ComplaintsforHoffman's Chocolates
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Complaint Details
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Initial Complaint
04/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchase chocolate pretzels didn’t leave property they were stale and smelled like chemicals. I want my 10.95 back plus tax ( purchased a total of $106)Business response
05/13/2022
Dear BBB,
The reason for the late response is that person that the email was addressed to no longer works for our company.
We reached out to ****************** by phone and left her a message the day after she made her purchase. We offered a full refund or replacement, and she chose to not respond to our message with her preference. To this day we are still waiting for ****************** to contact us and let us know if she would like a refund or replacement.
Regards,
***************************
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Contact Information
201 E Las Olas Blvd Ste 1900
Fort Lauderdale, FL 33301-4442
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.