Customer ReviewsforBrandsMart USA

The worst, I paid for the 4 year extended plan, well the refrigerator lasted a little over a year. We've called brandsmart over and over, keep getting hung up on. Finally got someone out here 2 weeks after it stopped working, he said he would have to order the part. Tomorrow will be 3 weeks without a refrigerator and no sign of the replacement part or the repairman. Went to brandsmart and got a cold reception and no help. Never again. Do not trust these people, $250 for the extended warranty and they could care less.

Hi what a disaster brandsmart warranty is,I bought a ** washing machine broke more than twice,the first time they fix ,the second time never shows,they keep saying a need a part the when I call the second time the technician was sick,never get back toe and I have a disabled son with incontinence and I need my washing machine they don't care about the customer they only care about your money please never buy anything from this people you will be very unhappy

Awful! Beware! On 6/30/24 I stopped into Brandsmart-Kennesaw GA for **************** Appliance rep. (A) was helpful, & friendly. I found a set $1900. & purchased them that evening with the understanding that the set would be delivered 7/10/24. On 7/9/24 at 9:25pm/5 min. before closing of the store the evening prior to my delivery date I get a call from '*****',/store manager-(what a joke), whom states that they only have a washer for me & the dryer on back order. I first asked ************** why would I be called 5 minutes before the store to be closed the day before delivery. ************** was very aloof & dismissive & came across as I just need to know type of attitude. I told him that I needed more time to decide. Next morning a female called asking if I wanted the washer to be on the truck for days delivery. I replied no, I later called the store at 10am upon them opening to speak with the sales person Mr. (A) to refund my Amex card. I called but Mr. (A) was not there, I called a second time & had to ask the rep. whom answered if he could help me with refunding my card. He began to speak with someone in the background & gave me the name *****. The person in the background said "don't give my name out". He transferred me to customer service where I spoke with a female rep. who was helpful, however, after a few minutes ************** barged back on the call & informed me that he could not refund my amex card until making sure that the washer that was on the truck is returned & that would not happen until after 7pm . I called back at 7:30pm & unfortunately got ahold of another not so helpful rep. and was told that ************** was not currently at the store. After handing up I called back to see if I could get someone else in customer service, which I did, she listened to me, called the warehouse to check to see if the washer was returned & got a hold of *****/manager currently at the store who was able to refund my card while providing a gracious apology on behalf of the store.

Please be careful with Brandsmart I went and buy a electric bike same day I went back to return it and I was charged 20% of restocking fee, I don't know why if the bike was the same package I just had it for two to three hours and also the bike has a problem with the speed it was not working correctly it cost me $400 and I received back $315. They said their return policy was 0 days so I went back the same day but yes they charge me $84.00 for re-stocking I will never going back to Brandsmart.

If I could rate them ZERO stars I would. While the prices are great, their customer service practices are abysmal. I made a purchase of a stove on their website. The delivery date was set for a week after the purchase date. On the given day, I waited for over half the day with no contact from them. When I called to find out what was going on ( the delivery window had passed) I was informed that the item was out of stock. Are you kidding me?!!! No one bothered to contact me to let me know this. After demanding to speak with a manager, I was told by him that they would transfer one up from ******* (I am in *******) but it would take another week. On the next given delivery day I called to confirm delivery only to find out that they would not be delivering until the following day. When the delivery finally made it to my home, the supposed delivery/installation crew claimed they could not install it because they were unable to unhook the old stove. Left the new stove sitting in my dining room. I ended up paying someone else to install the new stove. It took less than 5 minutes for them to do so. I called Brandsmart back to find out when they would be picking up the stove that I PAID to have hauled away. Today they came to pick up the old stove only to inform me that they would not be taking it because it was "old and dirty." I have now been sitting on hold with Brandsmart for the past *************************************************** this situation. Never do business with these people if you value your sanity.