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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am attempting to open a Shopify store for dropshipping and set up an app, TopDawg as the supplier. The shipping will not add up correctly and shopify blames TopDawg and TopDawg Blames shopify and we have been going back and forth for weeks and this has wasted HOURS upon HOURS of my time and neither company will fix this issue. Shopify and TopDawg integrate and I can not be the only one with this issue, You all need to work together to FIX THIS! I have emailed and gone through numerous emaisl and calls for assistance and get NO WHERE. ESCALATE THIS to the proper person to resolve this issue please! If this can not be resolved I would like a refund.
Business response
01/05/2024
Dear *******,
We apologize for any inconvenience your shipping issues have caused and have issued a credit of $39.98 to your TopDawg account.
Our intention has always been to help you resolve any issues you have with your Shopify store integration but have not experienced the issue you are dealing with before. Normally, issues of this nature are the result of an incorrect setting in your Shopify account regarding shipping preferences.
We have explored all ways to assist you with your Shopify shipping preference settings without having to involve our IT team. At this point,would you be willing to allow our developers to access your Shopify store admin to ensure that everything has been set up properly on your end?
Sincerely,
The TopDawg Support TeamCustomer response
01/08/2024
Complaint: 21098746
I am rejecting this response because: Yes, absolutely. I have offered that in the past with allowing you to look at it as well offered to Shopfiy to look at my account with you. I want it resolved so I can proceed with actually utilizing the store. You can contact me directly to do this. ************ or ********************************.
Sincerely,
*************************Business response
01/09/2024
Dear *******,
Thank you for allowing our development team to assist you. Our developer, ********, will be reaching out to you via email within the next 24 hours and supply you with instructions for providing developer access to your Shopify account.
Once she has access to your account, she will see if she can discover what the issue is and provide me with a solution or fix it on the spot if possible.
Sincerely,
The TopDawg Support TeamCustomer response
01/09/2024
Thank you, I will look out for her email.
Complaint: 21098746
I am rejecting this response because:
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.