ComplaintsforJessica and Vincent Briscoe, Inc

• Initial Complaint

  09/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have a plumber who did not start a project that I put a $2000 deposit down for. I originally thought it was a project I was responsible for fixing but the city of Daytona Beach took responsibility and completed the job (broken sewer pipe in my backyard leaking sewer from an adjacent property). I canceled the job prior to the plumber starting the job and explained with them that the city was going to fix the sewer pipe at no expense to me. I have requested my deposit back via ****** Text and email but unfortunately I have not heard back from them. The Company is JESSICA AND VINCENT BRISCOE INC Their address is 104 N PARK PLACE EDGEWATER Florida 32132 License Number: **********  My house is located at *** ***** ****** ******* ****** ** ***** ***** **** *** ******

  Business response

  10/16/2023

  Our company policy requires a written estimate for all work that is beyond a service call and requires scheduling. Our company explicitly details requirements to schedule an appointment. Each customer is provided in writing the details of the work and the required deposit that is required to schedule the appointment. Each customer understands we will not set an appointment without the required deposit. Deposits are obtained to cover expenses such as but not limited to, initial appointment to evaluate work, labor, materials, fuel and expenses to obtain materials and reserve equipment.

  Regarding this complaint, the customer (Kimberly) canceled an emergency service appointment less than 24 hours prior to the start of her appointment. Kimberly understood prior to booking the appointment that we would be moving already scheduled appointments to accommodate her emergency requests. 

  Our company requires deposits to ensure each customer is scheduled with the appropriate amount of time and commitment to complete their work. When a customer cancels service less than 24 hours before their appointment we are unable to schedule work for that day. Our company and employees lose  money due to this. The state of Florida does not require a refund of deposit if the customer cancels. The deposit coverd expenses incurred. In this instance, due to circumstances we agreed to refund part of the deposit. On the same day a route of refund was agreed upon Kimberly chose to file a complaint. We are a small business and cannot sustain competitive rates when customers expect people to work for free. Kimberly understood at the time of less than 24 hour cancelation reimbursement of the initial service call, equipment deposits, labor and delivery of materials would need to be repaid. It is in extremely poor judgment this complaint was filed. Our company was fully prepared to complete emergency service. Kimberly's actions not only hurt our business but other customers due to her blatant disregard for advanced scheduling. 

  Customer response

  06/17/2024

  Jessica and Vincent Briscoe were scheduled to close the pipe a month prior to the sewer overflow. If they had closed the pipe as originally scheduled, I would not of had to remediate the sewer issue at all. They informed me they have insurance for coverages and tif there were any issues, insurance would cover it. They promised if it was not my pipe, they had the resources to bill the actual responsible party of the service and I would recoup all of my money.  So the $2000 should be recouped to me since it was not my pipe. 1- They didnt close the pipe as promised and the sewer overflowed because of their negligence and 2- they collected $2000 for a service that they said they would help me recoup if the pipe belonged to someone else.There was never anything in writing stating that the deposit was nonrefundable. They agreed to refund the money when I told the the city fixed it. They are not refunding the money as retaliation for posting my experience.

  
  

  Thank you,

  ******************;
  

  Business response

  07/03/2024

  Date Sent: 10/16/2023 2:22:26 PM
  

  Our company policy requires a written estimate for all work that is beyond a service call and requires scheduling. Our company explicitly details requirements to schedule an appointment. Each customer is provided in writing the details of the work and the required deposit that is required to schedule the appointment. Each customer understands we will not set an appointment without the required deposit. Deposits are obtained to cover expenses such as but not limited to, initial appointment to evaluate work, labor, materials, fuel and expenses to obtain materials and reserve equipment.

  Regarding this complaint, the customer (********) canceled an emergency service appointment less than 24 hours prior to the start of her appointment. ******** understood prior to booking the appointment that we would be moving already scheduled appointments to accommodate her emergency requests. 

  Our company requires deposits to ensure each customer is scheduled with the appropriate amount of time and commitment to complete their work. When a customer cancels service less than 24 hours before their appointment we are unable to schedule work for that day. Our company and employees lose  money due to this. The state of ******* does not require a refund of deposit if the customer cancels. The deposit coverd expenses incurred. In this instance, due to circumstances we agreed to refund part of the deposit. On the same day a route of refund was agreed upon ******** chose to file a complaint. We are a small business and cannot sustain competitive rates when customers expect people to work for free. ******** understood at the time of less than 24 hour cancelation reimbursement of the initial service call, equipment deposits, labor and delivery of materials would need to be repaid. It is in extremely poor judgment this complaint was filed. Our company was fully prepared to complete emergency service. ********'s actions not only hurt our business but other customers due to her blatant disregard for advanced scheduling. 

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