ComplaintsforTim Smith Acura
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The dealer caused damages to my car and refused to issue a refund for the service also refused to provide a receipt showing the work done for the repairs for the damage. Dealer refused to repair or even do any assessments to the damage that might have been done to the vehicle because of the broken AC filter frame after they broke the filer frame on my car and left it broken for over 4 monthsInitial Complaint
11/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Two visits for clunk/pop noise in an 2021 Acura ILX, 13000 miles, purchased new when accelerating or decelerating between 20 - 45 mph. First time Tim Smith Acura had the car a week, no paperwork provided, but they stated they torqued some bolts that could have caused the issue. Second visit 10/31/22, same issue. The service manager (Tom) test drove and acknowledged hearing the noise. He stated he thought it might be a motor mount or something similar causing the issue. He stated it would be taken care of. phone call on 11/2/22 stating that the noise is normal for this car and to come pick it up and nothing they can do. We feel this is unacceptable and worry about further issues related to the issue. I cannot imagine any Acura owner would accept this response for a car under warranty. We simply want the issue addressed and remedied. I feel that Acura should provide a reliable and trustworthy product to their customers. I purchased this Acura for it’s good name. If this Acura had made that noise during the test drive, I would not have purchased. The noise is NOT normal.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.