Business ProfileforConnect Credit Union

I called connect credit union and the representative that answered was very disrespectful. His name is ***********************************. I explained to ******* that the atm did not give me the funds I attempted to withdraw even though it is reflected on my online banking as a debit. I verified myself, the amount, the location of the atm. I voluntarily gave the number for customer service on the atm who I spoke to the night before when this mishap took place. The representative wanted to know the company name. I told the agent I did not have it. He then replied You did not hear the companys name when you called? I explained to ******* that I volunteered to give the number to assist in the process. The bank would be able to resolve the matter not only from their resources (I am not the first person this happened to Im sure) and the information I provided. The representative replied, I am not doing this with you and placed me on hold. When he returned to the line he said nothing and I had to say hello. I told him that I was recording the call ( my partner was actually) and writing a review the same time. He then proceeded to tell me the course of action. I would be sent a form via email (docusign) and then return it so they can work on it. Thank asked *******, What is the estimated time frame in these instances? And s it 30, 45, 60 or 90 days. ******* kept repeating for me to complete the form. I had to explain that banking institutions usually provide that information to the customer. After two attempts of trying to get that information. He placed me on hold and the returned to the line. He said a temporary credit would be issued in 24 hours and the issue is resolved resolved typically in 60 days. Now why did I have to pull teeth to get a response. Why did I have to be disrespected. For this rep to be comfortable on a so called recorded line of the bank to speak to a customer in this manner, it clearly shows this was not his first time. This is unacceptable!