Customer ReviewsforAllure Party Rentals LLC

Im an event planner and I hired them in April for my moms wedding and the lady was absolutely super rude, unkind, and unprofessional. She calls you last minute when the delivery and pickup is happening on what day or time works best for them, and could not accommodate any of my requests and times I needed. More time and an agreement on delivery and pickup days/times is important to ensure customer satisfaction. Everyone has different schedules. Especially if its on a week day during working hours. People have jobs and she makes you be there to sign during delivery. Never working with them again and do not recommend.

After months of planning, delivered the wrong couch for an event and then was not responsive to attempts to issue refund. Buyer beware they will try to scam you as a customer and then completely ignore your request for weeks.

If I could give zero stars I would. Absolutely the WORST experience I have ever had. I used this company for the rentals of my wedding this past weekend and it was a huge mistake. I paid extra for specific delivery and pick up. My delivery was supposed to be between noon and 2pm. The delivery driver called me and said that he was really busy and wasn’t able to deliver at my specific time. After speaking to someone in the office and explaining that I paid extra because it had to be set up at the venue the day before, I was told that the owner of the company called the delivery driver and that they would turn the truck around and be delivering shortly. She ensured me that it was being taken care of and that I don’t need to worry about anything at all. Well, I waited at my venue ALL day. The delivery driver and the office stopped answering all of my calls. They never returned my messages and they didn’t deliver until 9:00pm. My own mother had to miss my rehearsal dinner because she was waiting for the tables and chairs to be delivered. After the dinner we went back to the venue to help set everything up and none of the silverware, water goblets, or champagne glasses matched. It looked like the company went to a thrift shop and picked up a bunch of random items. The chairs were FILTHY. I had guest who had black all over their clothes. Unfortunately the nightmare doesn’t end there. The pickup was Sunday the day after the wedding. I arrived at the venue to see the workers just sitting in the truck. Even though everything was accessible for them to pick up. I asked how long they had been there and I was told an hour. So I responded you’ve just been sitting in your truck doing nothing for an hour? Then he told me that they came and had to leave and come back. So I responded with then you haven’t been here for an hour. No one called to tell me they were on the way to pick up the items. Then they made us help load the items into their truck. Do not use this company.