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          Find a Location

          Campus USA Credit Union has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Campus USA Credit Union

              2511 NW 41st Street Gainesville, FL 32606

            • Campus USA Credit Union

              Shands Hospital < Room H-1 Gainesville, FL 32608

            • Campus USA Credit Union

              183 SW Bascom Norris Dr. Lake City, FL 32025

            • Campus USA Credit Union

              5200 NW 43rd St. # 501 Gainesville, FL 32606

            • Campus USA Credit Union

              1200 SW 5th Ave. Gainesville, FL 32601

            Business ProfileCampus USA Credit Union

            Credit Union
            Multi Location Business

            Contact Information

            2511 NW 41st Street

            Gainesville, FL 32606

            Visit Website
            (352) 335-9090

            Customer Reviews

            2.6/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 89

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Campus USA Credit Union has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Campus USA Credit Union

                2511 NW 41st Street Gainesville, FL 32606

              • Campus USA Credit Union

                Shands Hospital < Room H-1 Gainesville, FL 32608

              • Campus USA Credit Union

                183 SW Bascom Norris Dr. Lake City, FL 32025

              • Campus USA Credit Union

                5200 NW 43rd St. # 501 Gainesville, FL 32606

              • Campus USA Credit Union

                1200 SW 5th Ave. Gainesville, FL 32601

              Location of This Business
              2511 NW 41st Street, Gainesville, FL 32606
              BBB File Opened:
              7/5/2001
              Years in Business:
              89
              Business Started:
              1/1/1935
              Business Management
              • Mr. Larry Scott, President
              • Mr. Justin Byrd, Collections Manager
              Contact Information

              Principal

              • Mr. Larry Scott, President

              Customer Contact

              • Mr. Larry Scott, President
              • Mr. Justin Byrd, Collections Manager
              Additional Contact Information

              Fax Numbers

              • (352) 264-8411
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/17/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              On 9/5/2024 around 3:03pm i contacted Campus USA credit union asking for a Overnight Address which would be a Physical address so the Auto Loan i have with them can be paid off as i traded in the vehicle for a New vehicle with a new lender the representative a Male I didnt catch his name provided we only have a ** Box to accept payoffs I told him hes wrong can you please provide me a Physical address to send this ********* he insisted we only have and accept Payoffs at the ** BOX I called later that day and spoke with a Lady to cancel my auto pay she advised that there should be sufficient time for the payoff to post and not affect credit I called on 9/13/2024 to check on the payoff posting still hasnt posted asked the question do you have a physical/ overnight address to send payoffs she advised yes they do because of this lack of communication and professionalism of this company this now has me in a state of financial distress as I now have 2 loans open to this date 9/17/2024 I called again to check on the status of my loan and still the loan hasnt been paid off Im attempting in good faith to work with the Lender but causing much stress
              Read More
              Read 6 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dave R

              03/22/2024

              Horrible customer service that regressed over several years. We were long time customers, against our better judgement. The final straw came when our account was hacked through one of their own internal numbers of all things and when we reported it, they were uninterested in doing anything about it. They suggested that we could go through a reporting process by mail, which would take weeks. They would not close the accounts by phone, saying also that we needed to mail in signed documents that they would mail to us. We drove right in and cancelled all accounts with the teller in about 5 minutes. While we were standing at the counter, another person walked up to the next teller and reported a similar hack. They did nothing to investigate either of these probably because it was right before closing time. It is an upgrade to leave one star for these people.

              Campus USA Credit Union Response

              03/28/2024

              Campus USA Credit Union has an entire team dedicated to fraud prevention and fraud recovery, and this team investigates every reported case of member fraud. In one of the more common scenarios, a member's online banking credentials are compromised via malware or a phishing attack on their computer. Once the fraudster has the member's online banking username and password, the fraudster will then contact the member to obtain the ************* code sent to the member's phone or email. The fraudster can impersonate the credit union's legitimate phone number on the caller id to make it seem as if the credit union is contacting the member, but Campus will never contact a member to request a member's ************* code. The credit union's fraud prevention manager would be happy to discuss further with ****************** if he would like.
              Read 4 More Customer Reviews

              Local BBB

              BBB Serving Northeast Florida & The Southeast Atlantic

              More Info on Local BBB

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