. ( horrible policy, because we paid the same amount of money as everyone else..you might want to consider changing that policy to first come first served on a day by day basis) we got the third row on Monday the 10th. Came down on Tuesday the 11th, and couldn’t find our name on any of the chairs.. finally walked over to the shack to inquire. Our tag was still in the shack( only one, all others were assigned) I asked if we were still on the 3rd row.. of course he said yes, what else did I expect since he had failed to assign our chairs in order. There were 6 chair sets on the front row that were not used all day, btw. I explained to several young men that were working inside the shop that I was unhappy with the policy, I was told that all of the people on the front row checked in on Saturday the 8th… I explained that I had paid the same as everyone else, and should have a chance to be by the water.. they were rude, argumentative and very combative. I was told the owner would arrive at 330, so I came back to speak to the owner at 345..I simply asked if the owner had arrived, and the boys proceeded to tell me that they had not, AND. just what did I hope to accomplish by speaking to the owner , because the owner was going to tell me the same thing they were telling me. At that point I just wanted to tell the owner how rude her employees were, and the customer service was terrible. These employees are disrespectful, worst customer service I have ever experienced. Again, it’s Sterling sands on July 11 2023. I never saw the owner, but hopefully they read this and something changes.DO NOT STAY HERE NOPERSONALCHAIRS BY WATER!