ComplaintsforThrifty

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I bought my 2014 **** focus April 9th from thrifty car sales and within a week or 2 I brought my car there and told them it was having issues they said I only needed an oil change and thats wasnt the case I kept calling them for weeks and was going up there to tell them but I get Kept pushing me off until the 30 days so they couldnt fix it. I looked up my car through **** to see if I had any recalls I didnt but they had a customers support program for the transmission control module which they fixed for free but it still was issues so I brought it back now they are saying its a severe clutch shudder but the warranty expired and the payment is $3845.71 which is more than I even put down for the car. Im not the first ****** they have done this to as Ive found some people who went through them. This is unacceptable and for this to be my first car this is not how I expected my experience to be.

  Business response

  08/23/2024

  BBB Case #: 22177420 
  RR# or ***** NA 
  
  This is in response to Aclarionna ******. 
  
  We are sorry to hear of the issues with your new vehicle you purchased through Thrifty. So, we may get your concerns to the appropriate team, please email these concerns along with the city/state of the location you made the purchase through, your full name, and phone number to ***********************************  
  
  Thank you for contacting us. 
  

  Customer response

  09/01/2024

   
  Complaint: 22177420
  
  I am rejecting this response because:
  No one got back to me from that email they gave and thats not the company. Nothing is still going to be resolved.
  Sincerely,
  
  Aclarionna ******

  Business response

  09/01/2024

  BBB Case #: 22177420 
  RR# or ***** NA 
  
  Dear Ms. ********** style="color: rgb(0, 0, 0); font-family: proxima-nova, Verdana, sans-serif;">
  We are sorry to hear of the issues with your new vehicle you purchased through Thrifty. We understand that you want this matter to be resolved as soon as possible. To be further assisted, kindly contact our Rent2Buy Hertz Car Sales Department at **************. Monday - Friday 8:00am - 7:00pm, Saturday 8:00am - 4:00pm CST.

  Customer response

  09/05/2024

   
  Complaint: 22177420
  
  I am rejecting this response because:
  They are not answering and they arent the business who Im talking about.
  Sincerely,
  
  Aclarionna ******

  Business response

  09/23/2024

  Complaint ID: ********

   

  Please be advised Thrifty Car Sales is a separate entity and as such they handle their own complaints. Below is the contact information for the Thrifty Car Sales location. Please contact them directly for assistance.

  Thrifty Car Sales of **********
  Address: **************************************
  Hours: Open  Closes 7?PM
  Phone: **************

   

  Customer response

  09/25/2024

   
  Complaint: 22177420
  
  I am rejecting this response because:
  I contacted them the whole time since I bought the car before the 30 days and after. I would not be contacting yall if they resolved my issue.
  Sincerely,
  
  Aclarionna ******

  Business response

  09/27/2024

  Complaint id: ******** 
  We appreciate you allowing us this opportunity to review your concerns. 
  Unfortunately, Thrifty Car Sales is a separate entity, and they are the only ones to be able to assist with any issues with the vehicles sold by them.  
  Below is the contact information for the Thrifty Car Sales location. Please contact them directly for assistance. 
  Thrifty Car Sales of Sacramento 
  
  Address: *******************************************;
  
  Hours: Open Closes 7PM 
  
  Phone: ************** 
  Knowing that we take all our customers' concerns seriously, I want to thank you for letting us review and address them.     
  Kind regards     

  Customer response

  09/27/2024

   
  Complaint: 22177420
  
  I am rejecting this response because:
  Ive already tried contacting them multiple times and they arent doing anything or attempting they said it isnt their problem.
  Sincerely,
  
  Aclarionna ******

• Initial Complaint

  08/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  I rented a car through Thrifty Rent-A-Car, in November of 2023 and had included my spouse to the rental agreement as an additional driver which there was to be no charge for since he was a spouse. However, i was charged $200 extra including an extra rental day that was charged in error. After many calls I was able to reach the operations manager in order to receive a credit for the overcharges . *****, the operations manager sent me an email stating that he was crediting back $200.19, which was never received. I called them several times for months to inquire about the $200 credit, and still to this day have received nothing. I would like to receive the credit due for being overcharged. Complete lack of ethical business practice. Extremely disappointed.

  Business response

  08/08/2024

  BBB Case 22085526
  Rental Record 819761655
  
  
  This is in reference to ***** *****, 
  
  
  I apologize for any confusion. The reservation was booked and prepaid on Priceline which does not allow discount codes. In order to qualify for the *** benefits, the reservation has to be booked with the *** Club Code and the member's *** card presented at the time of rental. The additional driver must present their *** card as well.  Please see attachment from the Thrifty website.
  
  
  The rate you received for the Priceline rental is only for the days you booked. You may extend for extra days but they will not be at the original Priceline rate. When needing to extend, there is a phone number on the rental agreement for rental extensions which advises you of what the additional charges are. You may decline to extend at that time and return on the original return date. 
  
  
  Any refunds for this rental were applied as a goodwill gesture only. There are no additional funds owed for this rental or any additional refunds to be given. 
  
  
  Thank you for contacting us. 

  Customer response

  08/10/2024

   
  Complaint: 22085526
  
  I am rejecting this response because:
  The Priceline price and reservation was only for the first two days of that approximately two weeks that I had rented the car . After those two days, I paid the rate thats 50 charged having nothing to do with Priceline . Furthermore, I had brought my spouse in with me to the location when I added him to the rental car and he submitted his ID and we spoke to the clerk at the desk who told us that the spouse would not be charged to be on the rental agreement . That is why the operation manager has sent me the email. I had attached to this letter stating he was authorizing a $200 credit. Anything in reference to my Priceline reservation has nothing to do with my complaint. I would also like to add that I did show the representative met AAA card when I brought my spouse in to add him to the rental agreement as an additional driver.  
  Sincerely,
  
  ***** ******

  Business response

  08/13/2024

  BBB Case 22085526
  Rental Record Numbers 819761655
  
  This is in response to ***** ******,
  
  This rental has already been refunded. There are no additional refunds to be issued.
  
  Thank you for contacting us. 

  Customer response

  08/21/2024

   
  Complaint: 22085526
  
  I am sorry for the confusion. I am rejecting this response because your statement that all credits have been given is absolutely incorrect. The credit that was given was for the extra day that was charged an error. My issue is with the additional charge for My spouse when we came in to rent the car after our Priceline reservation and ended. As I stated before we came in, showed the Clerk our AAA cards, he went ahead and credited one day for the additional driver although the rest of the days were not credited. 
  For this reason, *****, your operations manager had sent me the email stating that he was crediting my credit card back for $200 which was the total of the additional charges that shouldve never been added to my rental invoice. 
  please see the attached email I received from your operations manager. he clearly stated that I would, Be receiving a credit. Hurts overcharged me for my spouse being additional driver with a AAA cards . I just want whats right and fair. This is unethical business practice. This is not fair to put your customers through this I paid you good hard earn money for the car rental.  Please give me my money back for the additional spouse driver in the amount of $200. Please, its only fair.  Please understand, we both came into the location. My spouse showed his drivers license, both of our AAA cards. There is no reason to deny me of a credit of $200. Please make it right.

  
  Sincerely,
  
  ***** ******

  Business response

  08/27/2024

  BBB Compliant: 22085526
  RR#: 819761655
  
  This is in response to a complaint filed by ***** ******.

  I apologize you have found the previous responses unsatisfactory. Upon further review of this complaint, we have found that a chargeback was issued through your credit card company on 1/8/24 for the amount of $243.49. As you have received previous refunds for this rental and the charges occurred, we do not deem any further adjustments needed for this rental.

  Thank you for contacting us. 

  Customer response

  09/06/2024

   
  Complaint: 22085526
  
  I am rejecting this response due to the fact that I have contacted my credit card company **********. They confirmed that a credit of $51.69 was received on the date you specified. Please see attached copy of the statement for the month specified. Therefore a credit of $191.80 still needs to be issued. Thank you in advance for your support in this matter. 
  
  Sincerely,
  
  ***** ******

  Business response

  09/10/2024

  BBB Case 22085526 
  RR No: 819761655 
  
  This is a response to ***** ******, 
  
  Our records show that you initiated a chargeback dispute with your bank which may have interefered with your refund if you have not received it. Please be advised you will need to close the chargeback dispute with your bank, otherwise the charges will be sent to Collections. 
  
  Thank you for contacting us. 
  

  Customer response

  09/11/2024

   
  Complaint: 22085526
  
  I am rejecting this response because in your previous letter you stated that a chargeback had been issued for $243.49 on 1/08/24 when of fact I have only been credited back $51.69 on 1/08/24. I will attach a copy of my credit card statement to back up with facts. I never received any other credit although I am still owed a credit of $191.80. I will also attach a letter I received from the manager at the Thrifty location assuring me that I would receive a credit of $200 for the my spouse being charged incorrectly. I have a letter stating that this extra charge would be corrected although it seems we are just going in circles. Therefore if you are unwilling to refund the over charged amount of $191.80, I would like to move forward to either mediation or small claims court.  I have enough proof to substitute my claim and will do all I can to stand for a rightful outcome.  Please let me know the appropriate address to send notice of filling in small claims court. Thank you so much for your time in this matter. 
  
  Sincerely,
  
  ***** ******

  Customer response

  10/06/2024

   
  Complaint: 22085526
  
  I am rejecting this response because: Thrifty operational manager, *****, promised me a refund of $200.19 (please see attached email from *****).

  Thrifty successfully refunded $51.69 in January 2024 (please see attached credit one statement for credit).

  Therefore, Thrifty still owes me a balance refund of $148.50. 
  
  Sincerely,
  
  ***** ******

  Business response

  10/07/2024

  BBB Case 22085526 
  RR No: 819761655 
  
  This is a response to Grace ********************** previously stated, as you have received previous refunds for this rental and the charges occurred, we do not deem any further adjustments needed for this rental. Please note that as your chargeback dispute was waived, you received a credit of $83.49 from your bank that will not be sent to Collections. 
  
  Thank you for contacting us. 

  Customer response

  10/09/2024

   
  Complaint: 22085526
  
  I am rejecting this response because: you are incorrect. 
  The only credit I received was a partial refund of $51.69. 
  I have attached as many of my credit card statements as I was allotted to prove that fact. 
  Additionally, the total refund due is $200.19. 
  *****, your operations manager promised by email, a refund in the amount of of $200.19. There is nothing hindering your effort to honor the promise to refund the incorrect charges for my spouse as additional driver as a AAA member. See attached email. 
  Please follow thru with the promise to refund inaccurate charges. Thank you so much. 
  
  Sincerely,
  
  ***** ******

  Business response

  10/15/2024

  BBB Complaint # ********
  
  RR # *********
  
  
  We have received your recent inquiry and would like to offer our sincere apologies for any inconvenience you may have experienced. Our records indicate that the total charges, including the additional driver fee, amounted to $683.49. However, we only received a payment of $440.00, resulting in a remaining balance owed to ***** of $243.49. On 01/23/24, the additional driver fee of $160.00 was adjusted from the outstanding balance. Subsequently, on 03/27/24, the remaining balance of $83.49 was cleared. Based on this information, no further adjustments are necessary.

  Customer response

  10/16/2024

   
  Complaint: 22085526
  
  I am rejecting this response because:
  You did not refund the amount you specified. To prove that fact I attached all the credit card statements for several months with my last submitted statement.
  Additionally, I sent the email I received from your operations Manager promising a refund of $200.16, because I was incorrectly charged. 
  Please refund the correct amount of $148.50. 
  Sincerely,
  
  ***** ******

• Initial Complaint

  06/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I rent a car 6/25-6/27 rental agreement number *********. I returned the car 6/27 and was told the leave the keys in the car and i would get an email shortly. I have not gotten the email.. how ever i have been getting charged $100 a day since then. The call center says" its says you didnt renturn the car there is nothing we can do" then hangs up. can get no answers and keep getting charges. so we are at $560 in credit card holds currently and going up daily with no end in sight for a $160 rental.

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reserved a car through thrifty online. I called and went over the details before I picked up the car. I was told I would be charged ****** as a deposit to a master card. I was told that when I returned the car I could use my debit card or pay cash. The customer service agent knew I was renting the car at the airport in ************, ***********. When I got to thrifty to pick up the car I was told something totally different. Even though I have full coverage insurance I had to take Thrifty's insurance to rent the car. I was charged for prepaid fuel which I turned down. I was never asked about the tolls if I wanted to pay them myself. Because I was paying it with my debit card I had no choice but to purchase Thrifty's car insurance. I was told that Puerto Rico made up there own rules. They didn't have to follow corporates rules. They were rude and nasty. My reservation went from ******* and some change plus additional driver fee to *******. When I called customer service to file claim they told me this time that ************ was a country and they didn't have to follow the rules. ***************** needs to tell people that before they rent the car. I would never have rented it if known they made they own rules. I went by the information I was given by customer service when I went over the reservation. I felt decived. When I called customer service they said that yes they can make their own rules because they are international. Why didn't the customer service rep tell me this when I first made my reservation. If I would had known that there was the possibility of having to pay more because it was an international rental company I would had chosen another rental company. By the way, *********** is a territory of the U.S., if I don't need a passport to go in to the island why would I consider that an international rental company. Please instruct your agents that *********** is not a country but an island.

  Business response

  06/30/2024

  RE: BBB Complaint # ********
  RR # Y65382155

  Dear **************, 

  Thank you for reaching out to us regarding your complaint over coverages in ************ Loss Damage Waiver (LDW) coverage is optional only when presenting a major credit card that extends protection to ***********, or the renter presents evidence of personal insurance coverages at the rental counter. Personal insurance must be accompanied by a letter stating that the customers insurance policy will cover the ********************** car in ***********. All credit card coverage and insurances are subject to verification and acceptance at rental counter. If neither stipulation is met, the customer will be required to purchase LDW at a rate of $14.95USD per day with deductibles up to $1,000.00 or $19.95 USD per day with $0.00 deductible. Thrifty does not accept insurance coverages purchased on
  Third Party Websites. All credit cards and insurances are subject to verification and acceptance at rental counter. If neither stipulation is met - customer will be required to purchase Ldw. Third Pary Liability is optional, if Ldw is declined, coverage is Mandatory and customer would be responsible for the full value of the vehicle. I understand your frustration regarding the necessity to purchase these coverages, however the coverage you had provided was not able to be accepted.

  Customer response

  07/02/2024

   
  Complaint: 21910153
  
  I am rejecting this response because:

  I read the repose from Thrifty. I was never told any of the that information.  When I got to the counter and handed credit card to the agent and started to give him my insurance card, I was stopped at that time I was told I had no choice but to purchase your insurance. As I stated in my complaint from the time, I got to counter nothing was as I was told my your customer service agent.  I booked the car online and then went over the reservation with customer service.  I was told at the counter that they are *********** they can do whatever they wanted.  They were a franchise.  When I called  back to customer service, I was told something totally different from my first conversation.  ********** your customer service new I was renting a car in ************  I felt like once I had the car the your customer service was not helpful. I thought even franchises had to go by Thrifty's rules and regulations. I went from 1302. Plus additional driver  to 2190. I was charged for prepaid fuel  which I returned the  car full. I was never asked if I wanted  to  pay my own tolls. I was never given any information.  I was told that they were *********** they could do whatever  they wanted and basically they didn't have to follow corporates rules.  They could  charge  me whatever  they wanted. 

   

  
  
  Sincerely,
  
  ***************************

  Business response

  07/04/2024

  Complaint ID: ********

  RR#: Y65382155

   

  As we are unable to substantiate a verbal conversation at the rental counter, we must rely on the terms and conditions outlined in your emailed rental confirmation and the signed rental agreement. As you signed and agreed to the charges, we respectfully decline your request for a refund. Although the resolution is not what you preferred, no additional action is warranted.??We regret we are unable to fulfill your expectations in this instance.?? 
  

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  i made a reservation with thrifty car rental on 1/17/2024 for 6/15/2024 at *************** (confirmation #Kto get 74009007F9). i canceled that reservation on 5/13 and received cancelation confirmation that day. my confirmation email included the number ************ for cancelation purposes, a number i have contacted 6 times to ask about my refund. in each instance, i have been told the refund has been sent to Mastercard for processing. however, MC has not received any such request and i just verified this with MC. the thrifty representatives with whom i spoke were evasive and not helpful. i went online to get thrifty's customer service number but the automation process would not allow me to speak to a representative and the various prompts were not helpful. at this point, i have no other option but to seek your help.

  Business response

  06/30/2024

  BBB Complaint# ********

  Reservation# K74009007F9

  This is in response to *******************. 

  After further review, the customer is not due a refund. Our cancellation policy is as follows: If a reservation was canceled within the same calendar day of when the rental was booked a full refund is allowed with no fees. If a reservation is canceled after the calendar day of when the rental was booked, there is no refund of charges and the customer is charged the full prepay amount. 

  Thank you for reaching out. 

• Initial Complaint

  06/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Thrifty's business model is to upcharge and scam customers into paying more than they were quoted. We rented a car in ***** from 2-16-24 to 2-19-24. When we signed out the rental, we were asked if we wanted Loss Damage Waiver; we declined because we already have this coverage through our insurance. Thrifty's employee had us sign on an electronic signature pad which did not show itemized charges. Once we saw the printed bill and asked the manager to remove the $139.96 charge that we verbally declined, she said she was unable to because we signed. We have spoken and emailed with multiple Thrifty customer service representatives who said they are unable to help. I have also been communicating with other Thrifty customers via social media and many have very similar stories - Thrifty adds charges that customers did not accept and then refuses to remove them. We have never encountered such a deceitful business operation. Thrifty should be shut down!

  Business response

  06/30/2024

  RE: BBB Complaint #********
  RR # 967664036
  
  Dear *************************, 
  Thank you for reaching out to us regarding your concerns over your recent rental bill. I have reviewed and attached your signed rental agreement. On page 1 you did agree and accept the Loss Damage Waiver.  As we were not present for the conversation between you and our representative, we must rely on the documentation available. With respect, the signed rental contract is a legally binding document. It is the customers responsibility to review the terms of this documentation before departing the rental facility in order to ensure the terms of the contract are correct. In accordance with the Signed Rental Agreement the charges are valid, and no adjustment is warranted. I do understand this is not the outcome for which you had hoped, however, based on our thorough review of the matter no adjustment is warranted. 

  Customer response

  07/01/2024

   
  Complaint: 21909296
  
  I am rejecting this response because:

  Your counter rep asked us if we wanted LDW, and we verbally declined.  Following that, we signed the small signature pad that made no mention of LDW, whatsoever.  The printed copy of the contract was our first opportunity to catch the fact that your counter rep added LDW against our instructions.  However, this opportunity is very brief due to the fact that your Miami Airport procedure is for customers to immediately hand over this contract to your lot attendees while they wait (two hours in our case) for a reserved rental car to become available.  The contract isn't returned to the customer until the keys to the ********************** are handed to them.  We caught the erroneous LDW charge at this point, but were instructed by your lot attendee this could only be fixed by calling the ***** number on the rental agreement.  We did just that, and after being bounced around for another two hours, we were told over the phone that this could only be fixed by your counter team when we returned the vehicle.  It is clear that your scheme is to add this coverage to all of your customers' contracts, employ tactics that reduce their ability to discover this, and give false information to the customers who do catch it, such that they leave the lot and are contractually stuck paying for LDW they didn't want (and made clear to you every step of the way).  You all should be ashamed of yourselves.
  
  Sincerely,
  
  *******************************

  Business response

  07/05/2024

  BBB Complaint: 21909296
  Rental Record: 967664036
  
  This is in response to ***********************************.
  
  Thank you for reaching back out to and allowing us to address your concerns. 
  
  We appreciate your patience while we reviewed the matter concerning the charges related to the lost damage waiver. As we are unable to substantiate any conversations that *** have taken place at the rental counter, our refund policy is strictly based on the documentation provided during the rental process. According to our records, the signed rental agreement acknowledges and accepts the charges for the lost damage waiver.
  
  However, upon further review we have decided to make an adjustment as a one-time courtesy and gesture of goodwill regarding the lost damage waiver charges. Please note that this refund will not reflect on your account as the transaction has already been disputed with your bank and the funds have subsequently been returned to you.
  
  Best Regards.
  

  Customer response

  07/08/2024

   
  Complaint: 21909296
  
  I am rejecting this response because:

  Thrifty's business model is to upcharge and scam customers into paying more than they were quoted. We rented a car in ***** from 2-16-24 to 2-19-24. When we signed out the rental, we were asked if we wanted Loss Damage Waiver; we declined because we already have this coverage through our insurance. Thrifty's employee had us sign on an electronic signature pad which did not show itemized charges. Once we saw the printed bill and asked the manager to remove the $139.96 charge that we verbally declined, she said she was unable to because we signed. We have spoken and emailed with multiple Thrifty customer service representatives who said they are unable to help. I have also been communicating with other Thrifty customers via social media and many have very similar stories - Thrifty adds charges that customers did not accept and then refuses to remove them. We have never encountered such a deceitful business operation. Thrifty should be shut down!
  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Rental agreement ********* Original contract was for a Malibu from 5/23/24 -5/27/24 for $418.40 from *******************. Thrifty located @*************************************** The mistake I made was not to verify the car model on my original receipt. It said ****** when I was actually given a Malibu. On 5/25/24(while I still had the Malibu) They charged me $1327.07 for a Altima for 2 days saying thank you for returning the car. That receipt was emailed to me on 5/25/24 saying I returned the car with ***** miles and that I took it out with ***** miles. BUT my original receipt says I took an ****** leaving with 423 miles on 5/23/24. All this proves is the transaction is all wrong. I actually rented a Malibu for 4 days for $418.40 which I returned on 5/27 at 3:03pm. I tried to wait to correct the billing issue but I had to leave due to my flight. They assured me it would be taken care of. I have been calling and calling and emailing and emailing and all they can say is they see nothing wrong and that everything is accurate. I am being charged for a car that I did not take and for a time frame I did not agree to. $1327.07 for an Altima! For 2 days! Instead of $426.75 for a Malibu which I did have. Even the credit card company has been unwilling to hear my side stating the rental car companies know what they are doing. I really need some help here. Thanks so much. Thrifty should not be able to operate with such impunity. They need to be audited because no doubt they are robbing people. How difficult it is to talk to someone and actually get an answer. How many people have given up and not gone this far leaving a billion dollar corporation robbing hard working people. This is the first time I have had to contact the BBB. Thank you, again!

  Business response

  06/30/2024

  RE: BBB Complaint # ********
  
  Dear **************,

  Thank you for taking the time to reach out to us today regarding this matter. I am sorry to hear this matter has not been resolved. I am happy to help. When you were on rent with the Malibu, do you have the license plate number for the vehicle? I do believe this is an issue that does require attention and correction, however I need to verify all information before I am able to make any adjustments. Thank you!

  Customer response

  07/01/2024

   
  Complaint: 21908047
  
  Thank you for trying to help. Unfortunately I did not take a picture of the license plate since upon returning the vehicle the agents said they would take care of the incorrect charge once this vehicle was processed and usually I trust businesses to do right by the customer. The only picture I have is of the dash which I took the moment I arrived. Youll see a couple things. 

  1. Mileage on return was 753 miles. 
  2. GPS on the radio shows me arriving at *************************************** at 3:06pm. 
  3. Picture was taken at 3:03pm on 5/27/24. 
  4. Steering wheel has a ***** logo. 
  

  Please review the surveillance and you will see the gold ***** Malibu being returned at that time, and a family of 5 departing from the vehicle. ***** see me go back to the counter inside shortly after trying to get this rectified. ***** see me go to the corner office also pleading my case about being charged for the wrong car. 
  I wanted to wait to clear it up but I had a flight to catch. Thrifty associates assured me this wouldve been taken care of. 
  

  Please check the cameras. I can assure you that will prove what I have been saying. 
  
  Sincerely,
  
  ***********************

  Business response

  07/10/2024

  Complaint ID: ********

  RR#: 150131833

   

  Please accept our sincere apology for the error related to the rental. A review of our records indicates there was a chargeback received from your financial institution. Our ********************** advised your financial institution that they would accept a chargeback for the amount of $1,117.55 on 06/21/24. As they chargeback was accepted, you will receive the refund from your financial institution. Again, we apologize for any inconvenience caused. 

  Customer response

  07/18/2024

   
  Complaint: 21908047
  
  I am rejecting this response because:

  Macys Has no record of such agreement and states thrifty needs to issue a refund to my card. I am caught in the middle between Macys and Thrifty and no one wants to take accountability and make this right. I simply need what was taken from me unjustly. Thrifty needs to issue a refund for the amount they agreed to, $1117.55  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When going to return my vehicle I googled the location to put in my GPS saw the bad reviews and was thankful I had a good experience with Thrifty but was I wrong. The ************* location closes at 7pm and I pulled up at 638pm after just filling up the tank at ******* one exit from the airport. A guy comes from inside looks at the vehicle, to include the gas gauge, and says everything looks good just leave the keys in it and Im good to go but I hand him the keys due to him standing in the door of the car. He tells me I will receive my receipt in my email. To my disbelief, when I go to board my plane I see my thrifty receipt stating Ive been charged $106 for gas.

  Business response

  06/29/2024

  RE: BBB Complaint # ********
  RR# 164128576
  
  Dear ****************, 
  Thank you for reaching out to us today regarding your billing complaint. I am happy to assist. I have issued a refund of $119.59 back to the card we have on file. You can expect to see the refund in your account in 5-7 business days and may view an updated reviept on our website in 3 days. I appreciate you bringing this matter to our attention for corrective action. Have a great weekend! 

• Initial Complaint

  06/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was recently overcharged for a car rental and am requesting a refund for the $647 discrepancy (Record *********). I was charged $1,798 instead of $1,151 due to an incorrect rate change when returning the vehicle. I spoke to several employees at the Thrifty location who recognized the error, could see the correct rate on their computers, but were unsuccessful at correcting it. I was promised an email later that day with the correct receipt and charges, but that was never received. I completed a Survey on Thrifty.com and received an email from the Ops Manager. I answered her question but have not heard back in several days.Further details:- Original Rental Agreement was $754 for a 3 week, 1 day rental from 05/16 to 06/06/24 (Rec: *********)- On 06/04/24, the rental was extended for 2 weeks via Thrifty.com. The new total was $1,151 ($249 per extra week). I agreed and accepted this amount.- Upon returning car, the amount was overcharged. - Receipt incorrectly indicates that the rate changed because the car was not returned on 06/20/24 by 19:00. However, it was returned on-time and according to all ****************** and published policies.- Two customer service agents at the location, **** and *****, could see the correct amount on their computer screens, but it increased when they processed the charge. They provided the printed receipt, annotated a description of the error (with their employee number) and directed me to speak to a Sales Manager at the Main Counter.- At Main Counter, *** checked his computer, but was also unable to rectify the amount - *** phoned his manager, who was unable to rectify it at that time. I was promised an email later that day with the correct receipt/charges. This was not received.- After completing a Customer Survey, I received an email from ********* (Ops Manager). She asked if the extension was handled via an agent and I responded that it was handled via Thrifty.com - As of 06/25 I have not received a reply or resolution

  Business response

  07/01/2024

  BBB Complaint: 21900175

  RR# 146544300

  This is in response to ************************************* complaint. I apologize for the inconvenience this may have caused you.  Our rental extension system clearly states you extended this to return on 06/20/24 at the rate of $182.00 per week less 15% discount. I'm not sure what happened upon return. I have corrected the rate.  Please allow 5 to 7 business days for the refund to post to your billed credit card in the amount of $647.12.

  Thank you for contacting us.

  Customer response

  07/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I booked a rental car from the ***************** from Thrifty through Expedia online. I was quoted a price of $290. I had the car from 2/16 until 2/21. *** car was returned early at the airport drop-off with no person present. *** receipt and charge to my credit card was $780.02 with no explanation. ***re were no fuel charges (car was returned full) and no damage to the vehicle. I only drove the car for 92 miles. *** price just changed without explanation. I have reached to Thrify online and via email and have not received a response. I made a decision to rent a car instead of using ride share based upon the price quoted on the website. If it was $780 I would not have rented. I believe I should pay something close to the original price I was quoted.

  Business response

  07/02/2024

  BBB Case 21898027

  Rental Record 163161773

  This is in response to *********************************, 

  You can expect to see a refund in the amount of $489.92 post on the billed credit card within the next 7 business days. I apologize for any inconvenience. 

  Thank you for contacting us. 

   

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩