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Complaint Details
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Initial Complaint
04/06/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
7/2018 I signed a 12 month contract with 5 seat (account) minimum, set to auto-adjust as seats were added/removed.11/2021 stopped using service, kept 1 seat active expecting account to drop to 1 seat, as contract had expired.$980 being charged monthly since. I've withdrawn consent to debit my account in writing, but they're ignoring that. Contacted company who told me that we were under contract (which I've attached) for 20 seat minimum until 10/2022 and will not stop withdrawing monthly. However, I am the only authorized signatory, and the contract was signed by a random unauthorized employee. I would think that makes the contract invalid. I don't know if the fact that we've gone out of business negates a contract, but we have. Also, as the (invalid) contract I've attached states, the initial term would have been 12 months, ending in 10/2020. I've contacted them numerous times. The first time I spoke with *************************, who said that it was obvious that I wouldn't have dropped down to one active account and expected to pay $1000, so I "obviously didn't know about the contract. It shouldn't be a problem getting you out of this." Two days later he sent an email saying "We've found that the contract is binding." They won't even give an explanation as to how. The last time I emailed them, pointing out that their invalid contract had expired, was 12 days ago, and they've stopped responding altogether.Thank you for your time.
Business response
05/10/2022
The Consumer entered into a binding contract, that auto-renews as explained in the Terms of Service. CentralReach is enforcing the binding agreement between the parties.
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.