ComplaintsforArrigo Chrysler Dodge Jeep Ram Fiat Of Ft. Pierce

• Initial Complaint

  05/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Cancel an order 17 hrs after purchase. Part taking more that a week to get it. Arrigo refused to cancel and refund the money.

  

  Business response

  06/20/2024

  Customer came in and ordered a special order part from MOPAR at Arrigo Ft Pierce.  It was a window for a RAM truck.  Customer came in and placed an order for the window knowing and was told that it was special order part which does not have a return policy. Customer paid and agreed to get part. A day later customer came in and wanted to cancel the special order part, that order was placed the day before as per customer request.  Once order is placed it is non returnable or refundable with part vendor MOPAR. He spoke to me on the showroom upset that we would not take part back.  I told the customer the part was ordered with the proper disclosure and it was specific to his vehicle and we would not be able to refund and eat the cost. He was upset, and said his insurance would replace it for free, but he didn't call insurance first, he called them the day after.  I tried to tell him to tell the insurance to pay us since the part was coming, he did not want to listen and stormed off. 

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brought 2016 RAM truck to dealer because of simultaneous ABS, traction control and trailer brake controller failure while towing ***** lbs on Interstate 95. Dealer replaced tire pressure sensor and cruise control switch, which had NOTHING to do with the life-threatening issue. Tire pressure "issue" was due to running over nail while trying to stop vehicle, and tire was removed at shop causing a code to be set for "no signal". Duh. The cruise switch does not cause the reported failures.

  

  Business response

  05/30/2024

  Good afternoon,

   

  The first PDF titled ********************* has the work order with the customer complaints and the DTCs(diagnostic trouble codes). All codes that were in the *** were stored. We advised the customer as far as the first steps that needed to be taken to fix any potential issues. As far the *** issues they had it could have been *** pump, *** module, sensors. We did not have an active code to determine which part needed to be replaced so we started with the cruise control switch being the less expensive because we had a stored code for this as well. Customer agreed to get this replaced. They had complained about the tire pressure light flashing and we had an stored code for tire pressure 3. Once again, she agreed to replace it. They had other repairs done to the vehicle as well. They came in and paid for the repairs. The customer reached out to my service advisor days later to complain about the part pricing. They stated that they could buy the mopar parts online cheaper. I then reached out to them regarding this. At this point is when they told me that they dont even think they needed these parts. I had told them if they were still having issues with the vehicle, to bring it back and I would not charge them to diagnose it. They had agreed but never showed up.

   

  The second PDF is the entire Repair order with all documentations signed.

   

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2022 Jeep Gladiator from Arrigo Chrysler, Dodge, Jeep and Ram in Fort Pierce on Saturday January 20th. The transaction total was around 43, 000 once it was all said and done. Since the beginning its been terrible customer service. The vehicle had only one remote the financial service guy got them to agree to pay for a 2nd remote. Which is in now and I should be getting it this week. The reason for my complaint is on the next day after the purchase I received a text message asking about my service, I explained in the text message that what they advertised on their website was no way near what the vehicle has. The ad said that the vehicle came with heated seats, lane departure assistant and a parking assistant. I never got a call back or anything. On Monday I called and spoke with a manager and explained that it was a false ad and the back window was leaking. He assured me to bring the vehicle in and he was going to check on a rental in case they needed to keep the vehicle over night he also assured me that the key fob replacement would be in when I brought the jeep in. When I got to the service desk ************************* was assisting me, he asked me if I am I staying with the Jeep? I said no the manager that I spoke with never called me back to confirm that a vehicle would be waiting. ****** did get me over to Enterprise rental, ****** said he could find out who the manager was that I spoke with and that he was tracking down the paperwork on the key fab. He said he would need to submit the paperwork because the key hasnt been ordered. Lets not forget I was told two other times that the key fab was ordered. The next week *********************** called me to ask how my service was so far, I explained to her all of the above and that I was lied to on what was on the Jeep ad and what was on the vehicle. She reassured me that she would refer me to her service supervisor to look into this. I waited for over a week and no response. I called her back this past Friday February 2nd and told her I havent heard back from her supervisor. She reached out to him and ask why I didnt receive a call back and his response was I didnt call him back because its not his department t that needs to be handled in the sales department so instead of forwarding the complaint on to the correct manager he did nothing. I was then sent on to the next manager ******************* and I left two messages without a response. I feel like I have been lied to and they are lying on the ads. I have pictures of another website that Arrigo advertised that same vehicle with the same false information. They cant say it was a mistake because they used false information on other websites. I have another example of Arrigo lying on the website, my ****** Tundra 2021 is a 4X2 wheel drive they placed that it was an all-wheel drive, they also put that the vehicle has a push button start and remote start which it has neither. That vehicle I sold them has lane departure and assisting lane departure which is what I thought was going to be offered in my Jeep Gladiator. Please assist me with having them make right to match the advertising that was on the website. ***************** ********************** ************

  

  Business response

  02/13/2024

  We take every possible action to make sure that our disclosures on the websites are correct.  However there are many third party websites and providers that pull into the internet.  As a disclosure this is our  statement under disclosures of every vehicle.

  Certification Program Details: Certified Pre-Owned Go Details: * Warranty Deductible: $100 * Vehicle History * Roadside Assistance * Vehicles Up to ******* Miles and 10 Model Years. 3 Month/3,000 ************************* Warranty, Whichever Comes First, Measured From Certified Pre-Owned Purchase Date. Come see the all new Arrigo CDJR of Fort Pierce. HERE YOU CAN SAVE BIG. WE HAVE SOME OF THE BEST PRICES IN *******. 100s of used cars to choose from and top dollar for your trade!! Best APR with approved credit and ZERO DOWN AVAILABLE, JUST SIGN AND DRIVE!. We put every used car through our state of the art service center. Come to Arrigo Fort Pierce where you will be treated like family. VIN decoding /vehicle features/ vehicle specs are provided by third party company, seller does not guarantee that all features are accurate.

  I do know that you came into the store and test drove as well as reviewed the vehicle in question in person before purchasing. At that time, if there were any concerns or missing options we would have not proceeded with the sale. There was 1 key with the vehicle and at delivery you requested a second key which we agreed to provide in writing on a WE OWE at no additional cost.  There was nothing else discussed at time of completion of sale as far as the options on car since it was test driven by you.

  Customer response

  02/14/2024

   
  Complaint: 21253075
  
  I am rejecting this response because: When you buy a car you see on the internet you are trusting that the car company is being honest and truthful with what they are selling. How on earth do you think a person can jump into a new/used vehicle they have never sat in and go thru every bell and whistle within a 10 minute test drive. Again I pulled up the add for your service man read it to him and he said yep that's the correct vehicle. I attempted to text and call your dealership within 24 hours and never got a response back. I then even spoke to a different department several times explained my concerns and waited one week then I had to call again to find out why nobody called me back and nobody called me to discuss my issues with the vehicle you sold me. I think you need to pay for what you advertised on your website, this is a huge safety concern for me and my family. I gave you a vehicle that had the land departure and was expecting according to your ad this Jeep Gladiator that I was purchasing had those same features, if I would have known that those safety features weren't on that vehicle no way in h*** I would have walked out with that vehicle. Not only are you misleading and providing false advertising you are putting me and my family at risk of injury without those safety features that YOU advertised on your website. You mentioned 3rd party being inaccurate on their website but you have yet to take ownership that on several examples I gave you on your website that you said two different vehicles that your company put online didn't have those safety features.  It is very unfortunate that your company isn't taking ownership of what you said came with your product. Bottom line you are taking advantage of people when you advertise false safety features that are not on the vehicle. When I purchased the vehicle I drove off your lot thinking I had those safety features and when I realized I didn't I tried for two weeks to talk to your company.
  
  Sincerely,
  
  *****************

• Initial Complaint

  12/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a jeep Cherokee last year May. That was great. Unfortunately , I got in an accident causing it to be totaled. I received a notice about my a refund on my gap insurance purchased with my contract. I spoke with the company and they advised I have to contact Arrigo as they issue it to them in care of me. I have been calling them since last the ending of last month (November). After 3 days of calling and leaving voicemail messages & speaking to their receptionist ppl to have someone call me back in their finance department I got nothing. But attitude because I called at least 15 times each day. I got someone to call me from an online request. And he could not help and advised for me to come in person the speak with finance. *Note: I live 1hr away. And I asked if its was necessary for me to drive up there instead of handling it through the phone (all my info is the same as when I bought the car). He said yes I have to come in person. So, I drive all the way up there for them to just send an email to their accounting ***** which, I had been telling them through the phone. But, whatever Im already here and its getting done. Now, 3 weeks later, I have been calling for 5 days and getting the same treatment and still no check (which I dont understand bc they have my banking information). I have even left voicemails about contacting bbb and its like they refusing to call back. All I want is whats owed to me.without having to jump through hoops. It really could have helped with the holiday season but that not the issue.

  

  Business response

  12/27/2023

  We have looked into the request and provided the customer with the bank information which is Capital One.  They are the ones that would have processed a Gap refund directly.  Customer was provided email address to Cap 1.  It looks to have been processed in 2022.

  Customer response

  12/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I drove my car in to have recalls fixed. I signed off saying that if they needed to fix anything over the amount of $0 (since the recalls are covered) they would call first. When I went to pick my car up, it was not working (smoke blowing out excessively, the idle shaking without the gas pedal being pushed, chemical smell coming from it...) They took it back in and then called me a week later saying that they were not responsible for the damages. I had to have it towed to another mechanic who informed me that they broke several parts while servicing the recalls and my engine was blown out. I now need a new engine. My car was working before I brought it in and after they fixed the recalls, I now need to spend ****s to get a new engine which I don't have being a single mother and teacher. They were not concerned with anything and offered no assistance.

  

  Business response

  11/18/2023

  The vehicle came into our shop with many lights on in the dash and running poorly.  Customer did not want to diag the car and declined any needed services at the time.  We performed recall and did not go any further as per customer request. The car came in with over 100K miles into our shop, last time here it had a service done at 30K miles.

  Customer response

  11/20/2023

   
  Complaint: 20852798
  
  I am rejecting this response because: The fact that I didn't bring my car into the dealership for oil changes since ****** miles is irrelevant. I am allowed to have it serviced other places and it was serviced regularly. The lights that were on, were because of the recalls that needed to be fixed so again, irreverent. I never refused a diagnostic. This is falsifying what actually transpired. I was told to sign where it said, "if anything needs repairing beyond zero dollars, I would need to be notified and give permission". Not to fix the recalls, break my car, and take no responsibility for it. When the recalls were being fixed, there were blatant damages made and you all tried to hide it or pretend it didn't happen. You drove my car to the parking spot after "fixing" the recalls, knowing smoke was pouring out of it and it was no longer drivable. But you said nothing and did nothing. Parts of my car that were working before I brought my car in are no longer working. And my car was running just fine. I only brought it in for the recalls. Now I am without a vehicle because of this deanship's mistakes. This is not only fraudulent behavior, but it is unethical on all accounts. The dealership has the ability to make this right and chooses not to, leaving a single mother and educator in our community without transportation of her own. I now rely on my children and friends for transportation because I cannot afford to replace the engine you all broke. This is not okay on any level. I don't even know how you justify it.
  
  Sincerely,
  
  ***************************

  Customer response

  11/27/2023

  I just re-read the response from Arrigo Chrysler Dodge and felt that there were so many Blatant Lies that I needed to list them separately in order for you to better understand how egregious their actions have been in this matter.
  
  Blatant Lie #1: The vehicle came into our shop with many lights on in the dash
  The only dash lights that were on were the ones related to the Recall problems that the vehicle was brought in to address. Suggesting anything else like they did is not just incorrect, it is extremely deceptive.
  
  Blatant Lie #2: The vehicle was running poorly
   The vehicle was running just fine, there were no problems with it other than the dash lights for the recall items. That is in contrast to when I received the vehicle back with huge volumes of smoke billowing out of the exhaust and the engine shaking massively and being barely able to stay running.  In fact, when we went to tow the vehicle away, the Service Advisor who had originally accepted the vehicle stated that when he originally drove it into the shop itself, it drove just fine, and when we requested that he reiterate that to management, he agreed to do so. If he did so, they obviously must have made it clear to him that he needed to change his truthful story to absolve the dealership.   
  
  Blatant Lie #3: Customer did not want to diag the car and declined any needed services at the time.
  They absolutely did they offer to diagnose the car as there was no reason to do so at the time since it was running just fine. That being the case, there was nothing for me to decline. You cant decline something you were never offered. That scenario is completely made up, and is another example of their high level of dishonesty.
  
  Blatant Lie #4: We performed recall and did not go any further as per customer request
  There was no such request from me. In fact, I was told that if they found anything wrong in the course of addressing the recall that they would call to let me know. They of course never called.
  
  Blatant Lie #5: The car came in with over 100K miles into our shop, last time here it had a service done at 30K miles.
  This is a lie by insinuation. They made that statement to insinuate that the vehicle had not been serviced for over 70K miles, but there was no requirement for me to have the vehicle serviced at their dealership and the vehicle was regularly serviced at another location and kept in excellent running condition. That statement was made by them with devious intent.
  
  It is very difficult to receive a fair resolution from a business that lies so blatantly about what actually happened, and for your additional information, the oil level in the vehicle was checked just a couple of days before it was brought to Arrigo Chrysler Dodge and it was full, but as you have seen from the mechanics report already submitted, the vehicle was 2 quarts low on oil when I got it back and towed it to him. Obviously Arrigo Chrysler Dodge did something that caused that and the other problems previously mentioned and documented.

  

  Business response

  12/12/2023

  We have a signed repair agreement by the customer that notates the vehicle was smoking at time of arrival as well as all the stored codes as we scanned the vehicle prior to recall repair.  The customer declined any diagnosis or work other than the free covered recall.

  Customer response

  12/14/2023

  Their response is a blatant lie!! My vehicle was not smoking when it came in and if they have anything signed by me, it is forgery or fraud! They either added my signature to something they created to cover their mistake up or they are lying about having that document. This is illegal! 

  Customer response

  12/14/2023

  Please provide this so-called document I signed stating my car was smoking when I brought it in. I would like to see the forged documents if they are available. 

  Customer response

  12/14/2023

   
  Complaint: 20852798
  
  I am rejecting this response because:

  Please provide this so-called document I signed stating my car was smoking when I brought it in. I would like to see the forged documents if they are available.
  
  
  Sincerely,
  
  ***************************

  

  Business response

  01/03/2024

  This case was allready closed by BBB.  The customer has been offered a free diagnosis. Has chosen not to bring vehicle back.

  

  Business response

  01/04/2024

  I attached the copy of the repair order.

• Initial Complaint

  10/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We bought a car from them 1) $11,000 car sold to ** for $24,000.00 2) some kind of warrenty 3) within 4 months major electrical issues 4) They cant service the car because the are a Jeep dealer and the car is a ****** 5) call and ask for manager get put to voice mail 6) All back talk to Sales Rep who could careless 7) Car should of never been sold with this major eletrical issue should of been sent to auction.This is the second car we bought from them. First car was a Jeep had it for not even a year and it had ********* worth of work that my ext warrenty took care of except ****** They had it for 3 weeks and I got it back and had ior montb and right back in for another 2 weeks 1) no calls telling me whats going on 2) message after message before a call back 3) appointment st 8 no calls at all :4) was told they dont ever look at the jeep for ***** hours. So why was my appointment st 8 5) No manager when ask to soeak to ever called back 6) left messages about getting copies of warranties for both car. Finance does not call back or sends us the warrenty

  

  Business response

  11/03/2023

  ****** sorry about your experience. Please contact us and we will trade you out of the vehicle

  Customer response

  11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  
  Sincerely,

   

  
  
  *************************

• Initial Complaint

  07/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a senior citizen, who was taken advantage of I was quoted one price for my 2016 F150 and was charged over $6800 for three added insurances that I never requested. I told them that I could not afford any more than $300 a month for a car payment my car payment is $479. My insurance is $129 a month. I also told **** the salesman that I only make $1493 a month. I have a mortgage of $783 a month I have my utilities, my food detergent, dog food, etc. etc. to buy. As a senior citizen, I really feel like I was taken advantage of, the only reason why I found out about the three extra insurances that they added to this vehicle was because my daughter looked over everything and somehow caught it . I went back to the car dealer where they told me to contact the financing GET that they had nothing else to do with it and cannot help me. I contacted the finance company who told me to refinance the car in six months that was no help , then I tried to call them again and I am still waiting for someone to call me back. Now I have no idea how I am going to be able to do this. I had to put $5000 of my savings that was my savings down on this truck plus I had a **** ******* that they gave $3000 for so that brought the total to $8000 for the down payment of this truck that was supposed to be ****** and it wind up being ******. I was honest I told them what I make a month , when they sent me over to financing, I just sat there and the gentleman every now and then would tell me sign here electronically. I did that then he would tell me sign here electronically I did that, but he never explained in detail what I was signing. The room was dark, and I have very bad eyesight due to my diabetes . I went back this is not buyers remorse. This is a senior citizen that is 80 years old that was taken advantage of in so many different ways because I am sure that they knew that I cannot afford this car payment plus insurance. My daughter started doing this for me and it didnt save.

  Customer response

  07/31/2023

  I would like to add that in the first complaint, it was so detail oriented, but I *********************** , ************************* daughter pressed something wrong and it didnt save my father being a diabetic. I didnt want to cause him more stress because it took us about an hour and a half to complete this due to my psoriasis on my hands and on my feet because had Ive been healthy. This would have never happens Because I wouldve made sure to go to the dealership with him. **** knows and k*** from financing know that all **** Onlys auto makes a month is under $1500 so how can they sell him a truck where the payment is 479+129 a month for insurance knowing he has a mortgage he has electricity he has a water bill. He has food bills he has co-pays for his insulin , he has his German Shepherd that he hast to feed so theres no feasible way that he could make this type of payments so 100% as a senior citizen *********************** was taken advantage of. And I spoke to him a little bit today. His sugar is very high. His blood pressure is very high and it worries me and I said to him dad what would you love to see happen he said honestly , I would cut my losses and love for them to just give me my $5000 that I put down plus my car back thats what equals $8000 as his down payment he said and the months that Ive been paying which is **** July and August they can keep that money  And I find that as a fair way so the Better Business Bureau can help teach these car dealers that prey on senior citizens so that this never happens again to a senior citizen so when I say Im sending this for my dad, Im also speaking for every senior citizen that has been taken advantage of . So I just wanted to add that because they knew what he makes a month that alone shouldve been a red flag for them to say you cannot afford this truck but they lied they lied about everything. Thank you for letting me add these notes waiting to hear from you I remain sincerely ********* 

  Customer response

  08/02/2023

  I would like to add information that I received 8/1/23. I spoke with ***********************, my father who further explained to me that 48 hours after purchasing the the mentioned vehicle he went back to the car dealership spoke to **** and explained that he was sold a lie due to the car payment being $479 a month and Insurance being $129 a month he would no be able to make those types of payments, he was within his 72 hour buy law to change his mind. The response was sorry we took the trade in to auction. Right there thats a problem because you have 3 days to change your your mind he was within that timeframe. So there is a lot to investigate here. The cameras tell the truth and as stated he tried his best to make this right and the dealership would not help him. He left there thinking his car payment with insurance was $300 a month and when he received the paperwork showing different he went right back to the dealer. Please understand **** my father is 80 years old so as he remembers things I y date the BBB, so that you have 100% of what has taken place. Bottom Line Here is they are taken advantage of Senior Citizens and that is against the law. Thank you so much. Please call me if you have any further questions. 
  

  My Best Regards,

  *********************;

  ***********************

  Number is ************

  

  Business response

  08/02/2023

  We are a reputable highly rated local business.  We perform hundreds of transactions a month with a paper trail that tells the customer exactly to what they are agreeing to. I have reviewed this deal and have paperwork that has been signed multiple times on paper as well as docusign pad which is highly lighted and has 3 foot by 2 foot screen.  The payment option was disclosed and signed for in about three seperate instances.  I can forward the copy if needed. We do not solicit business at the home or residence of the customer, rather the customer comes to us to make the purchase. There is no 3 day return policy since we did not solicit the sale.  However, we do understand that situations may change and always offer the option of trading out of the vehicle.  It has been 3 months since this transaction took place.  We have many cars available on our lot at lower payments.  Look forward to working with you in the future.

  

  Business response

  08/02/2023

  I also looked into the history of the deal being worked with our team and noticed that **** came in to the dealership on 05/12/2023 to get his ******* appraised and worked out the deal on the truck.  After receiving and accepting the numbers as a good deal, he said he would go home and discuss with his daughter prior to signing.  He left without consummating the deal and returned on 05/13/2023 ready to go and close as discussed.  I do have the electronic log history on this that I can forward if needed.

  Customer response

  08/03/2023

   
  Complaint: 20394814
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  attached, I am sending you pictures of my daughter and ******* . She suffers from PPP psoriasis so I would never burden her because stress makes this auto immune disease even worse. The other picture is my other daughter ***************************, who fell and fainted, fractured her arm, she was admitted into the hospital with a concussion for five days. So the reason why the car dealer is coming back to you with that response is because I stated that the reason why my daughter, *********************** did not accompany me was because she is very sick and cannot walk, that is what I told the Better Business Bureau. I have never talked about my daughters personal life with no car dealer so I am sorry to say that is an outright lie from their part. Now number two the only reason why I left the car dealer was because I am severely diabetic, and my sugar dropped , so I had to leave and I went back the next day still believing that my car payment was going to be around $300 a month with insurance because of the $8000 that I put down **** cash plus the **** they gave me for the ******** So , this is the truth. This is what happens, I had one daughter in the hospital, the other daughter with her feet bleeding so I went by myself not to burden neither one of them. The daughter with the black guy that fell is the one that discovered all the fraudulent insurance that was added to my vehicle!!!! Then I spoke to my daughter **** you will see the attached picture of her feet and I told her I need your help but I do not want you to stress out and I explained everything that I already explained to the BBB and she and I wrote the Better Business Bureau because I do not like being lied to or being taken advantage of because Im 80 years old. So let it be known that I do not agree with this decision. They knew exactly what I make a month they knew I cannot make this car payment. They never discussed any type of car payment other than me saying it could be no more than $300 a month. When I discovered it was 479+129 insurance I went back that was 48 hours later, I was still in my correct time to say give me back the ******** I have change my mind I cannot make this car payment and their answer to me was sorry we are ready. Took your ******* to auction so that is fraud because they had to wait 72 hours before taking that vehicle to auction. I left I didnt know what else to do and then I went back to the car dealer and they told me to deal with the finance company , so here we are now I am involved in the Better Business Bureau because I believe again that they took advantage of me and I do not except what theyre saying because that is not what happened. If you have any further questions, please call *********************** at ************. Thank God she is typing this and if theres any typos please excuse them because this psoriasis not only attacks your feet. It also attacks the hands, so hi ***********************  , I am typing all this for my father to help him with him telling me what to relay to you. So I waved my Hyppa rights and I send you pictures of my feet so you can see why I didnt go to the car dealer ship with my father I didnt even know he was going to the car dealership  again because he did not want to stress me out. I am very happy that I have two daughters that are willing to fight for my rights and above. Do you have the picture of the daughter that fell she couldnt help me she was in the hospital and you have pictures of my other daughters feats. There was no way she could walk around with me to look at vehicles. 
  waiting to hear from you, I remain sincerely,

  ***********************

  ****, *******

  Customer response

  08/03/2023

  I would like to add that no matter how good my Credit Score is I am sure the Dealership knew there was no way that I can make these payments on $1489 approximately a month with a Mortgage payment of almost $800 a month plus all my copays my everyday expenses. What the salesman **** should have done was be honest and say **** as much as I would love to sell you this F150 there is no way that you can survive and make these payments!!! Instead they sold me a lie and now I am not going to allow them to take advantage of me because I am a Senior Citizen and a sick one at that. So I would like to not only advocate for me ************************* am also advocating for all Senior Citizens that they have taken advantage of. Again iff you need any further details please feel free to call my daughter *********************** whom I mentioned from the day when I reported this to the BBB. Again reason being I am computer Illiterate. I am an 80 year old man that was really taken advantage of. And for further reference I never burden my children with any of my personal life. Once my daughter noticed that I was not acting like myself is when I explained what happened and then we wrote to the BBB. I have faith that the BBB will agree that this loan should have never been approved. Thank you for your attention to the above matter. 
  

  ***********************

  ***********************

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Aside from all the lies and trickery causing my new lease monthly rate to increase, and my trade-in check value to shrink, I agreed to trading. in my vehicle for a new 2023 vehicle, and receive a check for over $15,700. My vehicle taken to the back for inspection. My wife and I signed the contracts on a Digital Touchscreen monitor, and were handed keys to the new car. We asked about the trade-in check and now they disclose that it would take a few days. I did not agree to delayed payment and already feel robbed. I went back to dealership 3 days later and was told I had to fill out a survey, and. then they would cut the check. The next day I received, completed and submitted the survey, and a few hours later went to the dealership for the check. This time ************************* gets within a foot of my face and begins shouting in which I backed up refusing to listen, he then attempted to get in fist fight with me but people on. the sales floor got between him and I, and escorted me off the property. ************************* was yelling that he would prevent me from receiving my check. Apparently this dealership condones this behavior and allows their thug employees to make threats and bully customers, and then carry out vendettas and promises of attack. To date, over a week later, I not have my check for trade-in, I also have no contract of any of the transactions. Since all was done digitally, they kept saying I would receive contracts. They stole my car and I am driving something I have no proof I own. I only made this arrangement because I am in temporary financial trouble needing to pay critical bills. This has caused me even greater financial distress, economic turmoil, NSFs and late fees.

  

  Business response

  06/27/2023

  I have read the complaint and am confused at what is being said.  The customer traded the vehicle and was told by the finance manager that the deal had to be finalized and that he would receive a check with in a week.  The customer came in screaming into our dealership and creating chaos and was escorted out by ****** one of the desk managers.  All paperwork is signed and everything is upfront in the transaction.  Thank you.

  Customer response

  06/27/2023

   
  Complaint: 20237597
  
  I am rejecting this response because: A) They do not deny anything but ignore the important parts... I was confronted by aggressive sales manager who yelled at me first and when I backed away, he stepped into my face and then it became a shouting match and ************************* wanted to fist fight me. At the end of the 8th day, I still have no check. My car is for sale on their lot... but I have no check. However specifically they lied... they lied the whole ***. When all is said and done... and I finally do receive my money, the tactics used by this company are unethical. My complaint needs to remain on record for others to see.  They admit to not fulling the 7 day time period... which was originally a check that night, and then three days, and then after a survey... then a week... and now nothing at the end of the 8th day. They do not deny that the salesman attempted to attack me, they do not deny giving me *** contract papers, they do not deny giving me the run around I described, they do not deny that they are purposely delaying my check, they do not deny that the new 2023 has a recall and a broken headrest that I am unable to have fixed at that dealership because the dealership is a hostile environment... so forever I need to go to ****** for service for peace of mind I will not be retaliated as I am dealing with now.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On November 12th 2022, I purchased a vehicle from this dealership. They sold the car with safety issues and infested with cockroaches. When engine stops the vehicle stops running and I have to turn it back on. It is a safety hazard and they are unwilling to do anything for me to address the vehicle issues.

  

  Business response

  12/09/2022

  ***************** we would like to assist in any way possible.  When we sell vehicles we offer extended mechanical coverage to every customer to protect against breakdowns.  It seems you declined that coverage.  We would be more than happy to trade you out of the vehicle into another one if you would like.  Let us know by calling **** at the dealership.  He is the sales manager.

  Customer response

  12/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was waiting for gap insurance and warranty refund from a trade in! I have all the original paperwork and 6 months later we started calling(due to a home sale and job relocation). In the last year we got ahold of ************************* whom was the original processor of our paperwork one time! No response for numerous attempts! Also contacted another dealership owned by Arrigo and seemed like we were finally getting somewhere. Now that contact is no response for months either. I finally contacted ********** (the actual gap and warranty company)and they told me Arrigo no longer works with them and Arrigo actually has my money. I dont know if this happens to many folks but holding over four grand of someones money for so long is shady practice. JM&A gave me a contact number for ********* Arrigo and seems like the no phone call return voicemail is linked to her desk also!

  

  Business response

  11/29/2022

  I am sorry to hear about your bad experience.  ************ was purchased two years ago, the refund you are asking for is from the previous company.  I have my Finance Director ************************* reaching out to them to get you a resolution.  He will keep you posted thru the contact information you provided.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩