Customer ReviewsforThe Mold Pros of South Florida, Inc.

********* was great! I'm mold sensitive and was having trouble with my house after some flooding. They were able to correct the situation and now my home is better than before. Everyone I interacted with was very helpful and knowledgeable.

Emily,

Thank you so much for taking the time to recognize the employees who helped with your mold issue.

Hopefully, you'll never need our services again, but keep us in mind if you or your friends & family do.

The Mold Pros

Terrible service and unprofessional: The Mold Pros were recommended to me by my doctor to mitigate some mold in my office, because I'm extremely sensitive to it. Unfortunately, they did a poor job and then wouldn't fix mistakes. The first issue was they didn't have a field person to do the work, so an office person led the team that cleaned my office, who does not typically do field work. I hired The Mold Pros because of their supposed expertise. Then the team the office person led was made up of novices hired from a temp agency. After they were done cleaning, I was left with pizza stains on my carpet, cleaning solution streaks on my walls, and a expensive desk brokennone of which they were willing to fix since they were "incidental" to the work they did. And to top it off, they lost my test results, which prevented me from working in my office for months. What an expensive lesson.

*****
We are surprised to hear your concerns regarding the remediation that was completed four months ago. We agree the lab results were lost in transit to the lab and we came back out and tested again. We apologized for the delay with the overnight carrier and we worked quickly to resolve the issue. The good news is the post test results on the office came back cleared on the post-test and the remediation was a success. Below are a few bullet points on the project
• The remediation occurred February 10th and 11th of this year and was supervised by the Branch Operations Manager - not an "office person". Our teams undergo extensive training on mold remediation and the posttest confirms the quality of the work.
• February 18th 2022, upon completing the project walkthrough, you on signed the Completion Certificate stating the project had been completed per the scope of work and to your satisfaction. There was no mention of any concerns you are bringing up months later. You had access to the office for a full week after the project was finished and could have (and should have) brought up any concerns during the final walk through.
• Regarding pizza stains on your office carpet - Per company policy, our employees are not allowed to eat at the job site. We did not cause the stains. Again, a new issue four months after completion?
• Regarding the broken desk - another issue brought up months later and we do not believe we caused the scratches to the desk. Your concerns were elevated to our Director of Operations - Damon C. He reviewed the pictures that you sent and determined the scratches appear to normal wear and tear. Even though the concern was brought up months after the project closed and your signed completion stating the work was performed to your satisfaction, he offered an amount to compensate for the desk to be repaired in your office. You declined the offer.
At The Mold Pros, we are committed to quality work and client satisfaction. The independent laboratory analysis confirms the quality of the work and your signed Certificate of Completion is evidence that you were satisfied back in February. We appreciate the 4 star review but disagree with the new concerns months after the fact. If you wish to accept our offer for the desk, please contact us by the end of June.

Thank you,
The Mold Pros Team

Easy to work with, very responsive, flexible, compassionate, and understanding.

Margarete,
Thank you for the 5-star review. We are so glad that our Florida team was able to help you take care of your indoor environment. We know how important it is for the health of you and your family.
Thank you,
TMP Team