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Find a Location

Second Chance Used Appliances & Repair has 1 locations, listed below.

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    Business ProfileforSecond Chance Used Appliances & Repair

    Small Appliance Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    317 Racetrack Rd NE Unit A, Fort Walton Beach, FL 32547-2598
    BBB File Opened:
    2/4/2010
    Years in Business:
    35
    Business Started:
    1/1/1989
    Business Started Locally:
    1/1/1989
    Type of Entity:
    Sole Proprietorship
    Contact Information

    Principal

    • Mr. Jack Roberts, Owner

    Customer Contact

    • Mr. Jack Roberts, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Lourdes Q

    1 star

    07/22/2024

    We hired this company to come check out our dryer because it was making a sound. The owner came to the house and when he completed the service we tried to pay him by Zelle, but he declined and said check or cash and told us to come by the shop to pay him. We were waiting on the address from him by text or phone so we could go to the store and arrange a time for payment, when we got a threatening text message from a cell phone number that wasn't his or one we were familiar with, saying we were cheating him out of a $75 service call and if we didn't go to his business on Monday at 10 am he would be going to the police station to file a criminal complaint for theft of services and listed a Florida statue. Mind you, he had not provided us an invoice for services rendered at this time formally requesting payment, and instead sent us this threatening message. We then texted the number we had for he asking for an invoice, which he then asked what did we need the invoice for, and then sent us the address. When my daughters went to his location, his brother answered the door and handed them an invoice. They asked him for a receipt since they were handing them a check and he said that's what they give out to their customers. They asked for a receipt again. He went back inside and came out with the same invoice with a signature on it now. They still did not get a receipt as requested, and an invoice that says paid in full is not the same. My daughter then told him that what we got over text message was inappropriate and that we had full intention to pay them, and that we had asked for an invoice days before and never received one. He went back and forth with her on this and he then shut the door on her face. I don't know how these people do business but it's obvious they don't know how to run a business, and the fact we didn't get a receipt leads me to believe they are trying to avoid paying taxes.

    Local BBB

    BBB of Northwest Florida

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