ComplaintsforVacation Village Resorts

Vacation Rentals

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Initial Complaint
11/04/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
**** ********* , ***** ******* ********************************************************************************** ******************** 11/4/2024 Better Business Bureau ******************************************** Complaint Regarding Misleading Timeshare Purchase To Whom It May Concern,I am writing to file a formal complaint against Vacation Village Resort regarding a timeshare contract that I entered into under misleading circumstances when I was 18 years old. I did not have a full understanding of what I was committing to, and my stepmother, who co-signed the agreement, does not speak English. We both relied on the information provided by the sales representatives, who failed to disclose critical details of the *********** the time of the purchase, I was unfamiliar with financial contracts and trusted that the company would guide us responsibly. However, the high-pressure tactics used in the sales process left us feeling misled and unprepared to handle the financial obligations associated with this timeshare. Key terms and potential costs were not thoroughly explained, and despite our best efforts to communicate, the language barrier made it difficult for my stepmother to understand any part of the agreement.For years now, we have been making payments for this timeshare, including significant maintenance fees. Despite these ongoing expenses, we are no longer able to sustain the financial burden that this contract imposes. Attempts to resolve these issues directly with Vacation Village Resort and have been unsuccessful.We believe the companys actions were unfair, and we are seeking assistance to resolve this matter fairly. Specifically, we would appreciate guidance on either voiding the contract or obtaining fair compensation for the misrepresentation.Thank you for your attention to this matter. We hope that the BBB can help us reach a resolution.Sincerely,**** *********
Business response
11/05/2024
To whom it may concern:

We have reviewed the Consumers communication via the Better Business Bureau platform and the allegations contained therein. Please be advised the that Consumers entered into the purchase of their Vacation Ownership on July 27, 2020, and three (3)owners are: **** ********* (age 54 at the time of purchase), Eril Rdgardo ********* ****** (age 22 at the time of purchase; not *************** the Complaint) and ***** *** ******* (age 45 at the time of purchase). We deny all of the allegations that are now being made by Consumer. All of the terms, fees and costs associated with the purchase were documented in writing for mutual protection.

We stand firm in our position of no wrongdoing. If Consumer would like any guidance in utilizing and enjoying their Vacation Ownership, they may contact our **************************** toll free at ************** or by email at: Concierge@VacationVillageResorts.com.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST. Alternatively, if Consumer would like to continue their communication on this matter, Consumer may send their written communication to the undersigned by mail at *********************************************************** or by email at: ************************************

We are committed to providing great customer services and assisting all owners to realize the full benefits of their Vacation Ownership. If Consumer would like any assistance, we welcome the opportunity to assist Consumer directly; no further communication will be issued on this platform.

Sincerely,
**** B. ****
Corporate Relations Manager
Vacation Village Resorts
********************************************************************************************************************
Email at: ****************************************************************

Contract #*******
**** *********, Eril Rdgardo ********* ****** and ***** *** *******
************************************************
Daytime Phone: **************
E-mail: *******************************
Customer response
11/05/2024

Complaint: 22513818

I am rejecting this response because:

Sincerely,

**** *********,
11/5/2024

**** B. ****
Corporate Relations Manager
Vacation Village Resorts
********************************
*************************

Dear Ms. ********************** you for getting back to us regarding our complaint with the Better Business Bureau. Id like to clarify a few things and explain our concerns a bit further.

While there was an error about my age in the initial message, the main issue remains the same: when we signed up for this timeshare, we didnt fully understand what we were getting into. The sales environment was very high-pressure, and key details werent clearly explained, especially since my stepmother doesnt speak English. She couldnt fully understand the terms, which made it hard for the three of us to make an informed decision.

Weve made all payments over the years, including maintenance fees, but these have become more than we can handle financially. Although we appreciate the offer to help us use the vacation ownership, our real concern now is the financial strain. Wed like to discuss options to either end or release us from this contract, as we cant manage the costs any longer.

Wed appreciate any assistance you can provide in finding a fair way forward. Thank you for your time, and were hoping to work this out directly.

Best regards,
**** *********.
Initial Complaint
10/23/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to formally file a complaint against Vacation Village regarding the misleading nature of the timeshare sales process and the undue hardship it has caused my family and me. The buying process was very quick, and we made ***** decisions based on misrepresentations made during the sales presentation. We were misled about how easy it would be to use the timeshare and the number of properties available near us.Unfortunately, we have used the timeshare very little, and the likelihood of using it in the future is slim to none. I am now 89 years old, and in April 2019, I suffered a stroke, leaving me unable to travel as much as I did ********* make matters worse, my family has also been impacted by tragic circumstances. Both of my daughters, ***** and ********, lost their husbands in 2019, which has significantly affected their financial situations. Being responsible for the maintenance fees and taxes associated with the ********* has placed a tremendous burden on all three of us, causing financial hardship that we can no longer bear.We are seeking immediate assistance in releasing us from this timeshare burden. It is no longer feasible for us to keep up with the fees and taxes, and we would appreciate any options available for a resolution.Thank you for your attention to this matter. We hope for a swift response and resolution.
Business response
11/04/2024
To whom it may concern:

We have reviewed the Consumers communication via the Better Business Bureauplatform and the allegations contained therein. We have also reviewed the communication history and ownership information that we have on file regarding the vacation ownership at issue. Please be advised that Developer denies the severely untimely and baseless allegations that are now being made by Consumer.Consumer entered into an agreement with Developer to purchase their Vacation Ownership on or about June 14, 2011 this was more than thirteen (13) years ago. Making these allegations after more than a decade of ownership seems quite unreasonable.
That said, Consumer no longer has any financial obligation to Developer. Therefore, if Consumer would like to further discuss their desire to relinquish their Vacation Ownership, they must direct their communication directly to the Association for which they have an ongoing obligation for maintenance fees and property taxes. The Association works with owners that are facing financial, medical, or physical hardships and Consumer may be eligible for hardship consideration. Although the Association is not obligated to accept the transfer of any owner's vacation ownership, they do work with owners facing hardships on a case-by-case basis. If Consumer is able to provide adequate proof of a hardship, the Association may offer payment options for maintenance fees and/or agree to accept the transfer of ownership and title of the Vacation Ownership.

The Associations contact information is as follows:
Vacation Village at **************************
Attn: Owners Resolutions Dept.
****************************************;
****************
Email: **********************************************************************

If there is anything that we can do to assist Consumer in keeping, maintaining and enjoying their Vacation Ownership, they may contact our **************************** directly. Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: **************************************************************.

No further communication will be issued on this platform.
Sincerely,
**** ****
Corporate Relations Manager
Vacation Village Resorts
********************************
***********************************;
Tel: *********************
Fax: ************
Email: ****************************************************************
Customer Information:
Contract No. ****** spi No. 740498
***** *********
, OK 73055
Daytime Phone: ************
E-mail: ****************************************
Initial Complaint
10/23/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear BBB,I am writing to formally file a complaint against Vacation Village Berkshires regarding my timeshare purchase from around 2006. During the presentation, I felt rushed and pressured into signing the contract. The representative made me feel guilty about my previous employment with ***********, stating that GE ruined the town of **********, *************, where the timeshare is located. This was not only unprofessional but also irrelevant to my decision-making process.I was not adequately informed about the long-term implications of the contract. I was never made aware of the rescission period until after the presentation. Instead, I was told that the contract was ironclad and could not be canceled. This lack of clarity has left me feeling misled, as I believe Vacation Village ********** failed to provide critical information during the sales process.While my timeshare contract is fully paid off, the maintenance fees continue to rise each year, making it increasingly difficult for me to keep up with these costs as a retiree. Additionally, I am facing significant financial distress with multiple insurance issues weighing heavily on me. This situation has made managing the timeshare even more challenging.Therefore, I am requesting the cancellation of my timeshare contract. This experience has been a nightmare, and I feel I was treated poorly during the sales process due to my previous employment with ***************I appreciate your attention to this matter and look forward to your assistance in resolving this issue.Sincerely,**** ********
Business response
11/04/2024
To whom it may concern:

We have reviewed the Consumers communication via the Better Business Bureauplatform and the allegations contained therein. We have also reviewed the communication history and ownership information that we have on file regarding the vacation ownership at issue. Please be advised that Developer denies all of the false, baseless and severely untimely allegations that are now being made.
Consumer entered into an agreement with Developer to purchase their Vacation Ownership which took place on September 9, 2008 not around ***************** Consumers communication.
Consumers communication states The representative made me feel guilty about my previous employment with GE Plastics,stating that GE ruined the town of **********, *************, where the timeshare is located. then Consumer later states This experience has been a nightmare, and I feel I was treated poorly during the sales process due to my previous employment with **************.We are confused about these statements and which portion of these statements are true? Was the Consumer employed with GE Plastics or General Motors? Furthermore, Consumers Vacation Ownership is at Vacation Village in the ********** which is located in *******, *************; another one of our resorts, ************************, is located in **********,*************. We are confused as to why Consumers communication would contain contradicting and incorrect statements. It seems as though Consumer may have hired an unidentified and unqualified 3rd party to write this communication on their behalf and that the unidentified and unqualified 3rd party is intentionally providing false information. If Consumer has retained the services of an unidentified and unqualified 3rd party, we strongly suggest that the Consumer immediately request a refund of any money that they may have paid to this unidentified and unqualified 3rd party for their alleged services.
All that being said, Consumer no longer has any financial obligation to Developer. Therefore, if Consumer would like to further discuss their desire to relinquish their Vacation Ownership, they must direct their communication directly to the Association for which they have an ongoing obligation for maintenance fees and property taxes. The Association works with owners that are facing financial, medical, or physical hardships and Consumer may be eligible for hardship consideration. Although the Association is not obligated to accept the transfer of any owner's vacation ownership, they do work with owners facing hardships on a case-by-case basis. If Consumer is able to provide adequate proof of a hardship, the Association may offer payment options for maintenance fees and/or agree to accept the transfer of ownership and title of the Vacation Ownership.

The Associations contact information is as follows:
Vacation Village in the *****************************
Attn: Owners Resolutions Dept.
****************************************;
******, ********
Email: **********************************************************************

If there is anything that we can do to assist Consumer would like to discuss in an honest and straighforward manner, they may contact us directly. Our **************************** remains available to assist all Owners Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: **************************************************************.

No further communication will be issued on this platform.
Sincerely,
**** ****
Corporate Relations Manager
Vacation Village Resorts
********************************
***********************************;
Tel: *********************
Fax: ************
Email: ****************************************************************

Customer Information:
#**** SPI No. ******
**** ********
, CT 06475
Daytime Phone: ************
E-mail: *******************************
Initial Complaint
10/21/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I respectfully request a cancellation and potential reimbursement of maintenance fees and monthly payments effective immediately. This request is based on the factors below resulting in the struggle to use the service as originally described in our initial meeting.The few times we used the service, the properties designated at a gold or silver crown level were under construction or were well below the expectation of accommodations/comfort. Security concerns were a part of our disappointment.Examples would be open spacing to the outside around the frame of the door on the ground-level unit. Drywall, insulation, and caulking are necessary to repair. This was a safety concern as others could gain access to the unit. leaking water in the bathroom,non-working refrigerator, etc. A second visit through *** had further development/construction of the property which was not denoted at the time of booking Another point of concern was the additional fees that were not communicated during the sales presentation. With the additional monthly/annual fees the timeshare well exceeds our typical travel budget per year.? The last main concern pertains to the new programs that have been rolled out including additional commitment and cost to allow us to use what was considered the same level of service/accommodations as already purchased the above items are the key concerns related to our request for cancellation and reimbursement of all fees and payments made to date.They have not even answered any of my letters> I have included the latest.
Business response
10/23/2024
To whom it may concern:

We have reviewed the Consumers communication via the Better Business Bureau platform and the allegations contained therein. We deny the allegations made in Consumers communication. On the date of purchase, March 20, 2021, all of the terms, fees and costs associated with the purchase were documented in writing for mutual protection.

We stand firm in our position of no wrongdoing. If Consumer would like any guidance in utilizing and enjoying their Vacation Ownership,they may contact our **************************** toll free at ************** or by email at: Concierge@VacationVillageResorts.com.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST. Alternatively, if Consumer would like to continue their communication on this matter, Consumer may send their written communication to the undersigned by mail at ********************************************************** or by email at: ************************************

We are committed to providing great customer services and assisting all owners to realize the full benefits of their Vacation Ownership.If Consumer would like any assistance, we welcome the opportunity to assist Consumer directly; no further communication will be issued on this platform.

Sincerely,
**** B. ****
Corporate Relations Manager
Vacation Village Resorts
**********************************************************************************************************************
Email at: ****************************************************************

Customer Information:
Contract #******* for ***** ***** (not ***** ******)
***** ******
********************************************************************************
Daytime Phone: **************
E-mail: ****************************************
Initial Complaint
10/21/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The absence of detailed explanations and the rushed environment created significant confusion.We trusted the process and the salesperson, expecting transparency and honesty. Unfortunately, this trust was misplaced, as we have since discovered discrepancies and omissions in the contract that were never discussed during the presentation. One of the primary reasons we decided to invest in a timeshare with Vacation Village Resorts was the assurance that it would be a valuable investment. However, our experience has been quite the opposite. For instance, when attempting to book a trip to *********, we were charged $777.00, despite the contract stating that a domestic trip within the ** would only cost $289.00. This significant discrepancy is both unfair and unacceptable. The promises made by ****** ****** regarding the benefits and advantages of the timeshare have proven to be either exaggerated or entirely false. The lack of transparency and the subsequent financial burden we have faced are deeply concerning. We were led to believe that our purchase would enhance our vacation experiences and provide cost-effective travel options. Instead, it has caused unnecessary stress and financial strain.Given these circumstances, we believe it is only fair and just to rescind our purchase and memberships with Vacation Village Resorts.
Business response
10/23/2024
To whom it may concern:

We have reviewed the Consumers communication via the Better Business Bureau platform and the allegations contained therein. We deny the allegations made in Consumers communication. All of the terms, fees and costs associated with the purchase were documented in writing for mutual protection.

We stand firm in our position of no wrongdoing. If Consumer would like any guidance in utilizing and enjoying their Vacation Ownership,they may contact our **************************** toll free at ************** or by email at: Concierge@VacationVillageResorts.com.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST. Alternatively, if Consumer would like to continue their communication on this matter, Consumer may send their written communication to the undersigned by mail at *********************************************************** or by email at: ************************************

We are committed to providing great customer services and assisting all owners to realize the full benefits of their Vacation Ownership.If Consumer would like any assistance, we welcome the opportunity to assist Consumer directly; no further communication will be issued on this platform.

Sincerely,
**** B. ****
Corporate Relations Manager
Vacation Village Resorts
**********************************************************************************************************************
Email at: ****************************************************************

Customer Information:
Contract No. *******
******* *********
**************** A
*************************
Daytime Phone: ************
E-mail: *******************************
Initial Complaint
10/17/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We are writing to formally lodge a complaint against Vacation Village concerning their unsatisfactory response to our inquiry about a potential foreclosure on our timeshare property. We are deeply concerned about the lack of transparency and inadequate communication from the company, which has left us in a state of uncertainty and *********** their recent communication, **** **** from Vacation Village stated, "Foreclosure action will commence when we deem it appropriate." This vague assertion fails to provide any concrete timeline. Furthermore, they indicated that no further information is available at this time from anyone within the organization, which I find to be an unacceptable approach to customer ********** a responsible owner, I believe it is my right to receive timely and detailed information regarding any actions that may affect my property and financial standing. Clear communication is essential in such matters, and the company's failure to provide this has only exacerbated my concerns. We want to cancel our timeshare and have been trying to work with them since May 2022 to relinquish our timeshare and they are unwilling to work with us! Thank you for your attention to this matter. I hope that with your intervention, a satisfactory resolution can be achieved
Business response
10/18/2024
To whom it may concern:

We have reviewed the Consumers communication via the Better Business Bureau platform and the allegations contained therein. We deny the allegations made in Consumers communication. All of the terms, fees and costs associated with the purchase were documented in writing for mutual protection. We stand firm in our position of no wrongdoing.

Consumer entered into the Contract with Developer on October 21, 2019, and made approximately twenty-five (25) Loan payments until they ceased making payment on or about May 5, 2022. Since then, we have been attempting to resolve the outstanding debt with Consumer without any success. Consumer has made several false claims and allegations, and we have responded accordingly on multiple occasions. I have attached a copy of some of our communications that have been sent to Consumer,the latest of which is dated September 18, 2024. Our position remains as stated in our last correspondence.

If Consumer would like any guidance in utilizing and enjoying their Vacation Ownership, they may contact our **************************** toll free at ************** or by email at: Concierge@VacationVillageResorts.com.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST. Alternatively, if Consumer would like to continue their communication on this matter, Consumer may send their written communication to the undersigned by mail at *********************************************************** or by email at: ************************************

We are committed to providing great customer services and assisting all owners to realize the full benefits of their Vacation Ownership. If Consumer would like any assistance, we welcome the opportunity to assist Consumer directly; no further communication will be issued on this platform.

Sincerely,
**** B. ****
Corporate Relations Manager
Vacation Village Resorts
********************************************************************************************************************
Email at: ****************************************************************

Customer Information:
Contract #*******
****** *******
********************************************************************
Daytime Phone: **************
E-mail: **********************************************
Initial Complaint
10/16/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Our initial request, made in February, outlined our inability to sustain the ongoing financial burden associated with our timeshare, as well as our concerns about potential legal violations related to timeshare sales practices by Vacation Village. The response we received was both unsatisfactory and dismissive, failing to address the serious nature of our concerns and the misrepresentations made during the sales processThe lack of concern and adequate resolution from your company is not only disappointing but also suggests a disregard for legal and ethical responsibilities.Given the circumstances, we are left with no alternative but to escalate this issue further. We were advised to consider contacting the appropriate real estate and banking regulatory commissions to address our concerns about potential violations of consumer protection laws.We believe that Vacation Village's handling of our case warrants an investigation by these authorities. We decided to try The better Business Bureau first and hope you can prompt some fairness from the dishonest way we have been treated.
Business response
10/17/2024
To whom it may concern:

We have reviewed the Consumers communication via the Better Business Bureau platform and the allegations contained therein. We deny the allegations made in Consumers communication. On the date of purchase, December 27, 2021, all of the terms, fees and costs associated with the purchase were documented in writing for mutual protection.

We stand firm in our position of no wrongdoing. If Consumer would like any guidance in utilizing and enjoying their Vacation Ownership, they may contact our **************************** toll free at ************** or by email at: Concierge@VacationVillageResorts.com.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST. Alternatively, if Consumer would like to continue their communication on this matter, Consumer may send their written communication to the undersigned by mail at *********************************************************** or by email at: ************************************

We are committed to providing great customer services and assisting all owners to realize the full benefits of their Vacation Ownership. If Consumer would like any assistance, we welcome the opportunity to assist Consumer directly; no further communication will be issued on this platform.

Sincerely,
**** B. ****
Corporate Relations Manager
Vacation Village Resorts
********************************************************************************************************************
Email at: ****************************************************************
Customer Information:
#*******
****** ********
********************
*****************
Daytime Phone: ************
E-mail: ********************************
Initial Complaint
10/07/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm not liable for this debt with vacation village at parkway.I do not have a contract with the collection agency. They did not provide me with the original contract as requested
Business response
10/09/2024
Re: ******** Trentez ****** and ******** ******** ******
Contract No.3064586 (the Contract and/or Account)

********************** (the Developer) is in receipt of Consumers communication via the Better Business Bureau platform dated October 8, 2024. We have reviewed Consumers communication, and the allegations contained therein. It seems that Consumer is requesting a validation/verification of the debt as Consumer incorrectly claims they are not liable for this debt with vacation village at parkway. In response to Consumers false claim, we have attached a copy of the following items, which shall collectively be referred to herein as the Documents:

1. Contract for Purchase and Sale and Addendums
2. Promissory Note
3. Recorded Warranty Deed and Lien on Real Property
4. Application for Consumer Installment Mortgage-Loan
6. Loan Payment History

The attached Documents, many of which were signed by Consumer, are true and correct copies of their original counterparts. The Documents evidence the debt at issue and provides Developer with the right to collect the debt owed by Consumer. If Consumer would like any assistance, we welcome the opportunity to assist Consumer directly.Consumer may contact Ms. ****** ********, ***************** Manager at *********************. If preferred,payment may also be made online at *********************.

In addition to the Loan referenced above, Consumer is also responsible for the ongoing maintenance fees and property taxes associated with their Vacation Ownership. If Consumer would like a validation of the debt that is owed, if any, for maintenance fees and property tax obligation related to their Vacation Ownership, they may contact the Vacation Village at ************************** directly via email: ***********************************

No further communication will be issued on this platform.

Sincerely,
**** B. ****
Corporate Relations Manager
Vacation Village Resorts
********************************************************************************************************************
Email at: ****************************************************************
Customer Information:
#*******
******** ******
, ** 77489
Daytime Phone: **************
E-mail: *****************************
Initial Complaint
10/03/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Dear BBB,I am writing to file a formal complaint against Vacation Village regarding my timeshare membership. My spouse and I are in our 70s, retired, and facing significant health issues that prevent us from using the timeshare. Despite this, we are still obligated to make payments and maintain the membership, which we can no longer afford or utilize.We have reached out to Vacation Village multiple times, requesting the termination of our membership due to our declining health and financial situation. We depend on our credit to supplement our income at times, and this timeshare has negatively impacted our credit score, putting our credit limits at risk. If we lose access to our credit, it will put us in a very difficult financial position.We are urgently asking for assistance in dissolving this timeshare contract. We are no longer able to maintain this financial burden, and we hope the BBB can assist us in resolving this matter as quickly as possible.Thank you for your time and consideration.Sincerely,****** *****
Business response
10/09/2024
To whom it may concern:

We have reviewed the Consumers communication via the Better Business Bureauplatform and the allegations contained therein.

We have also reviewed the communication history and ownership information that we have on file regarding the vacation ownership at issue. Please be advised that Consumer purchased their vacation ownership on or about March 21, 2008 this was more than sixteen (16)years ago.
At this time, Consumer no longer has any financial obligation to Developer. Therefore, if Consumer would like to further discuss their desire to relinquish their Vacation Ownership, they must direct their communication directly to the Association for which they have an ongoing obligation for maintenance fees and property taxes. The Association works with owners that are facing financial, medical, or physical hardships and Consumer may be eligible for hardship consideration. Although the Association is not obligated to accept the transfer of any owner's vacation ownership, they do work with owners facing hardships on a case-by-case basis. If Consumer is able to provide adequate proof of a hardship, the Association may offer payment options for maintenance fees and/or agree to accept the transfer of ownership and title of the Vacation Ownership.

The Associations contact information is as follows:
Vacation Village in the *****************************
Attn: Owners Resolutions Dept.
****************************************;
****************
Email: **********************************************************************

If there is anything that we can do to assist Consumer in keeping, maintaining and enjoying their Vacation Ownership, they may contact our **************************** directly. Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: **************************************************************.

No further communication will be issued on this platform.
Sincerely,
**** ****
Corporate Relations Manager
Vacation Village Resorts
********************************
***********************************;
Tel: *********************
Fax: ************
Email: ****************************************************************
#***** SPI 550196
****** *****
, NJ 08831
Daytime Phone: ************
E-mail: ********************************
Customer response
10/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I will accept their response for now and I will continue to communicate with the resort.

Sincerely,

****** *****
Initial Complaint
10/02/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Contract # ******* was sold on complete lies. The Timeshare was never used and couldn't be used in the fashion it was sold to us. They refused to even answer our letters. It's ruining me financially for something that they know they lied about. I want this cancelled.
Business response
10/09/2024
To whom it may concern:

We have reviewed the Consumers communication via the Better Business Bureau platform and the allegations contained therein. We deny the allegations that are now being made by Consumer. All of the terms, fees and costs associated with the purchase were disclosed to Consumer and documented in writing for mutual protection. Consumer is incorrect in claiming we have refused to answer their letters. We received a letter dated March 20, 2024, signed March 21, 2024, and received on March *******, and another letter dated July 19, 2024, signed August 9, 2024, and received on August 10, 2024. We responded directly to Consumer on March 29, 2024, and August 15, 2024. A copy of all referenced communications is attached. We have no record of receiving any response from Consumer to our last communication.

Our position remains unchanged. We stand firm in our position of no wrongdoing. If Consumer would like any guidance in utilizing and enjoying their Vacation Ownership,they may contact our **************************** toll free at ************** or by email at: Concierge@VacationVillageResorts.com.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST. Alternatively, if Consumer would like to continue their communication on this matter, Consumer may send their written communication to the undersigned by mail at *********************************************************** or by email at: ************************************

We are committed to providing great customer services and assisting all owners to realize the full benefits of their Vacation Ownership.If Consumer would like any assistance, we welcome the opportunity to assist Consumer directly; no further communication will be issued on this platform.

Sincerely,
**** B. ****
Corporate Relations Manager
Vacation Village Resorts
**********************************************************************************************************************
Email at: ****************************************************************
#*******
**** ******
*******************
*******************
Daytime Phone: ************
E-mail: ****************************************

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